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Norton Customer Care Service

Symantec Corporation

350 Ellis Street
Mountain View
California
United States - 94043

Customer Support Phone Numbers

Phone:
+1 650 527 8000 0 0
 
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Norton Complaints & Reviews

Norton - Arkansas, Little Rock / Service

Hu
Hussein H. Hussein on Jul 19, 2016
On case # 27833738, I asked Norton to help me checking out my computer to see why since I have bought an anti virus product I no longer to get certain program. The name of the representative was "Aman" who remotes my computer. But instead to help me with what I asked him to, he worked...

Norton - Pennsylvania, Blandon / Your employee Bryan Morgan #687859

Pd
Pdeej on Jun 21, 2016
Today, 6/21/16, I used the internet chat for help to install a Norton antivirus product. Bryan took control of my computer remotely and helped me with my issue but then used the notepad to start writing about and trying to "NSA" anti-hacking software for $389.00 I told him I would have...

Norton / Norton 360

Ke
Kevin Connolly on Jun 12, 2016
My name is Kevin Connolly when purchased in early 2013 I had bought it for 3 years. Since then my credit card expired and I got new no. In Oct. 2013. And when I did originally bought I did check box for one time only deal, I would never leave an open credit card with any company. This year...

Norton / Antivirus Auto Renew

Re
Reviewer18721 on Dec 11, 2015
Have not used this product in over two years. Saw charge on my credit card. Called Norton to remove the charge. Customer Service rep verified no activity on my account since 9/2013 (today is 12/11/2015), stated sent auto renew notice to an email that I shut down well over a year ago, yet...

Norton / Damages

Pa
Patricia Hope on Dec 6, 2015
I can not give a photo of the damage that has been done since my computer technicians down loaded the Norton 360. I had micro soft essentials on my computer & never had any major problems. After being told by my technician that there were viruses that the micro soft essential...

Norton / 360 Premier Edition Software

Ho
Honest Man Too on Nov 15, 2015
Firstly, having registered with you, I'd like to comment on your name "Complaints Board" and ask who you represent. However, my reason for doing so, was that 'somehow' I found that you have Systweak listed as having been complained about, and I happen to have their main...

Buycheapsoftware.co.uk / Norton 360

Ga
garyf1234 on Nov 5, 2015
I purchased norotn 360 on 25/10/15, I received the software link and installed then entered the product key provided which didnt work. I emailed buycheapsoftware and received a reply 2 days later telling me to download from a different link then enter the same product key which still didnt...

Norton / Internet security

Re
Reviewer62429 on Oct 19, 2015
Case reference number: 24392401 Miss pamela ann jones The complaint is: Norton took just under £50 from my bank on12th July, unauthorised by me. I had some serious disruptive issues with my Norton antivirus after an update on your system earlier this year when I was still living in the uk...

Norton / Auto renewal - cancellation

Re
Reviewer21065 on Oct 13, 2015
My order nr. NP228658847 dated 13 July '14 in £49.99 Name : Mrs. Christine Smith, address 33 Oak Close, Thetford IP24 3EZ. I am complaining about automatic renewal of Norton virus because very small print that I didn't realise that it will be automatically renew every year. It'...

Norton - Mississippi, Biloxi / Unauthorized charge

Re
Reviewer56866 on Sep 23, 2015
I loaded this product onto my computer when I bought it and immediately got a virus. The company charged me $100 to remove the virus they were supposed to prevent. They could not explain how that was legal but I needed my computer back so I paid it. A year later right when they started...

Norton / Unauthorized charge

An
Andrew Mulcahy on Sep 19, 2015
Several years ago i left Norton after being essentially double billed. (Receive repeated warnings to reapply or lose protection, signed up--next day my Visa card showed you had charged me over three weeks earlier re an annual top up. Attempts to get a refund for bogus software failed) As a...

Norton / Symantec - - 360 / I have through xfinity comcast

Re
Reviewer80668 on Aug 14, 2015
On July 21, I order Norton np1156203642 for 43.99. I was contacted by xfinity.comcast explaining that symantec 360 was provided with my internet service. Therefore, on 8/8, I contacted norton requesting a refund. Confirmation 39dff was sent to me. I haven't received my refund. I...

Norton Internet Security / Refund

Pr
Prasanna333 on Jul 22, 2015
I renewed my internet security Norton product on 5/25/2015 order no NP235060103 and the product installed duly and a fee of USD 59.99 was charged from me..Recently I bought a new HP printer as it was not printing, i took my lap top to the vendor and the computer was reformatted to...

Norton 360 / Service Agent Gave Out Personal Information

Ma
MakeWashingtonWork on Jun 17, 2015
I have been receiving numerous emails from a company sending SPAM email. In the past I have used the Norton Antispam system that comes with Norton 360 to place it in the SPAM folder. On Monday February 16, 2015, I received another email from this same SPAM sender that ended up in the...

Norton 360 Premier Edition / Loss of service on 1 of 3 Computers

Mi
Michael Tangye on Jun 1, 2015
We had an annual Automatic Renewal on 16 January 2015 for three computers which was successful and cost £69.99. My Norton Billing info:- Name M J TANGYE, Product Serial Number WX4KFWH38XFP This week on one of the computers Norton instructed us to delete all of the Norton program...

Norton by Symantec - Queensland, Townsville / requesting refund

Ca
Cathy Acton on May 21, 2015
My computer was serviced yesterday and I found that I have not been protected with Norton for over twelve months. On 28 March Norton took payment of AUD $99.99 from my credit card. I would like a refund for this amount. That credit card will be cancelled.

Norton Home Loans / They didn’t provide loans and impossible to contact them now

Hu
Hunt on Mar 10, 2015
The situation was typical. I applied for the loan through the company Norton Home Loans. I was really happy that they have confirmed my application. The rep contacted me and sounded as a professional. I transferred money for the first payment and waited for the loan, but after several day...

Norton Anti-Virus Program / Unwanted Renewal

Jo
Johannes Kohl on Feb 22, 2015
On February 21, 2015 I received by e-mail notification that I was automatically enrolled for another year for NORTON computer security protection on my home computer. Meanwhile my new arrangements for yearly renewal are effected by my service-agent Mr. Wolf-Dieter Zweigler/ wolf@womi.com...

Norton 360 Multi - Device / being scammed by them

Be
Betty Klinger on Aug 18, 2014
In October 2013 i purchased the Norton360 Multi-Device from Walmart to protect my. New laptop. I installed it at that time I w. given a set of phone numbers 1-888-532-7410 as my Norton service number. At that time I called and was sold a years worth of 24/7 protection for my computer for...

Norton Anti - Virus / charged for Norton Anti-Virus program

Tr
Tracey Metcalf on Jul 7, 2014
I, Tracey Ann Mettcalf & AC Metcalf have been charged for a Norton Anti-Virus Program. I have not subscribed to this for some years. As I operated a MAC, there is no need for anti-virus software as Apple operates there own. Please credit our account to the visa number you charged in the...

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