SUBMIT A COMPLAINT

AVG Technologies Customer Care Service

1
Complaints152
Pending1
Resolved0

AVG Technologies CZ, s.r.o.

Holandská 879/4
Brno
California
Czech Republic - 63900

Customer Support Phone Numbers

+1 844 259 8811(USA & Canada) 2 1
+44 800 652 4940(United Kingdom) 2 0
+61 281 034 937(Australia) 1 0
+32 33 697 755(Belgium) 1 0
+33 977 554 347(France) 1 0
+39 289 607 318(Italy) 1 0
+31 793 630 063(Netherlands) 1 0
+48 322 469 494(Poland) 1 0
+351 938 344 498(Portugal) 1 0
+34 954 834 052(Spain) 1 0
+91 226 731 2500(India) 1 0
+62 216 385 0091(Indonesia) 1 0
+966 14 163 522(Saudi Arabia) 1 0
+65 65 659 910(Singapore) 1 0
+27 861 746 3649(South Africa) 2 0
+82 233 970 440(South Korea) 1 0
+971 48 863 850(UAE) 1 0
+54 114 116 0539(Argentina) 1 0
+55 115 014 2102(Brazil) 1 0
+56 29 790 004(Chile) 1 0
United States
2100 Powell St., 147th floor, Emeryville, CA 94608, USA

Canada
1125 Innovation Drive, Ottawa ON K2K 3G6, Canada

United Kingdom
110 High Holborn, 7th Floor, London, WC1V 6JS, England

Australia & New Zealand
Melbourne (H.O.), 92 Carroll Road, Oakleigh South VIC 3167

Belgium
Weg naar Meeuwen 40, 3660 Opglabeek, Belgium 

France
3 rue de l'Arbre Sec, 69001 Lyon, France

Germany
Gladbecker Str. 1, 40472 Düsseldorf, Germany

Italy
Via Canova 14, 20094 Corsico (MI), Italy
 
Netherlands
Schiphol Boulevard 369, Tower F – 7th Floor, 1118 BJ Schiphol, Netherlands

Poland
Wolności 109a, 41-500 Chorzów, Poland

Portugal
Rua Agostinho Silva Araújo, Praceta da Cegonheira, 183, 4470-269 Maia, Portugal

Spain
Avda. Miguel de Cervantes, 37, 41400 Ecija, Spain
 
Switzerland
Münchensteinerstrasse 43, 4052 Basel, Switzerland

India
702, Supreme Chambers, Off Veera, Desai Road, Andheri (W), Mumbai 400 053, India 

Indonesia
Jl. Hasyim Ashari № 125 B, Roxy, Mas Blok E2-4, 10150 Jakarta Pusat, Indonesia 

Saudi Arabia
P.O. Box 14386, Gulf Commercial, Centre Riyadh, Saudi Arabia 

Singapore
№ 2, Jurong East Street 21, № 02-187, IMM Building, Singapore, 609601, Singapore 

South Africa
5 Wessel Road, North East Block, Rivonia, Johannesburg 2128, South Africa

South Korea
701, Ace High-end Tower 3 Cha, Gasan-dong, Geumcheon-gu, Seoul, South Korea

UAE
P.O. Box 17706, South Zone, Jebel Ali, Free Zone, UAE, Dubai 

Argentina
Paysandú 821 1 B, Buenos Aires, Argentina 

Brazil
Av. Engenheiro Luis Carlos Berrini, 1681 – Cidade Moncoes, San Paulo – SP 04571-01, Brazil

Chile
Luis Thayer Ojeda 0180, Providencia, Santiago, Chile 
Plus

AVG Technologies Complaints & Reviews

AVG Technologies / tune up, password protection & internet security

Ke
Jun 14, 2019

I am sending this as a complaint because I can see no other way of communicating with you on this subject. Your guidelines state this can be addressed via "My Account", but this serves no purpose for what I wish to discuss. Dear Sirs, I have recently received two email reminders (Both...

AVG Technologies / 2 year subscription

Oc
May 26, 2019

Hi I recently purchased a 2 year subscription $69.99 to DRi AVG on May 24th? The money has been taken from my account and I have not received anything in return. I also recently purchased from AVG a tune up yearly subscription om May 4th 2019 Order number 13674832772 which afterwards made my...

