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Dollar Tree
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www.dollartree.com

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1.1 3 Reviews 2968 Complaints
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Dollar Tree Complaints 2968

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T
5:36 am EDT

Dollar Tree Coastal Bay Hard Candy Cinnamon Flavored

Idk how many pieces of candy are in the bag, but there is still a good bit left, I have had 2 throw out 11 pieces cause they had no taste. I have probably bought 10-15 bags and I only had it happen twice, then, this bag and it feels like half the bag. I eat so many cause I take medicine that my mouth dry and taste like nails every so often I change what I use but I really like the cinnamon buttons.

Desired outcome: How about a coupon

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M
8:27 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Dollar Tree Customer service

I am a minority customer. I was in your store waiting to check out. I was first in line. the sales associate came and opened her register. She then motioned for the couple behind me to come past me and get checked out. This is no accident because I saw her look at me with a snide look. I am black, she is a kkk racist that you need to get rid of. She is nasty and unkept as well. I will never shop there again and I will be posting this to any and everyone listening. Her name is Anna. Store number 322 in Florence Alabama.

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1:47 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Dollar Tree Service

9/5 12:15

store emplyees do not greet you at the register...A hello would be nice

they do not tell you how much your order is...Had to look at the register myself

did not say thank you...Just handed off the receipt

why are they wearing stocking caps and scarves on their heads looking a hot mess like they just got out of bed and threw something on...Looks so tacky

they are rude and tacky/sloppy looking

it is a place of business...They are represting dollar tree and you guys allow them to come to work looking like that

such a shame

Desired outcome: A HELLO WOULD BE NICE WHEN AT THE REGISTER AND MOST DEFINITELY A THANK YOU............PLEASE AT LEAST TELL THEM TO NOT WEAR BONNETS, STOCKING CAPS/ SCARVES WHEN COMING TO WORKLOOK LIKE AN EMPLOYEE AND NOT LIKE THEY JUST GOT OUT OF BED!!!

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Tina Pressley
US
Sep 07, 2023 7:15 pm EDT
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OK

So you wear them too

Tacky

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B
5:18 pm EDT
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November 2023 working at dollar tree i am a very responsible person and always have been working scheduled hours went to lunch received a call father had passed which blew my mind and when i went back from lunch i was the only one on register it was busy then steady but i started thinking about my dad i had just lost my mother in July baby sister in...

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J
2:22 pm EDT
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Scott manager at 7810 portland ave s bloomington, mn. Scott took money out my cash register, pushing up on female employees, disappearing from in the store doing 40 dollar holla's with random people, hit me (sade jones) my back after he took money out my draw saying i'm not perfect I made a mistake he lied, fired me, plus trespass me. Manager stealing money...

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S
1:17 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Dollar Tree purchase not in bag

*Gift card i purchased not in bags when I returned home.

*Called store 4 times & stopped back in 1 time

*no one could help except mgr.- couldn't take mess-had to call till I caught her.

*Reached mgr. 12:45pm-082523 advised putting card in bag was confirmed

*I asked to see video-was denied, asked for her mgr. name - denied

this has left a very bad taste in my mouth.

all I want is my $20 back or repl. gift Card.

my email: [protected]@msn.com

Desired outcome: $20 gift card or $20 credit

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P
8:29 pm EDT
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I was visiting the dollar tree on Brandon Ave in Roanoke, Virginia. I'm currently 6 months pregnant and I had to use the restroom. My husband went and found a young man that was helping with stocking. So my husband came back and got me where I was standing looking at some product. He told me to follow the young boy. So I followed the young boy and then he...

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11:54 pm EDT
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The sales associate, Cara located Store#8725 2950 S Blue Angel Parkway, ste 500.Pensacola Florida [protected] was very unprofessional when she started my transaction receipt#[protected] [protected] 08/20/23 time 11:14 am. When she started to ring up the cake boxes; I simply requested her to put them in another bag so that the plastic bag does not only...

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L
8:21 am EDT
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On 8-19-23. I went to store #102 address 17442 Lorain Ave. I was with my 6 year old grandson looking for plungers he wanted. Store had about 18 customers. Boxes all over the place. I'm looking fo an ile that may have plungers. Now I see an ile boxes at end on it. I move a box to look for the item. Then ur employee heavy set black guy comes at me from other...

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S
12:20 pm EDT

Dollar Tree Filthy store and long lines with one register

The store looks like a tornado went through it; filthy; aisles filled with junk and trash; dirty shelves; misplaced items; also went to the store today /8/16 and there were 17 people in line to check out; I went to a girl who was doing something with picture frames and asked her to get another cashier and her answer was "WE ONLY USE 1 CASHIER'; really with 17people in line and she gives me that answer; left my basket of stuff on the floor and left; went to the dollar store in Salem New Hampshire with 2 cachiers and was in and out your store sucks big time; sending this to corporate to let them know what a lousy manager you are

Desired outcome: never to go back again

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R
5:36 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Dollar Tree Bleach

My daughter and I were in your store #577 in Greenwood, SC to get cleaning supplies. My daughter was getting the supplies out of the basket and when she grabbed the bleach it spilled all over the front of her shirt. When we looked at the bottle you could tell that it was cut by a box cutter. The check out girl didn't say anything. I told her that her shirt was just bought and that she had to go to 3 different stores to find it. She yelled to the manager that there was a problem, and the manager came out of the office, walked over, got the bleach, put it behind the counter, walked back to the office, sat down, and closed the door. She never once said a word to us or to her employee to ask what happened. I told the checkout girl again that it was a new shirt, but she said nothing, handed us our receipt, and said have a nice day.

