Norton
Reviews and Complaints

1) there is no complete package
2) constant popups trying to upsell another thing for $100
3) FALSE CLAIMS TO SCARE INTO BUYING, constant pop up saying out of date drivers, give long list. i screen shot, every driver it said was out of date, check driver it is most current. norton even says driver model and when looked up~does not exist!
4) pop up click do not show again, it will with days
5) constant identity theft risks, buy program
6) had issue with screen showing shadow like trying to open 10 windows but nothing open. spent 4-5 hours with some person in my computer who barely speaks english, doing way more than i liked with not being able to explain what they were doing. THEN NEXT DAY SAME EXACT ISSUE!
7) use norton safe page
7a) this is part of paid service but it has locked advertising on it, so scam for more money!
7b) the search engine is just horrible, and i think it uses paid advertising as top priority like google. so biased searches!
8) so always up-selling and using scare tactics to outright lies about drivers

Buyer Beware! Do not subscribe to this service. Once you subscribe, they make it virtually impossible to cancel. The 1st year I subscribed, I was getting more than annoyed with their current pop-ups saying your computer has a problem. Give us some more money and we will get rid of it. I turned off the auto-renewal option and they turned it back on without my consent. In June of 2023, they then charged my credit card 5 weeks before the subscription was due to expire. After wasting a couple of hours trying to contact them to cancel, I finally decided to stay with them for another year as I needed antivirus protection. I then removed myself from their automatic renewal option.

A couple of months before my subscription was to expire this year, I double checked to make sure the auto-renewal was off. Once again, they put it back on. I turned it off a 2nd time. Then in June the charge showed up, with the subscription scheduled to expire 5 weeks later. I finally got somebody on the phone who could barely speak English. When I told him to cancel my subscription, He said he would give me 50% off if I changed my mind. Then it was 60%, then 70%. Finally at 80% I hung up on him as he would not take no for an answer.

I sent them a certified letter to a FL address, before the expiration date, which they ignored. They are con artists. When you want to renew, you are one click away and you can do it in seconds. When you want to cancel, they make it impossible. After reading through many of the ratings on Consumer Affairs, I am not surprised that almost 80% of the nearly 1,000 respondents gave them a rating of 2 or less. I am only giving them a rating of 1, because giving them a zero is not an option. It's time for a class action suit against them. It sounds like there are several others who have had similar experiences with them.

I had purchased Norton 360 for 3 devices for 49.99 in June 2023, and confirmation for renewal on June 29 2024. Norton charged me 59.99 on Nov 18 2023. I went around and around on the phone with 3 CSR , was told I would have my refund. It’s impossible to take your credit card information out of their system. I never received my refund and called my card services to put an alert for any future charges by Norton. I took that crap off my computer and IPhone last month. I was never able to delete my card number. I did receive an Email that my subscription had been cancelled. Totally a Rip Off. Never again! I wouldn’t use them if They paid Me.

My name is David Harmston, I cannot use all of my Norton products as I cannot log in. My E mail is d.[protected]@sky,com

I can input my username and password with no problem. I am then confronted with this .Enter the 6-digit code from your authenticator app And this is where logging in stops. I've tried dealing through the talk box but it says it cant help. I hope you can resolve this for me.

My mother (Elizabeth Borthwick) had $216.28 taken out of her account 18th January 2024 by CBABullguard. I am her daughter with PofA and have tried to cancel her account ( #[protected] ) without any luck. You are impossible to contact. My mother is 91 in an aged care and does not use a computer. This is out right theft. I have enough stress having her is full time care without sorting out these impossible money issues. I wish for her Norton subscription to be cancelled. She doesn't have a password or information that helps me cancel Norton.

Cleverbridge reference number [protected]

Regards - Polly

I am with Norton and today 11th January 2024 found an unauthorised payment of $135.99 on my bank account for a product I have no idea on but a purchase number AP150771735004110775 and have not been able to contact any help from Norton. Norton helpline is ridiculous and if Norton thinks community help is all they need to do they should not be in business.