AVG Technologies / unauthorized credit card charges

Ol
May 22, 2019

I had been an AVG Free Version user. Two months ago, my computer crashed. Many viruses were found on it. I never ordered any AVG products, except for running the free version up till the time of the repairs. However, on 20 May 2019, I saw the following unauthorized transaction on my bank...

AVG Technologies / unauthorized credi card charges

Fr
May 04, 2019

Friday May 03, you charged me on my credit card Capital One for one of your product DriI Avg Technologies for $79.99 on my credit card Capital One . This is the second time that you try this on me. I am requesting a refund of $79.99 for your product that I did not order. The first time you...

AVG Technologies / dri avg technologies

Jo
Apr 20, 2019

I agreed to give this product a try but I was not happy with the performance. After searching the Web I found another product which I am trying. There was no mention of an automatic renewal when I decided to give your product a trial. Therefore, I did not authorise an automatic renewal of...

AVG Technologies / I was charged 74.19 I didn't order this

Su
Mar 25, 2019

I would like to have a refund plus overdraft charges 20.00, I didn't order this and it over drafted my account as well return my money please, my phone number is 6412420225, I don't want an email a phone call would be best. Please return my money as fast as you took it out. Thanks susan...

AVG Technologies / recurring bill

Ca
Mar 11, 2019

Please cancel this order immediately. I am sick and tired of being billed on something I do not use and feel I was tricked into this. This is only the third time I have tried to submit a complaint and see others complaining also. I want this stopped now and request refund or will be forced...

AVG Technologies / ecommerce chat

Ro
Mar 07, 2019

My account was billed for a product that I did no purchase. I do not know who or where the purchase was made, but my account had a deduction through AVG paypal. i would appreciate it if this money was returned asap. I believe that this was a scam and I would like immediate attention to...

AVG Technologies / unauthorized credit card charges

Je
Feb 27, 2019

I previously used AVG antivirus software and paid for the upgraded version, which was charged to my credit card. The very next month after that charge, they charged me again, but this time double billed it. I had to file a fraud/dispute with my credit card company and provide all the...

AVG Technologies / dri*avg technologies

Ky
Feb 05, 2019

The date the charge was posted was feb 5/2019. I do not know my client number. I rarely use any computer other than my work computer and phone and now find out I was charged $139.99 for something I basically never use. I would like to know which pc this charge was attached too as well a...

AVG Technologies / antivirus avg dri avg technologies

Je
Jan 02, 2019

Le 8 Décembre 2018 et le 21 Décembre2018, je n'ai pas commandé cette demande et je demande un remboursement complet. ce n'est pas la façon de faire des affaires . je demande un retour de crédit pour la somme de $104.98 $44.99 pour 8 Décembre 2018 $59.99 pour le 21 Décembre 2018. Par la...

AVG Technologies / avg vpn avg ultimate

Kc
Dec 31, 2018

This company is extremely unethical. They sent you pop up reminder and charged you multiple times for renewal. They have not been able to fix a lot of backdoor even after paying them for technical support. Double billing and incorrect renewal date to charge you multiple time before the...

AVG Technologies / unauthorized credit card charges

El
Dec 05, 2018

I do not want my credit card to continue being charged for something we do not want. How do I go about making this stop? I will cancel my card if necessary. I do not want my credit card to continue being charged for something we d not use. You need to reverse the charges made on my credit card...

AVG Technologies / avg virus protection

Do
Dec 04, 2018

I bought into the virus protection last month for 85.67 just to find out i had been in it already and paid several times. If you go back and check you will find it. Please refund my money asap or I will have to go to higher authorities on this. I did not realize that I had bought thi...

AVG Technologies / unauthorized credit card charges

Cc
Nov 25, 2018

On Nov/10/18 you charged my credit card 52.21 that I did not order.The credit card is issued in the name of Charles Carrick and is a Mastercard ending in 9916.Issued by Barclay Bank.I do not use AVG and I want my account reimbursed this charge because whatever you have charged me for--I...

AVG / unauthorised payment taken 17.11.2018.

