Norton review: Poor chat with us & phone customer service

I used the Chat with Us feature to ask a very basic question which is, "we are new customers and interested in Lifelock, how many people does Lifelock cover in the household? We have 2 people." One chat with us was on 10/28/2023, operator name was Twinkle G, didn't even read what I was typing and wanted to go through the normal sales pitch before answering the questions. On 10/29/2023 I used Chat with Us again and wasted about 35 minutes with the operator named, Shohil K, who did the same thing. I asked for a supervisor multiple times. They said they do not have a supervisor. They finally answered the question in the last couple minutes. While doing this I called the Norton Customer Service number of [protected] at approximately 9:30AM. I spoke to an agent that was doing the same thing so I asked for a supervisor. He put me on mute for several minutes (no music) before placing me on hold to transfer me. I started explaining to the supervisor, who slurred his name so much I couldn't understand, when all the sudden the line disconnected. No one tried to call me back. I saved the Chat with Us from 10/29/2023 but it is not a format that I can upload. I'm happy to provide it.