Norton
reviews and complaints

I was trying to purchase Norton 360. Norton go appeared which I did not expect as I requested 360. I thought 360 is what I had so paid for it. Then anouther product appeared making me realise my mistake. This is upselling and should not appear when a customer has selected and trying to pay for a product. On top of this I immediately canceled the product but it still appears on my Bullgaurd account with Norton 360 appearing on my Norton account. I have tried to cancel six times since but the whole thing goes round in circles. This is not the product I want

I receive many pop-ups from Norton and the majority of them are asking me to buy an additional service not included in the plan I just purchased. The most recent one told me I had 3 outdated drivers and had a button to click on to resolve the outdated drivers. However, when I clicked on the button, it was an ad to purchase the service at an additional fee, because it's not included in my plan. That was a lie.

Clicking on the button was to sell me something, not resolve anything. The ad claims they will resolve the driver issues now and I can keep the service for 60 days for no charge. The ad then states I need to cancel by 19 Nov 2023, 30 days from now, then they will send a new billing with a reduced amount for the remainder of the service, if I want to keep it.

So, basically, if I forget to cancel it in 20 days, I'm stuck.

I'm tired of their requests for additional services that are not included in my plan.

I have been using Norton several features for some time. I received several notices about my renewal pending. I renewed a number of subscriptions for different products. I paid £69.97 to Paypal on the 27/09/2023, which left my bank account on the 29th. However, I still got no end of notices that my subscriptions needed renewing. In the end I got feed up so cancelled all my subscriptions, which, even before my original subscriptions were due to expire. Unfortunately, for me, I still have not received a refund. Regards

I got an email with an invoice saying my account had been debited. I have not had an account with you for a number of years. Now I’ve recently lost my husband and have naturally been overwhelmed and doing a lot more work on the computer so I wondered if I had inadvertently signed up for something. I got onto the chat line on your website and explained what happened. I did say I just wanted to check that I hadn’t got an account. Pearl then said that she could put me through to an expert for $2 that is fully refundable. I thought a bit strange but ok and paid the money. All they told me to do was not open the link which I didn’t do. How surprised was I when I looked at my account and saw another $66 taken out. I then realised that I had signed up for the expert service. There was no mention of that from your operator and if I’d known wouldn’t have gone down that track! So I managed to avoid one scam only to be scammed by Norton. Pretty disgusting!

To whom it may concern.

We have received some emails from an address I do not recognise but claiming to be:

“Norton Support Team [protected]@legacybrand comics.com”

The last was sent 26Sep2023 @ 00:29. Advising +50 images, 4 Email Addresses (I believe we only have one) and a Bank Card.

We have endeavoured to notify Norton through “[protected]@nortonlifelock.com” and are advised that “your message did not reach some or all……..”

We apologise if we sent things to an incorrect email.

But it could have been spam.

Our current security consists of “Norton 360 Deluxe III and Norton 360 Deluxe Plus- (*For the remainder of your subscription. Then $189.99/year See subscription details below).”

We believe we have made some sort of payment that we hope will keep the slavering wolves from the door. Please advise what you expect from us next.

The order number could be #[protected] renewal date 27Jul2024.

Dear Sir/Madam,

we bought the Norton antivirus product with one year licence last year(2022) from one of the retail shop in Sydney as we live in Australia. while we are installing the product itself asking our bank account details as a mandatory.

why would it is asking the banking details in the first place? so we entered our bank account details for installation. As it is getting close to expiry due date, with out giving warning to us they deducted the money for next year licence on 24/09/23, which was cost of $194.00(Australian dollars). this is not correct or right for us and it quite expensive too. we want to cannel the current license and refund the money please or give me a call or email me.

[protected]@yahoo.com

we want to chat with you.

looking forward to see your response.

Kind Regards,

Prabhakar.

+61-[protected]

I have twice contacted Nortion with a dilemma. I have been locked out of Norton Passsword Manager because I forgot my password. I have tried at least four times to reset, following the online advice. It has not worked once and there is no functioning customer support.

I am disgusted that I have wasted money on your product.

Can someone talk me through how to correct this.

I appreciate that you do not know my previous password but there should be a simple reset option within the Norton suite. If it exists it is not well signposted.

My browser is Google Chrome and, since I signed up, some online comments suggest Norton does not work with this. If that's the case why wasn't that stated at sign-up?

Reference NOR9798235. This is an unauthorised removal of £157.00 and should not have been taken. The company representing you has fraudulently taken the monies although they were advised the matter was unauthorised and a refund was requested. Your Agents Hudson ,clearly have staff who are either unable to contact or speak english to people they have contacted The matter has been referred to the banks fraud department for action

I had bullguard which I yesterday updated to Norton. Today, I find my primary email account for work is blocked as dangerous..

