McAfee
Reviews and Complaints

bro this stupid app doesn't shut up, it gives more pop ups than a virus, I uninstalled it's also just the worst quality of anti virus I've ever used omfg like bro shut up I don't need 4 notifications per day for an anti virus. just run chill in the background, I don't need more notifications from an anti virus than notifications from my own mother jesus [censored]ing CHRIST. I had it for 2 months, it won't even let you shut off the notifications so I just uninstalled. I'm switching to their competitor.

and for what it's worth it's not notifications about it finding [censored], it's just notifications saying its running and I unsubscribed from it and then it doubled notifications to insist that I renew it no matter how many times I say no. and it sent like 5 emails per week. like oh my god just shut up, you're an anti virus software it's never that serious.

My email is [protected]@googlemail.com last time I was in contact with you, you tried to get macafee to work on my computer. I actually let you get into my computer to fix it, but you didn't. Macafee is on my computer but is doing nothing, in fact, it has taken over my firewall and I can't turn it off to put my usual firewall on. What is going on here, I bought it in good faith because the new computer I just bought recommended it to me. I talked to macafee for about 4 hours one day as they tried to fix it but they got nowhere. I asked for a refund and i'm still waiting for an answer.

Yesterday, 3/21/2024, I got an offer from McAfee for a service. I signed up for it and provided my credit card number. I didn't hear anymore about it. Nothing has been charged to my credit card. I called customer service and spoke to the computer. Even though I followed the directions, the computer ended the call.

I tried to call customer service this morning. I communicated with chat. After 23 minutes I got a phone number I could read. Then I called that number saying that I wanted to cancel my subscription. I was told that it was too late to get even a partial subscription. I tried to cancel my subscription today, March 22, 2024. I would like to cancel my subscription, and get a partial refund.

The number associated with this incident is 1-[protected]

I brought a cheap Lenovo with McAfee installed for travelling. After 1 month I paid about $68 for 1 year. It slowed my computer down and had pop ups galore so I un-installed it in the first couple of months.

A year later I get an email saying $205 has been paid to McAfee to renew my subscription. I logged on to Mcafee to see automatic renewal is set by default (I did not set it) and they had added other products (e.g. VPN) without my consent for the so-called 'renewal'.

I therefore sought a refund via Facebook and then online chat on their website. I explained as I was travelling overseas I did not want to talk on the phone I just wanted a refund. They insisted on telephone. After many chat messages they phoned me. They kept we on hold while transferring me and tried very hard to resell me the product for about 30 minutes in total incurring $50 in global roaming telephone service fees i have to pay.

Their renewal and refund policies are worse than the scammers. I will never but a product with McAfee installed and my advice to everyone is stay away.

Dear sir,
I receivedd next mail and it was taken from my account but I can't remember that I asked of a automatic renewal.
Can you clarify this mail?
Urgent Account Update GS782378MC
Yahoo
/
Inbox
Rj Banowetz
From:
[protected]@gmail.com
To:
[protected]@yahoo.co.uk
Thu, 8 Feb at 19:07
Dear Luc De vreese,
We're excited to confirm that your payment invoice for Mcafee Secure has been successfully processed.
Today's confirmation includes the successful payment of $445.45 for Mcafee Secure auto-renewal.
Should you have any inquiries or uncertainties regarding this transaction, please reach out to us,
If you need assistance, please reach out to our customer service team at +[protected] within the next six hours.
Invoice Details
Invoice Date: Feb 8, 2024
Client: Luc De vreese
Ordered Item: Mcafee Secure
Support Duration: 5 years
Activation Key: ZQ4733SW
Your decision to choose Mcafee Secure is deeply appreciated, and we value the trust you've shown in our services.
Warm regards,
Mcafee Secure
318 Church St 10 Ga United States
For inquiries, please support us at +[protected].
Thanks for your help,
Kind regards,
Luc De Vreese

My TD VIsa ending 5190 was charge on Jan 18, 2024 for $100.79 Cad for the MCAfee +Advanced - Individuaal I year subscription that I never bought and authorize.
Order confirmation on my email is 40D4621BD49D000 Jan 18, 2024. I am working this day and don't do any shopping online.
Please reverse the charge on my credit card. I never buy McAfee and not interested of your product. I never buy it.
Please get in touch with me on my email below if you have question on this issue.
Thank you very much,
Emelyn Tugade
[protected]@yahoo.com

