Sono Bello
Reviews and Complaints

I had the AbEX surgery on February 18, 2025, and my surgeon was Dr. Matthew ended. I have been to 3 post opp appointments in Jacksonville, FL. I am VERY UNHAPPY with my results of how my body looks after the surgery. I expressed at my consultation that I wanted a flat stomach and no back fat ( which they call back bra roll). Here I'm 3 months post opp and look like I'm 2-3 months pregnant! I agree that my stomach, back, and waist is smaller than it was before the surgery, but I signed up for my stomach to look snatched. Driving 2 hours for my post opp appointment is such a waste of time, because you NEVER speak with a surgeon or doctor! The nurse or tech. Only takes pictures of your body but can never answer any of my questions about my concerns! Today I went for my 3 month follow up appointment and told the nurse that I am very unhappy with the way my body looks and still have a big stomach, and bra rolls in the back and I asked about the incision! I told her that by now I should be looking at least close to my stomach being snatched! Her response was that the way my stomach is is probably internal amd is based in my diet and exercise! She never asked me what I eat or if I excise, so how can you say that! That was BS! I feel like how have wasted $11k and will NEVER recommend anyone to Sonobella for a tummy tuck! 😕
They don't give you or recommend fajas , which you really need to wear to contour your shape and help with the swelling. Instead they give you 2 body shapewear that has no compression at all, it just feels like a bodysuit! They don't inform you about lymphatic drainage massages, which helps also with the swelling! To me all they seem to do is take your money and don't care about what your results are or any of your concerns!

From the very first person I met in the office of Sonobello to the moment I waved goodbye with my bottle of complimentary water my experience has been nothing less than stellar. It is so very rare to find services and professionals who are truly customer-service oriented. Sonobello is not only comprised of highly experienced and effective practitioners but they are well-versed in the art of making their clients feel like family. With personalized follow-up calls, sincere conversations about individual needs, unbeatable pricing, and state-of-the-art practices, Sonobello continues to surf on the edge of their craft. As a life-long "groupie" I can confidently say that Sonobello breaks the 5 Star rating. Hands down!

I recently went bck 3/14/22 to do my hips and little touch up on my bra roll on my right side I had doctor green who did awesome job she not about the money she will tell u if u really need it or not and depending on the area if it's even something to consider overall this is my second time but I enjoy this doctor very well she took time to check on me on the weekend on her own personal phone which I was surprised I love the wrk and the front desk and the nurse are very welcoming and I used the same person who I can talk to about anything regarding my surgery her name is Raquel and this is at the Fort Lauderdale office I enjoy them a lot so the 3rd pic bck in September my hips I hate an the first two are recently from last month!

Dr Stewart is amazing my nurse was Cindy she was always there to talk to me when I needed her she answered any questions I had without making me feel stupid for asking so many questions and my doctor did the same surgery was kind of painful they did everything they can to make me feel comfortable but surgery was kind of painful like I said overall I am very satisfied today is my fourth day I went today to get drainage removed everything is going well and I'm 100% satisfied with results my nurse today Natalie told me if I'm satisfied on my fourth day she can imagine how I will feel later on down the line I am in a little pain but nothing that I can't bear nothing that I can't handle can't wait to get back to work and doing regular activities thank you so much sonobello

Wow sono bello is great. Immediate results. Doctors were great explained that I do not have control over my weight. It doesn't matter what I eat or don't eat i will still gain weight. It does not matter if I exercise. Walking *** steps per day NO THANK YOU. So I eat whatever I want bc I'm not gonna let fat control me. No. No. I'm in control of my body. I can eat whenever and whatever I want. That's why I get sonno bello and lipo and cool sculpting every 3 months to trim fat anywhere on my body. And cost please my hubby is more than willing to shell out about 25k a year to keep me looking sexy? Counting calories and exercising is for the unfortunate people. Wow the sacrifices I put myself through to stay looking good and confident Ohhh I would post some pics but I'm getting trim up next week so maybe next time?