Al
Nov 19, 2018

£ 72.99. Was taken from me through paypal by avg for a service I no longer use!!! I must request an immediate refund please. Please give consideration as I use my laptop principally to raise funds for cancer care charities marie curie hospice and macmillan cancer support. Thank you. Thi...

AVG Technologies / overcharged with r4664.29 for avg internet security

An
Nov 13, 2018

I always had the AVG free trial version on my residential computer. It usually prompted me to upgrade and on 29 October 2018 I decided to opt in and selected the 1 year subscription for R199 and the password protect for R99. Thus total of R298. After entering my bank details and finished...

AVG Technologies / unauthorized credit card charge

Wi
Nov 01, 2018

I noticed I have A charge of $63.74 on my creditone mastercard that I did not arthorize im requesting that it be refunded imeditily thank you last 4 is 6327 cell phone 618-550-4165 Im only looking for avg the free version how I got charged $63.94 is beyond me, but it needs to be resolved...

AVG Technologies / avg technologies "unauthorized credit card charges"

Jo
Sep 11, 2018

On the 5th september have been charged £34.99 on my MBNA credit card for computer software by AVG. and I do not know why. I do not have any AVG security and have not had for several years. I suspect this may be an automatically generated renewal that may not have been cancelled. As I no longer...

AVG Technologies / internet security

Sh
Sep 10, 2018

Tell everyone 2 never use avg. I was using their free trial for internet security and come 2 find out for the past 3 yrs avg was taking $49.99 a month from my cc w / out my permission. I found out threw the bbb when making the complaint that avg is graded as below fair due 2 the many...

AVG Technologies / unauthorised credit card charge

Ta
Sep 06, 2018

I am requesting a refund for amount of $A109.99 deducted on September 5, 2018, through Paypal for AVG eCommerce CY Limited Global.PayPal@avg.com +44 018552616192 Invoice ID: 51706586300 I refer to an email January 16, 2017, from notification@mails.avg.com acknowledging cancellation. Thank you Vicki...

AVG Technologies / unauthorised deduction of $109.95 from my bank account on 23/7/18

Te
Aug 01, 2018

I looked at my account and on 23/7/18 there is a deduction in favour of digitalriver ireland, sydney . When I had a think about it I recalled that I had a virus protection that cost about $100 per year on my old machine, that I no longer use and I have cancelled the payment, or so I thought. If I...

AVG Technologies / wanted to transfer avg internet security from old pc to new laptop.

Ly
Jul 30, 2018

when i phoned 0800 085 4139 (in UK) i just wanted help in transferring AVG from old pc to new laptop, but i was railroaded into paying £49 to clear malware which was transferred from old pc. If i had known that i would have not gone ahead. I am willing to pay £20 for your services and therefore...

AVG Technologies / unwanted charges on paypal account

Ce
Jul 22, 2018

They charged my Paypal account $ 49.99 and I don;t have, use or want their product. I have closed the paypal account because of this. Your AVG TuneUp subscription has been automatically renewed, and your payment card has been charged the amount below. Aside from keeping this email as your...

DRI*AVG Technologies MN Minnetonka / unauthorized credit card

Pa
May 29, 2018

May 24 2018 this is a pending charge of 99.99 from dri*avg technologies mn minnetonka I did not order this I request a full refund. patricia cope, this is not the way to do business. avg I have been using your product. but I am not going to use it. if you are going to charge for things I...

AVG Technologies / avg

Ba
May 18, 2018

On 17 May 2018 I received a notice from my bank of a payment to your group (AVG eCommerce CY Ltd) of $53.99. I have no idea what this is for and as I am no longer using AVG I feel that it should not have been made. I do not recall making a Direct Debit with your company - it certainly i...

AVG Technologies / issues related to 4/3/2018 upgrade

Ju
Apr 20, 2018

I have had issues with: 1. AVG Internet Security interfering with AVG PC Tune Up and had to uninstall PC Tune Up. 2. AVG Internet Security interfering with Microsoft Excel causing files to open as Read Only. This has been an ongoing issue and significantly interfered with my research work ever...