I was browsing the web as usual, and the Mcaffe app is already installed on my computer, as it came with it pre-installed. suddenly, I get a bunch of pop-up notifications through google chrome that malware was ditected and that I should run a scan on google chrome, and I did because I didn't want to be hacked. it said it found 5 malware viruses (4 very high threat and one a moderate threat). having this pre-installed on my computer I thought that the free-trail I still had would transfer over, but it said that it expired. so I purchased the advanced single pack option thing on your website for 59.99$ CAD and it didn't do anything. I checked the app in my computer, and it said I had no viruses, however the free trail was still applicatble for 8 days! so it didn't expire. I tried calling the number, but it said my account was expired and to try again. I am a teenager with a minimum wage job, that money took me a while to get and I just want it back, because I was saving for a trip.

I bought 2 desk top computers November 2022 online from Best Buy. I picked them up and my daughter set up the computers for me. I NEVER wanted McAfee and I NEVER authorized any auto pay for a program that I never wanted. I receive several invoices each year VIA PAYPAL where McAfee is trying to charge me anywhere between $119.99 to $1,499.99 for so call AUTO RENEWAL. I always report these unauthorized transactions to PAYPAL phishing department. I have tried to resolve this VIA PAYPAL, McAfee claims that these are authorized transactions and VIA my credit card company and McAfee claims these were authorized transactions. They are not!

Upon my initial subscription for Mcafee Live Safe Antivirus Software on 9/13/23, i endured problems with access to & use of internet on my hp Desktop. Of course i called McAfee & they took over my hp Desktop, (as they did when application of the Antivirus Software) then proceeding to go through any problems regarding use of the internet. The seemed to fix the problem at first, but after a short period, That problem occurred again, therefore i called again & they went through what ever they do for that problem & Once again the problem seemed fixed?... Of course that was not so. Therefore i contacted them again after contacting Xfinity/Comcast to tell them about this problem. Xfinity/Comcast did all the checks they do & ultimately said "alll was well" with my connection. I had mentioned that i had recently acquired McAfee Antivirus Software & subscribed with McAfee. Xfinity mentioned that i should call McAfee & ask them if i can remove the software, to see if its application was interfering with my internet access. I did so & explained to McAfee agent that as explained to me, we needed to renove McAfee Software, then reapply it. This was done & immediately after removing this software, the Internet worked fantastic. NOW WE KNEW WHERE THE PROBLEM WAS. This agen t seemed furious as Comcast implied this, (listen to recording of this interaction on the phone). He exclaimed "Oh! Xfinity said all that, huh? I explained to him that this was just a check to see if the software was interfearing with the access & use of internet. THIS GUY SEEMED EXTREMELY UPSET. Now the internet worked fantastic." i was very happy but overly concerned about thei software. I explaiuned that if the software wasnt working propery, then i should get my money back. I believe at this time he decided we should reapply the software to see if it affected the internet again. He told me i needed to shut off my pc, the turn on again. i explained to him that i could not fint this method on the home screen & that i knew it was not a good idea to use the button on the back. He said to use the button on back & i did so. Then he reapplied this software & the SCREEN WENT GREEN, requiring a Bitkey to access the pc. We talked about this & he exclaimed that i should not have used the button on back of pc & i told him that he told me to do so, & it would be ok. He started playing word games & our conversation was going no where so i hung up on him as he was blaming everything on me. I only did what he told me to do on the phone. He refused to access my pc, but needed to know what type & the model number of my hp PC Desktop. I immediately called back & McAfee said all i needed was to call hp & give them an email associated with the pc & all will be ok. This was not correct as hp told me tyheres nothing i can do, unless i knew the Bitkey number. I was devastated. My pc was destroyed because of McAfee agent who only seemed to have a hatred for Xfinity/Comcast & obviously me too...? I hav already filed with McAfee regarding this devastation & loss of my pc & the cash spent to purchase it a year ago. I explained in my complaint to McAfee that i wanted replacement or the money i spent for it, (which i hav receipt of). Thid hp Deskto does not hav a removable harddrive. There goes my Christmas spending & now i need to buy another Desktop ". Im Scrooged By McAfee."