Dr. Lakin, Dr. Lakin Dr. Lakin!
Best plastic surgeon ever! A master at his profession and a real perfectionist!
I had the laser Lipo and also what Sono Bello calls an E/X, which is the removal of the skin on the lower abdomen. I am 72 hours out of surgery, My new shape looks amazing I feel wonderful. Best decision I ever made in my life!
I would also like to mention that Nicole the consultant was extremely informative and absolutely great at showing me what to expect and leading me through the process. I met with the nurse Amy for my preop appointment who gave me more instructions and explained them to me thoroughly what to do pre-and post surgery, she was great and a plethora of information! Then, nurse Nicole that was in the surgery room who was awesome and absolutely wonderful!
The doctor called to check up on me hours after I returned home, then I had to contact sono Bello to ask couple minor questions 40 hours later which I got through immediately at off hours and they connected me to the doctor!
The whole experience has been smooth and everyone has been there when you need them!
For more detailed review and pictures please go to the ReakSelf website and search Sono Bello Troy, Michigan and or Dr. Lakin, I will be posting in January 2021 and I will keep it updated for the full six month results! Thanks!

I've tried nearly everything to get rid of some stubborn fat and nothing worked for me. I really thought there was no more hope for me until i did my research for sonobello. There i received a free consultation. The place was clean, they had Covid guidelines in place and the girls at the front desk were very friendly and professional. I had my consultation with Alisa. Lady's she is the one to talk to. I was kind of embarrassed to tell her about some concerns but during my consultation after asking so many questions I realized she was very knowlegable about the procedures i wanted done and was very attentive about the concerns i had. She made me feel comfortable enough to share my medical concern. She didnt judge me nor did she have that answer for me but right there and then Alisa went to the medical team,(surgeons) told them about my concerns and came back with an answer. An answer i been longing to here for so long but too embarrassed to share. She explained everything thoroughly and answered all my questions and thanks to her, the medical team and god willing I will have my fat removed on 5/24/21 with no worries. I met my surgeon Dr. Chmielewski the same day, she too explained step by step on what i'm to do before and after the procedure. She also assured me that she will do all she can to make sure that I am comfortable while under her care. Finally, i found a place where people really care about what they do. I'm nervous but excited. Thank you Sonobello..

I'm 63 years old. I debated on having the surgery. I read the reviews (some not so good) But I went with my gut feeling. So, I contacted Sono Bello for a consultation. I had already done my homework and was ready for a sales pitch. I met Mary, she gave me alot of information about the procedures and ask me alot of questions about what I wanted. This is about sales too, but you have to know what you want and be realistic. I paid for surgery in full and selected my Dr. for my procedure Laser Lipo.

Dr. Skytta in the Cincinnati, OH Sono bello office is the best. She explained everything. She understood a woman's body and how you want to look. She asked me alot of questions. I had my upper abs, lower abs, inner thighs, flanks, bra roll, hips and waistline done. The nurses and staff were just great. The first procedure was for my abs, lower abs and bra roll. I had to wear the garment (faja) home. Make sure you follow the directions and drink a gallon of water a day and take it easy the first few days. You will have some swelling and some pain.

My 2nd procedure was 6 weeks later for my inner thighs, outer thighs, hips and flanks. Both procedures went great. I changed my eating habits and drunk a gallon of water a day. There will be some swelling. Extras: You do have to purchase a smaller garment (faja) and an ab board (the soft ones like a sponge) I went from an x-large to a small garment.
I'm not perfect but I couldn't be happier. I got my body back and my blood pressure went down. Overall, I have lost 32 pounds. 19 pounds after the procedures. I can see my results...

Facts:
I am a 43 year old guy weighing in at 180 lbs with a bit of extra fat around my upper/ lower abs and love handles. I had my first procedure done in San Ramon, CA by Dr Zingaro on Feb 18th 2022 for a total cost of $7500. I will say that Dr. Zingaro and his staff were very professional and good at communication. The procedure itself was pretty smooth and mildly discomforting. It took about 4 hours and DR Z was very cool during surgery.

Result:
I have noticed a difference and will say that the procedure was partially successful. It needs a touch up and is just not quite right.

Issue:
Sono Bello and the Satisfaction Commitment. The factors that must be in place for a touch up are as follows: No weight gain from original surgery, within 1 year of original Surgery, and doctor has the final determination as to if he will do a follow up procedure. The last fact is where they get you. Ultimately if the doctor doesn't want to do touch up procedure,
He doesn't have to do the satisfaction commitment.

On September 8th, 2022 Dr Zingaro told me I was fine and did not need any extra work done. Well, Dr Zingaro did not know that I went to another Sono Bello clinic and was given a quote for $5500 that said I needed the same places done and they would do the procedures for that amount. I have surgery scheduled with a new doctor on September 12th and was willing to pay the new amount.

