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Norton Customer Care Service

Symantec Corporation

350 Ellis Street
Mountain View
California
United States - 94043

Customer Support Phone Numbers

Phone:
+1 650 527 8000 3 0
 

Norton Complaints & Reviews

Norton / Unethical behaviour

Ca
carpeneb on Dec 5, 2016
on 12-5-16 I called Norton Tech Support to get help with a Explorer issue. I called Norton because I have their Internet Security software and I couldn't access some security settings. The Tech looked at my computer and said there was nothing wrong with their software and told me that I...

Norton / Ad being removed from site

Mo
Monica Norton on Nov 10, 2016
I would like to make a complaint about the gumtree service I have received, it has been very poor indeed. I have been trying to advertise puppies for sale for the last couple weeks. when I first put the advert it was fine. it was left it on there for a few days . when I changed the date...

Norton Security / Nuisance calls

Wi
Wikkit on Oct 22, 2016
I used to use Norton Security but cancelled at least a year ago and I now have another form of security. I have had continual calls from 'ERIC' on an 'out of area' number concerning Norton Security, I have told him on numerous occasions that I do not have and do not...

Norton - Symantec / Unauthorised paypal payment

Pa
Paul**!! on Oct 18, 2016
Was notified by Paypal of an automatic payment to Symantec - for Norton Antivirus. I called paypal and also placed a complaint to paypal to retrieve as this was unauthorised. I have not used the Norton product on any devices for over 10 months. On deleting my Norton I also noted on the...

Norton / Product key

Ki
Kits on Aug 30, 2016
I decided to change my antivirus software and decided to try Norton. I bought Norton antivirus and installed it on my PC. Everything seemed fine and it was working as it should do. I was very satisfied with the product. Used it for two weeks. One day when I turned on my PC I saw that for...

Norton / Security software has been removed and you have removed fees from my bank

Co
conniespie on Aug 17, 2016
Last year I paid for 1 year subscription for Norton security on my laptop, the year has past you have removed the software and taken a charge of £39.99 from my account on the 11th August 2016. I would understand if this was an automatic renewal but you removed the security and now I have taken...

Norton Products / Symantec / Unauthorized charge to my credit card for product I do not use

Pe
Peg Gleman on Aug 17, 2016
Norton charged $96.29, account transaction ap1197255184, on aug. 13, 2016. This charge was not authorized by me and i feel this is fraud. I would like the full amount credited back to my account. I called the number listed 877 294-5265 and spoke with virgil, located in the phillipines. How can...

Norton / Service

Hu
Hussein H. Hussein on Jul 19, 2016
On case # 27833738, I asked Norton to help me checking out my computer to see why since I have bought an anti virus product I no longer to get certain program. The name of the representative was "Aman" who remotes my computer. But instead to help me with what I asked him to, he worked...

Norton / Your employee Bryan Morgan #687859

Pd
Pdeej on Jun 21, 2016
Today, 6/21/16, I used the internet chat for help to install a Norton antivirus product. Bryan took control of my computer remotely and helped me with my issue but then used the notepad to start writing about and trying to "NSA" anti-hacking software for $389.00 I told him I would have...

Norton / Norton 360

Ke
Kevin Connolly on Jun 12, 2016
My name is Kevin Connolly when purchased in early 2013 I had bought it for 3 years. Since then my credit card expired and I got new no. In Oct. 2013. And when I did originally bought I did check box for one time only deal, I would never leave an open credit card with any company. This year...

Norton / Antivirus Auto Renew

Re
Reviewer18721 on Dec 11, 2015
Have not used this product in over two years. Saw charge on my credit card. Called Norton to remove the charge. Customer Service rep verified no activity on my account since 9/2013 (today is 12/11/2015), stated sent auto renew notice to an email that I shut down well over a year ago, yet...

Norton / Damages

Pa
Patricia Hope on Dec 6, 2015
I can not give a photo of the damage that has been done since my computer technicians down loaded the Norton 360. I had micro soft essentials on my computer & never had any major problems. After being told by my technician that there were viruses that the micro soft essential...

Norton / 360 Premier Edition Software

Ho
Honest Man Too on Nov 15, 2015
Firstly, having registered with you, I'd like to comment on your name "Complaints Board" and ask who you represent. However, my reason for doing so, was that 'somehow' I found that you have Systweak listed as having been complained about, and I happen to have their main...

Buycheapsoftware.co.uk / Norton 360

Ga
garyf1234 on Nov 5, 2015
I purchased norotn 360 on 25/10/15, I received the software link and installed then entered the product key provided which didnt work. I emailed buycheapsoftware and received a reply 2 days later telling me to download from a different link then enter the same product key which still didnt...

Norton / Internet security

Re
Reviewer62429 on Oct 19, 2015
Case reference number: 24392401 Miss pamela ann jones The complaint is: Norton took just under £50 from my bank on12th July, unauthorised by me. I had some serious disruptive issues with my Norton antivirus after an update on your system earlier this year when I was still living in the uk...

Norton / Auto renewal - cancellation

Re
Reviewer21065 on Oct 13, 2015
My order nr. NP228658847 dated 13 July '14 in £49.99 Name : Mrs. Christine Smith, address 33 Oak Close, Thetford IP24 3EZ. I am complaining about automatic renewal of Norton virus because very small print that I didn't realise that it will be automatically renew every year. It'...

Norton / Unauthorized charge

Re
Reviewer56866 on Sep 23, 2015
I loaded this product onto my computer when I bought it and immediately got a virus. The company charged me $100 to remove the virus they were supposed to prevent. They could not explain how that was legal but I needed my computer back so I paid it. A year later right when they started...

Norton / Unauthorized charge

An
Andrew Mulcahy on Sep 19, 2015
Several years ago i left Norton after being essentially double billed. (Receive repeated warnings to reapply or lose protection, signed up--next day my Visa card showed you had charged me over three weeks earlier re an annual top up. Attempts to get a refund for bogus software failed) As a...

Norton / Symantec - - 360 / I have through xfinity comcast

Re
Reviewer80668 on Aug 14, 2015
On July 21, I order Norton np1156203642 for 43.99. I was contacted by xfinity.comcast explaining that symantec 360 was provided with my internet service. Therefore, on 8/8, I contacted norton requesting a refund. Confirmation 39dff was sent to me. I haven't received my refund. I...

Norton Internet Security / Refund

Pr
Prasanna333 on Jul 22, 2015
I renewed my internet security Norton product on 5/25/2015 order no NP235060103 and the product installed duly and a fee of USD 59.99 was charged from me..Recently I bought a new HP printer as it was not printing, i took my lap top to the vendor and the computer was reformatted to...

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