Our 18 yr old daughter inadvertently signed up for a McAfee Antivirus (reoccurring annual fee) when she received a computer for Christmas when she was 14 years old. The PC died a year later and was replaced by a MAC. We (her parents) didn't know she signed up 4 years ago for a $129.99 annual software agreement as a minor, and she wasn't mature or savvy enough to know what she was committing to. She's now in college and I just noticed a reoccurring fee hit her checking account for $149.99 as it had apparently last year (all in retrospect). I called McAfee who was insistent we keep the newly minted (11/24/23) purchase to use on any device in the household. I stated the original purchase was made by a minor, who was unaware until today the charges have repeated for 4 years (the most recent being while she was 18, and a freshman in college). They didn't budge - offering a 50% discount on a 2-day-old plan we do not need. Eventually, they relented and issued a credit for the two-day-old transaction. How can any reputable company enforce subscription charges made by a minor without parental awareness, for in this case an antivirus plan on a device that hasn't existed for three of the four years in question? Shame on McAfee for preying on minors and not appropriately addressing the issue when sincerely brought to their attention.

When I bought my laptop from Curry's I was encouraged to take out McAfee Virus protection - they did a deal at the time that made it worthwhile to buy 2 x 1 year protection cards. He said at the end of the first year - you just need to activate the 2nd card and that will cover me for a 2nd year.

McAfee have auto-renewed my cover - charging me £129. 99 for one year cover - when I already have the activation card.

Trying to get hold of a human being on McAfee is impossible - and when I try to raise a refund it tells me I'm not entitled !

This is a disgraceful way to treat your customers - you need to do the right thing and refund me the money - so I can activate the 1 year card of yours that I bought when I purchased the laptop.

This money was taken today 23/11/2023

Mc Afee did not respect their own policies and abusivelly took the money for a subscription that I DO NOT WANT IT.
Nombre: Lenovo Consumer Customer
Nº de pedido: CS3393638605
Fecha de recepción: sábado, 18 de noviembre de 2023
McAfee® LiveSafe™ McAfee® LiveSafe™
€129.95 para 13 MONTH
Subtotal IVA no incl #:€129.95
Nº de pedido: CS3393638605
McAfee® LiveSafe™ (13-month subscription) €129.95
IVA -
Total €129.95
McAfee SYSTEM DID NOT ALLOW TO CANCEL THE SUBSCRIPTION, YOUR SYSTEM IS A SCAM
I WROTTE MESSAGES EVERY SINGLE DAY AND MCAFEE REFUSE TO RESPOND AND CANCEL THE SUBSCRIPTION.
I WILL MAKE PUBLIC THIS NON RESPECT OF THE LAW AND ABUSEIVE OPERATION.

Truekey works very poorly. It will show the passwords as stored correctly but it doesn't auto fill all of the time. After having to create new passwords quite a few times it no longer seems that I should have to pay for something that works this poorly. Customer service would not give me any kind of refund. I only wanted my money back for the extra storage space that I had paid added money for when using the true key function, not McAfee itself. They wouldn't do that. There is no place for me to place a complaint. No complaint department.

be careful of a scheme that you get a email or text from the phone number#[protected] from Washington state even though he stated he was in beautiful California but that's a lie. He tells you to look at screen for something in the corner of site. Its not there. Then he says look type in www.tdlive.com and he will help. DON'T DO IT BECAUSE THEN HAS ACCESS TO COMPUTER AND CAN SEE EVERYTHING YOU'RE DOING AS YOU KEYSTROKE. I not watching he got into my computer. He stated I am reimbursing you for $450.00. But you need to fill in the amount that is going back to your bank acct. So there is a block there you only can type. You fill in the amount and all of sudden it sends $4500.00 and you say omg what happened you just screwed up and sent $4500 not $450. Then he talks you into verifying it in the bank and in the meantime he viruses your computer which is removed now. He makes you feel like you did it when it is the scam. You say reverse the funds. He says I can't. I'm going to get fired and I need to feed my large family. I live pay ck to pay ck. Then he says do you have a checking acct or debt card. I said I dont. I online banking totally. sorry. Then I said what else can you do. You need to go to your bank get cask for the $4000.00 and go to Walgreens and wire it back. I said can't leave my home. He said zelle. I said I have. You ant due to limits of your bank is 1K. Send 998.00 which this is weird because I know its 2K. No 998.00 and dont contact bank of phone. RED FLAGS EVERYWHERE! So I contacted bank and teh customer rep stated my sister got the same problem last night. Did you send any money I said I tried but wouldnt go thru. Your luck. Now here is the worst contact your bank close all accts immediately and go to the bank and reset up your accounts again. This is the only way they cant get into your accts. They have every keystroke needed to wipe your accts out within mins. He knew I had a government check dep yesterday and the amount.

that is scary. Im not that guible but they got me scammed but no money I realized right away.