UPDATE: Sono Bello HQ found out I was having my surgery on September 12. Director of Patient experience Stephanie Baker reached out and made sure that my upcoming procedure with Dr Melnicek was addressed and included in my original Satisfaction Commitment! I was blown away at the response and amazing satisfaction commitment!

At my pre-operation visit with Dr M I was also given further guidance on ways to improve my outcome which I will be taking advantage of on my September 12th surgery.

The whole team could not have been more responsive or caring! Very happy with the experience for Satisfaction Commitment observance! Naomi Bruzual even reached out on Saturday to make sure I was happy and ready for Monday Surgery!

Thank you Sono Bello for restoring my faith in customer service and results.

I will post pictures once surgery is complete.

UPDATE: photos added below for before and after Sono Bello Lipo Suction. I have gotten a total body transformation and it all started with Sono Bello. I hope this helps for anyone thinking of this procedure.

Very traumatizing , they kept about 18,000 dollars for two procedures that never happened. long story short and will not give a dime back. I've heard they have a great attorney. They said either go through with the surgery or i can loose my money. after doing my research to get my hard earned money back, not to mention self esteem, I'm glad they never touched me most people have had complications and were worse that before sono bellos procedures. please help get the money for the second surgery that i was supposed to book after my stomach healed. But after rejected for taking a baby aspirin six days before my surgery. It took four days to get a call back and even though i was 15 minutes late they are saying I was 30 minutes late. so they are trying to push the narrative that I canceled, so why can't i get my money for the second procedure that was never even scheduled ,do to all THE RUN AROUND!?

Doris from AL

I had a “Abex” procedure done in Brentwood TN. The surgery was done in June of 2023. I made complaints to the medical assistant on each of my follow ups. The surgeon was not there on the day of my final follow up, I had to schedule another appointment to talk to him. When I spoke to him he told me my out come was due to weight loss and he wasn’t going to do anything to fix it. I want a refund and I would like to be apart of the class action lawsuit

In October of 2021 I went in for a 360 smart lipo procedure at the Tysons Corner Location. The worst decision I ever made. I should have known by the way they pressured me to put a deposit and pay but I went ahead. Before the procedure I was given some pills. I don't recall any IV and then I was put on a surgery bed. Almost immediately I felt stabbing pain. I tried to protest and kept screaming but they went on. I felt the entire procedure and still have nightmares. NOT ONE single person told me to go for lymphatic massages or anything. I was told to wear my compression garments and gently rub my tummy.

For one month I had to keep going back every few days because fluid was building up in the pockets and they had to drain me.

Long story short almost 2 years later I have fibrosis and extreme tightness in my midsection and I am very lumpy.

Biggest regret of myu life.

I had surgery June/July 2022. The doctor had recommended certain areas that he thought would be better. I, trusting the doctor went with his recommendations. By my 3rd pre-procedure visit, the nurse realized that i had paid for my upper backs to be done yet it was not on paperwork to be done. She asked if i wanted the upper backs done also since I had paid for them, so I said yes. I feel i was not informed of all pertinent information. By the time i went to my 6 month follow up appt, there had not been much change. I have asked for my pictures to compare with no results. Sono bello doesn't even respond to my emails. I was suppose to have a lymphatic massage that was cancelled and never rescheduled. Originally i was told 1 year follow up but at 6 months, I was told i was done. I did say something on my last appointment about my abdomen not being flat and Dr told me that the fat was under the muscles. I was told that the fat in my back rolls fell down from up above my fat rolls. I feel like not enough information was given to me to make an informed decision on if i should have the surgery or not. No refund was offered to me when they realized i paid for my back rolls. I also found out after the fact, that there is a limit on how much fat cells they can remove at a time after the procedure. This info was never mentioned by sono bello. Im disappointed because my body doesn't look like I paid 15K for anything.

3 weeks ago I met with a sonobello representative and I did the initial interview and a week later I went down to the sonobello location in Pompano Beach or north Fort Lauderdale and I met with the surgeon and his nurses and the surgeon says that they couldn't help me and I wish to get a full refund on my account I prepaid because I thought everything was going to go through as planned and it is been out over a week and I have still not seen a return on my money

I went to Sono Bello office in Scottsdale AZ for a liposuction and ABEX. I paid $13,640.00 for both. However at the pre-op appointment, the Doctor canceled the procedure, said I was not a good fit because of umbilical hernia. Sono Bello said my money would be refunded between 7 - 10 days, but I got no refund. I sent them a message and now they are telling me there is a backlog and the refund would take time. I find that unacceptable, and would want my refund immediately.