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McAfee Customer Care Service

McAfee Inc.

2821 Mission College Blvd.
Santa Clara
California
United States - 95054-1838

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McAfee Complaints & Reviews

McAfee / Unauthorized charges

An
Anti-McAfee on 2016-04-01
This is a warning about trial McAfee subscriptions that are included in the purchase of any laptop or other device. I bought a laptop in December, which included a trial subscription to McAfee that I declined before the trial period expired, but even so I found an unauthorized charge on my...

McAfee / Internet security

Es
Esme Brendon on 2016-03-02
I discovered that for some reason I had 4 security plans running at once. I have made numerous call to Mcafee and have had 2 refunds. I am still trying to process a refund from January 2015, for £49.99 I was sent the bank transfer forms on 16/1/16. SRH 4845-1916180582 (#6356-508554873-5869) I...

McAfee / Antivirus Plus

Re
Reviewer42998 on 2016-02-20
In last 8 years, I have purchased many anti-virus software, but no one had such worst customer service to complaints. My antivirus pauses when it reached 33% and I have to manually unpause it. when I contacted the service center, I was told they cannot help me. Then I downloaded a software...

McAfee / Livesafe

Re
Reviewer93373 on 2016-02-12
This product is the worst, I cannot even download the anti virus protection. The activation code is not being accepted. I bought it at wal-mart and I have been trying to activate it with no luck. Why do I have to call a number and talk to an overseas third country national to get something so simple done.

McAfee / Anti virus protection

Re
Reviewer13137 on 2016-02-04
Macabre on the 7th Jan 2016 illegallyremoved the money from my account 79.99pounds for antivirus protection. I emailed 4 times and phoned for the money to be returned, I was told refund would be paid within 5 working days after I spoke to staff member on 20/1/16 I still have not received...

McAfee - England, West Sussex, Bognor Regis / not returned the money

Ai
Aivars on 2015-12-31
12/24/2015 illegallyremoved the money from my account 89.99 pounds for antivirus protection. I wrote and phoned for the money to be returned, but on the phone tells me that it can be done online, but actually it can not be done because it is not working. Please help me to return my money...

McAfee / Unauthorized credit card charges

Re
Reviewer85596 on 2015-11-16
10/31/15 received an email from McAfee that they renewed my service in the amount of $53.99, and charged my credit card. I contacted them the same day, received a reply that my card would be refunded in 5 bus. days. That refund has still NOT been completed. I contacted them again today...

McAfee Security / Charging people with them knowing for service they dont have

Up
upsetgrarndma1 on 2015-10-09
I purchased a computer in 2011 and it came with McAfee but you needed call and have it installed FOR SOME REASON IT WAS NERVER INSTALLED. My kids set it up for me. We'll when I got the credit card bill and there was a charge on it from them I called and the person said that they had...

McAfee / Antivirus software - will never use it again

Re
Reviewer69078 on 2015-09-09
I bought a Multi Access McAfee program from Tiger Direct along with my laptop...When I attempted to access the McAfee website I ended up in India and was held hostage for 3 hours...they demanded 150.00 and told me I wouldn't NEED McAfee as my problem was adware...I refused, and they...

McAfee full protection / Fraudlent IT Support

Ma
Maximaphily on 2015-05-16
Have been using McAfee for about 5 years. Installed a new workstation computer. New computer also came with a free trial of McAfee LiveSafe. When this expired, my new computer was not protected. I still have 11 months to go on my fully paid for licence. Phone McAfee support to transfer my...

McAfee / terrible product

Lb
LBroon on 2015-05-03
I purchase 3 years subscription to mcafee live safe when I purchased my laptop last year, the past two months my computer has been running progressively slower and slower and frequently stalling. I also had my bank account hacked by spyware installed on my computer, My mcafee picked up...

McAfee - British Columbia, Chilliwack / Unauthorized credit card charge

Wi
Willyum on 2015-03-25
Same as a lot of other people here, a charge of $104 showed up on my credit card without being authorized. Two possibilities, I had downloaded a trial version last year in the spring, but cancelled it because I didn't like it, the other instance was an update for Adobe that carried a...

McAfee / missed up my computer

Cr
crystal d lewis on 2015-02-02
I brought some virus protection from mcafee and wasnt sure it was downloaded right on my computer. I called mcafee for help. The guy named dave said he would help me download it. He said he wasnt able to cause i had an hacker and would cost me 245.00 to get rid of it. He said if i wouldnt...

McAfee Anti Virus Software - Louisiana, Leesville / Subscription/Product Capability

Bp
B Patterson on 2015-01-19
I have had nothing but problems since I became a client of McAfee Anti -Virus Computer Software. I have had my subscription premature cancelled, I have had virus and Trojan attacks on my computer while having McAfee software protection or I thought I was protrected by the software that I...

McAfee / security breach

An
angie harper on 2014-12-18
THIS IS A COMPLAINT OF MCAFEE ANTI VIRUS PROTECTION. ON MY SAMSUNG ANDROID. Last night whilst watching Filmon, and not for the first time, a message came on the screen. It proved someone had accessed, (with no warning from McAfee), via the personal message, that my emails have been accessed. I...

McAfee Total Protection / ILLEGAL MCAFEE ACTIVITY

Ru
RUTH GILBERT on 2014-11-14
MY CURRENT MCAFEE SUBSCRIPTION TOTAL PROTECTION EXPIRE 11/29/2014. I ALSO HAVE A FREE INTERNET ANTIVIRUS THAT CAME WITH MY AT& T INTERNET PLAN FOR ONLINE AT&T.NET SERVICES. MY MCAFEE SUBSCRIPTION PURCHASE WITH MY DELL.COM CREDIT CARD WAS REMOVED AND REPLACED UNDER ANOTHER SERIAL NUMBER. I...

McAfee antivirus - California, Pittsburg / Will not restore my Antivirus

Br
Bridget Stewart on 2014-10-18
Back in April or May of this year i purchased a McAfee Antivirus for one year at 49.99. It last until approximately mid July and than told me my subscription is running out. I called the 888 number and spoke with someone with a very thick accent ( Indian) . They put someone on the phone...

McAfee / Customer Service

Co
cosnutmeridwow on 2014-09-22
Purchased MacAfee 2 weeks ago. Today, I had unwanted pop-ups on my pc.After speaking with the rep at McAfee I was told that pop-ups are not a virus.Per the customer rep - because I had downloaded a software/Visio with a recommended install rather than customized; unknowingly I had given...

McAfee Anti - Virus Software / Customer service

Wi
windows novice on 2014-07-17
McAfee Customer Service scam I don't know anything about Windows computers. I called McAfee when their anti-virus software was unable to install in my computer. After an hour on the phone with their call center (staffed by South Asians), they were unable to figure out why. They said...

McAfee - South Dakota, Rapid City / Uninstall Remnants

Th
the feral sage on 2014-03-10
My first request and following complaint have gone unanswered by McAfee tech.support/customer service. Both done within Feb-March 2014. I attempted email contact. I think I recall sending one in. The 2nd time I initiated live chat, and as pictured below, was told I'd receive a...

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