On 11/16/22 purchased Mcafee protection from this company and was told it was for 3 years and charged my credit card $249.99 also tried to sell me 5 years for more money. Now when you call the number [protected] out of service. Tech drive support 155 Willowbrook Blvd STE 110, Wayne NJ 0770. Invoice order # TDS003105.

My new computer tower an HP window 11 upgrade that had McAfee installed with a temporary license agreement that I never used . I

I installed Bitdefender instead.

This morning I have been bombarded with false claims that a virus had been detected and that I needed to pay McAfee to fix the issue. I removed them and still the problem persists.

They have forced me to continually refuse their service, interrupted my morning schedule and in general just plain pissed me off .

MacAfee, has no business deciding what anti- malware software I use and to flat out lie about potential threats , false claims after I ran a full Bitdefender scan amounts to outright fraud.

I purchased mcafee livesafe for a year with unlimited devices. now at once my mcafee account is inaccessible. I am not getting any code on my mobile to log in. onetime pass code function is also not working. I complained many times even i am sharing latest service request 1-[protected], 1-[protected] but no response. I cannot download software on other device because it needs to login mcafee account which is not accessible now.

I have tried and tried to cancel my subscription way before my renewal took effect. You charged me $149.99 when I already have another provider at $49.99

For the same service. I gave you a chance to match it, you ignored me. I tried to contact you at least 5 times. You can't be bothered or at least make an effort to direct me to the right department. I am beyond upset.

I want a full refund. I can't believe you treat your customers with little respect.

But I want to show some respect to the person reading this. Of course this is not your fault. You have nothing to do with this, but help me out. I can't afford to have 2 companies doing the same thing. I am a senior on a fixed income.

So I would so appreciate it, and resolve this issue.

Thank you,

Peter Schardt

I had various problems with my UK software which resulted in McAfee taking control of my computer, then on the renewal of my software I phoned Customer Service, they sold me the USA version when I live in the UK. Now when I try to set up my personal information. I am expected to put in an American address it will not except my UK address where I am based.

I have been on the chatline with a promise of an expert to call me back within 15 to 30 minutes three days later I gave up and went onto the chat line. The person who I spoke to promised to get the appropriate person to phone me.

Basically, I was on the telephone answering questions explaining the situation being passed round to various department and people. 4 different people I spoke to none could help. After 35 minutes on the phone I was told only an engineer could help me and they would organise them to call me, well still waiting.

What a SCAM. In 2022, I paid 49.99 for a 1year subscription which expired Aug 5, 2023. I stupidly thought electing auto renew would re-up me for 49.99 the next year. WHAT A MISTAKE.

Today, I happened to be scrolling through charges on my credit card and noticed a charge for 160.49 on my account from McAfee. I immediately called and spoke to a rep in the Philippines and she her supervisor explained that I had 60 days, (until Oct 4 and today is October 9) to call and cancel and that McAfee would not refund or even re-apply my payment to another plan.

While on hold I googled "Mcfee Complaints" and see this over-charging scenario is not uncommon! To add insult to injury, their website today is offering 2 YEARS of LiveSave coverage for 99.00. I just paid 3 TIMES that as a RENEWING customer.

Hard lesson to learn. NEVER agree to auto-renew!

Between 21-22 Sept 2023. your "Sub expired please renew" etc msg appeared so I paid online. then I got another "Sub expired please renew". thinking I used card about to expire, used a new card & paid it. Then a again (3rd time) your msg received so I paid it. after checking my bank a/c low & behold, you banked my money 3 times. Looking for 2 refunds. What the heck is going on? Please help with a refund of 2 payments.

Your sincerely

Jack Lloyd