I have spent five hours trying to get help but can not speak to anyone. I have tried three different numbers all fail to connect, I have filled in five different support requests but no response is received.

I wish to complain about the customer service. The automated system was no help and it's impossible to talk to staff. I still have a problem I need support with

I received three pieces of correspondence from Citibank. One was a debit card to be activated. The other was a welcome letter for opening the account and the second piece of correspondence was the bank notifying because of fraud activity on the account. Now I have had Life Lock for over a year and I was surprised that Life Lock did not pick up on this fraud. The person used a different address for the account but had my social security number and a Pennsylvania driver's license number which had the wrong number on it from the actual one. I called Citibank immediately to inform them that I had never opened this account because where I reside there are no Citibanks. They stated the account was opened on line on August 28th. I informed them to close it down immediately.

My bank account was charged $114.00 without my authorization - i need to have the charge removed and the monies reinstated to my account. I wll be notifiying my bank to ensure that this transaction is not honored.

This transaction is due to be taken from my account on 9/1/2023. I do not have any paperwork

my account is listed as

[protected]@aol.com (this account is no long a valid email account.)

I received from [protected]@gmail.com an unexpected invoice

for $ 299.99 against Order ID [protected] for Renewal Norton 360 Full Protection.

I suspect that this is an error.

Currently, I am not a Norton Customer and I DENY having ever placed a renewal order of any kind.

Please cancel your invoice Nr [protected]

I expect your explanations for that

---------------------------------

Mario Ortensi

mo.studio.[protected]@gmail.com

Cell: [protected]

When I checked my business account a few days after the transaction took place which was on Tue 25 Jul 2023, I logged in and installed the Norton LifeLock application and then when I started using the product, I realized that someone else had access to it. I ran smart scan a few times and then it brought a list of outdated drivers that had to be removed and I paid for the updater. However, these products cause more problems to my computer than before, and I noticed profiles switched between 1 and 2 automatically. When the laptop was on Profile 2, saving passwords turned on, payment cards or details turned on etc., causing security issues to the laptop. So, I checked the business category of the company and was surprised to find anti-virus program and other computer related products grouped under the unreal category - Hotels, motels, and resorts. While the bank receipt of the first purchase showed 'Hotels, motels, and resorts, the second bank receipt did not show a business category at all. The first billing info showed that119.99 was taken from my card on July 25, 2023, however the bank receipt showed a debit of $109.99. The business is suspicious, and the product is not working.

I was unable to create an account because account under my email was taken, however when trying to recover account it said no account under that email.

Escalated issue with customer support July 5. Case # [protected]

I was informed i would be contacted in 48-72 hrs. No response. I have since called 6 times; each time saying I will get a call and resolution in 48-72hrs. Still no response or resolution. It is now been over a month trying to get a 12month subscription set up.

The support team has been absolutely useless when it comes to resolving the issue and basic communication. No one seems to know anything about the product, who to contact about issues or basic customer support.

On June 13, 2023 I renewed my Subscription and on July 27, There was and

advertisement for a free upgrade for the life of my subscription on line which I thought would be until June of 2024. And was charged again $649.99

My account said on the July order that I could request a refund but I have not

been able to talk with anyone from the telephone number that was on the order.

My June information is Order ID:[protected]

customer code:FG354-JHg58F-H45U9 Reference # [protected]

My July 28 information is. Order ID: [protected]

customer code:TC29Li-HCE743B-TLNC9

Reference Number [protected]

My e-mail address is [protected]@yahoo.com.Please refund. my $649.99

to my credit card account. I can not afford to pay that amount within a five week period. The advertisement that I am rereferring to was online July 27,2023 that said Upgrade for free for the remainder of your subscription.

Ann Watkins

If I go to your website and look at the cost of renewing is about $110 but for me as a customer that has stayed with you my renewal is $258. There should be no difference in cost for new customer compared to customers you already have.

I can't cancel the automatic payment unless I cancel my subscription. You also want to debit my chosen payment a month before it is even due.

This absolutely ridiculous. There is no point in me being loyal to Norton so it seems I will be shopping around each year for the best deal

I have received a Service Notification by post to advise me that you have been unable to contact me about the upcoming renewal of Norton 360 Standard at the email address I provided.

The renewal billing date is 04/08/23 and the subscription renewal date is 08/09/23.

I do not wish to renew my subscription but I am unable to log into my account as it was linked to an email associated with my business which has now closed.

I have spent 30 minutes on the phone to one of your agents at the number given on your notification - [protected] - at the end of which I am no further forward as your agent was unable to help me.

I do not work any more, I am 75 years old and in poor health. I apologise if I have omitted to provide you with information previously, however, you will not be able to send me a new bill and I will not be able to stop you from taking the money from my account.