Billing - billed twice for two separate accounts, I do not have two accounts. I have one. And this is a complimentary Norton / LifeLock account offered by AOL as a customer benefit.

I called a Norton Representative on Jan 12, 2023.

Norton told me that they did not charge my credit card, It had to be AOL.

And there are two charges on my credit card from Norton. On 10/09/23 & 12/31/23.

The Norton rep initially could not find where they had charged me for service, and then when she did find a charge, stated that AOL had initiated the charges

in question. Norton refuses to entertain the idea of a possible mistake on their part, and has suggested that my only recourse is via my credit card company or the third party (AOL).

Before my automatic renewal date which is November 7th, 2023, I cancelled Norton 360. On November 7th, 2023 despite my wishes, Norton 360 was renewed. Trying to get help on this subject I searched their website and did not get much satisfaction there. I put a case in with case ID [protected] but nothing came of it. After several attempts to get a hold of someone through chat and via the phone, I did get through. The guy I spoke to on Friday, December 29th, 2023 was mainly concerned with regards to verifying me. After he verified me he transferred me to Loyalty. I could hear him fine and he could hear me, however, that was a different story when I spoke with the agent at Loyalty, she kept stating to me that she could not hear me even though I could hear her with no problems. She ends up disconnecting the call. I want and need a resolution in this matter.

I have been in contact with Norton for 4-6 hours over the past two days and each time have been transferred to tech support. They run the scans, delete files and I am still receiving the PopUp messages saying the is a threat, then that you are working on it, the that the threat has been resolved. It has not been resolved! The threat is ISB.Downloaderlgen252. What am I paying for? Your people are very courteous but they do not stay on long enough to resolve this problem. There have been at least 4 logmein sessions and as soon as they hang up the threat pops up!

I have always had McAfee as my security provider. Caught a good deal on Norton during Amazon black Friday... nothing but problems. Install should have told me with every section of install software selling upgrades of additional services. Since installing I get multiple upsale notices pop ups costing 3-5 times the anti virus I thought I was covered for. I am also suspect of errors/scams now appearing on my laptop that indicates my windows defender has been attacked and the screen is frozen... indicates I should call # @ windows to correct. I would never do that but did contact windows help... they said this was a scam. Why am I paying Norton to have this happen more than a 1/2 dozen times in the past few weeks.

Just re-purchased McAfee and will delete Norton software even though I paid for another 10 months of coverage... beware of Norton!

I purchase my sed Norton on November 24. Because I was having difficulty downloading Norton to my Apple Laptop, I called [protected]. I spoke with a representative Kevin. I was told that in order to resolve the problem, I had to use my Apple Card. Since, I was told and assured that the line was recorded I supplied my card. To date, $2038.91 has been put on my card. Norton's bookkeeping uses Alipay to credit my account. I am not able to speak to anyone at Norton except Kevin. Please help me. I need assistance.

I received an email with invoice for 599 dollars . I am unaware to subscribe so get me out of your system right now.

If I want to sign in cancel this which I am not sure that my account exist I cannot log in with my email however you send me invoice to that email .

This is invoice number : [protected] and cancel this immediately .

Also to mention your assistant on the phone call me an ignorant very unprofessional he did not handle my frusturation at all.

So now please based on the invoice find my account which I am unaware of and do not contact me neither take money from my account if you somehow hold this information because I will report this as scan .

All above with immediate effect

My email. [protected]@gmail.com

Please do get back to me immediately and do cancel subscription or what ever this is .

Do not contact me after and delete any of my personal details .

If not will seek third party advise and report you to financial agencies .

I received a email notice that my subscription had been renewed. The visa on my account was expired. However, Norton seemed to be able to access my new Visa card without my authorization and subsequently renewed my subscription on November 25, 2023. I had planned to cancel my subscription which wasn’t due for renewal until December 29, 2023. I would like to know how Norton was able to access my visa information without my authorization it my understanding this is theft. I want assurance that the charges for 106.39 are reversed as soon as possible. I am considering contacting the RCMP for further investigation into this matter