AVG Technologies / driavg techno

Ro
Mar 21, 2018

AVG Technologies / unauthorized credit card charges Rose Cintron I received an e mail from AVG at 7.37 am this morning stating my account had been debited £46.99 and quoting a Renewal Order no.9529084089. This was not authorised by me. You did this last year but I didn't notice it in...

AVG Technologies / antivirus free edition

Pw
Feb 26, 2018

I signed up for a trial of your product. I find you intend to charge my card even though I opted out and cancelled. My number is: 13197405638. Do not charge my card. Should you do anyway I will put the charge into dispute and I will not pay neither will my card honor the charge. This i...

AVG Technologies / avg pc tuneup

Ha
Feb 19, 2018

February 18, 2018 - I ordered AVG PC Tune Up from the AVG website. Feb. 19, 2018 - I discovered it had not been activated. I called the number they give and spoke to a technician who said he would have to take over my computer in order to activate this program. He did so and then told me...

AVG Technologies / unauthorized credit card charges

Ma
Feb 14, 2018

I received an e mail from AVG at 7.37 am this morning stating my account had been debited £46.99 and quoting a Renewal Order no. 45124621800. This was not authorised by me. You did this last year but I didn't notice it in time. Please refund without delay. My e mail is mbaskerville54@gmail.com...

AVG Technologies / avg unlimited

An
Jan 05, 2018

as a long term user of AVG products i have to send you a letter of complaint. I subscribed to AVG unlimited at a cost of £49.99 only to find that i have not been connected and consequently had no protection. I contacted online support and chatted to Subhash on 19/12/17 who escalated my issue...

AVG Technologies / unethical behaviour

An
Dec 30, 2017

My name is Anthony Hutchinson. My license number is IMDCW-WODTY-ABABO-ASOAU-RDVPV-R2063, and it expires in August, 2018. I received a message saying "unable to update" my AVG software. I contacted Charmaine Gay on 29/Dec/2017 in your support department who hooked into my computer but wa...

AVG / theft by avg

92
Nov 11, 2017

AVG took $100 out of my account on November 11th, 2017. I bought the AVG antivirus a year ago, but it proved rather worthless, with two viruses I did not know about causing havoc on my computer. They sent me lots of emails in the year saying I should re-up, but I deleted each and all...

AVG / avg unauthorized withdrawal

Je
Oct 23, 2017

Just noticed a charge through my Paypal account for 69.99 today, 10-23-17 . I did not authorize this!! FI Reference # 878a0870a1744d20a58577a22eafd98 I am requesting a refund of this amount as soon as possible and am concerned that you are able to access my Paypal account without my approval/authorization. Thi...

AVG / avg pc tuneup

Je
Oct 12, 2017

I recently purchased AVG Tuneup licence and it was installed on October 10. I had this produce last year and had no problems with it. Since this installation, I am unable to open documents sent to me via email. I can open my previous documents, but nothing by email. One 'statement' said to...

AVG / internet security

St
Oct 08, 2017

Today, 8Oct.2017 there was an auto update of Int.Sec. and PC tuneup to my laptop; after this neither would open. This also happened on 27Aug.2017 and 20Jul.2017. Each time I have had to uninstall&re-install. Today it took me almost 3 hours and 2 failed downloads to get things back working...

AVG / avg ultimate subscription service

Wh
Oct 04, 2017

I did not renew my AVG subscription because my wife was having problems with her laptop and decided to invest in getting the AVG guys to fix it and install AVG Ultimate with its extra devices option. They did a good job. I tried to use one of these extra device options to install the latest...

AVG / fraudulent charges for service not ordered under paypal.

Re
Sep 16, 2017

September 15 2017 one fraudulent charge was made for 66.99. This is alot of money avg. I have not authorized this payment. I did not authorize this payment thru paypal or global.paypal@avg.com. I have not had ur service in at least 2 years. This is unacceptable, I want a refund. On September...

AVG / subscription renewal; duplicate sales on credit card statement, but still not renewed.

Je
Sep 15, 2017

On September 7, I renewed my subscription to AVG security for virus and software protection. According to the credit card statement that I purchased the service from, it was posted on 9/11/17, but I still have no protection plan on my system and I'm still receiving pop-up ads telling me...