That bleach should have been taken off the shelf when it was cut but wasn't. The situation could have been much worse such as chemical burns or a child ingesting it. My daughter should have her shirt replaced and that is what I expect to happen. Your employees should have been more caring about what happened, more willing to do something about it as well. I shop at your store just about every day and have never had a problem or have been treated the way I was at this store.

Desired outcome: I would like an apology and a replacement for the ruined shirt.

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2:35 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Dollar Tree Store manager and district Manager

I’m complaining about the store Burlington Iowa on ninth and angler Street they have mouse turds in the refrigerator. The district manager doesn’t do anything about the manager at the store with her name is Bella she’s on Xanax she’s walking on Xanax all day she’s not focus they got it. They got the cashiers taking the deposit to the store and buy knows the keys the codes their money is coming up missing one guy to draw a $75 short and it doesn’t make any sense somebody needs to go in that store and take care of business.

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7:55 pm EDT
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To the black [censored] of a customer who complained about not being said hello to. Aries Walker go [censored] yourself n*****! Nasty ugly [censored]ing [censored]! [censored] your dead parents grandparents siblings [censored] your n***** family! I wish death upon you! Aries we know who you are nappy haired [censored] [censored] [censored] [censored] n*****! Come to the store again you'll be treated like [censored]...

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A
1:44 pm EDT

Dollar Tree Manager and hostile work environment

I have had my manager screaming at me in front of customers several times. She's had me breaking down in the office as well as in front of other employees and customers. She's cut other coworkers hours and harassed us. It's very hostile and unsafe. I'd like to see actions taken against the way she treats all of her employees including my assistant manager Amanda.

Desired outcome: Write up or termination

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OSFooI
US
Aug 29, 2023 9:50 pm EDT

Working for this company has caused me to take my anger out on my wife and my granny. She is 92 and they made me break her ribs in anger and she is having me charged with assault.

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OSFooI
US
Aug 29, 2023 9:49 pm EDT

I also gave my wife a black eye over this and she is thinking of leaving me. This company has caused me a lot of stress.

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OSFooI
US
Aug 29, 2023 9:46 pm EDT

I did nothing wrong. I was trying to ask another coworker out, she rejected me. I flashed myself to her and she reported me. They have no proof and are looking for other reasons to fire me.

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OSFool
US
Aug 29, 2023 11:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I got this in my email and I didn't do anything but tell you people have reasons to be mad. Not everyone is a stoic knight like you. You wouldn't last one week at our store in Hamilton, OH. We have conflicts everyday. Some are justified and some aren't. Stop trying to defend your friend. Nothing I said was wrong and you two seem like small town guys with small town minds. not everyone's life is like yours and your store as well. Get over yourself and I'll reply to your weak arguments against me for no reason at all. Dollar tree seems to have a habit of hiring strange people. And if you'd like to do this face to face I can meet you at my store if you're nearby. I've been with this company for a year, my wife quit last month because she was told to do the truck alone and she's 5'3 with one leg. I just saw yesterday that was taken off the schedule with no explanation or I wouldn't even be here. But after this exchange I think I might send a complaint to corporate about your stores. I'm sure you have shady stuff going on and PS some managers deserve to be fired, maybe you're one of them. Let's find out..

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7:38 pm EDT
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Managers lie and when you fail to manager nothing happens. Managers can never be written up even when accept counterfeit bills. The manager is held accountable for accepting fake bill, nothing happens. If situations happen months ago, I was to it doesn't matter. Incidents in past dont matter even when employee swears at customers, doesnt show up for work or...

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Z
9:09 pm EDT
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Dollar Tree Expired food - snack hostess chocolate bunt cake

Normally I check the experation date before I buy and or eat food; however this time I didn't. I bought a hostess chocolate bunt cake. I oened it, took a bite and it tasted awful. Looked at the date, it expired July 13th and today is August 7th. The manager would not give me my money back. She didnt explain if that was due to the package being open or not. Most places will give you your money back. Its not my fault they do not check their peoducts and or rotate them out. Its not like it was a couple days old. It was almost a month old. I will never shop Dollar Tree.

Desired outcome: Its only 1.25 plus tax. I want my money back. I was obligated to get something else.

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Update by Zachnoles
Aug 08, 2023 3:57 pm EDT

I ubderstand their policy; however, they should have made an exception. Their fod product was almost a moth old. It is their respobsibility to ake sure their food product are fresh and not almost a month old. Im surecthe health department and BBB would like to know. They're lucky I didn't get food poison. Then they really would have had issues

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11:56 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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I was a store manager for this ungrateful [censored] company! I worked way more hours than I was ever compensated for! Some weeks up to 90hrs. Open to close with no days off for months at a time. Then as soon as I get sick and inform them I needed to seek medical attention I was told I could not leave unless I found someone to cover my store. Which obviously I am...

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12:55 pm EDT
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I would really like to know why the dollar tree in hays is always closed or when you go it says closing at specific time which is usually 3 pm or closing early cause no employees. Store is always a complete mess. It's like there is no management skills in this store. Proper management would probably be the place to start to have and run a proper business.

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C
2:08 pm EDT

Dollar Tree Will not take United States money

Today August the first my wife and I went shopping at Carksville Arkansas we bought A little over 20 dollars worth of products and I only had a hundred dollar bill they told me they will not take this as payment and had already turned down a person before me so i was turned away the bill plainly says it is for all debts public and private. I was turned away and I should hire a lawyer cause of this.

Desired outcome: You should not have a store that will only take small amounts of cash please fix this problem before i ever go to one of your stores again

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L
1:48 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Dollar Tree Not really a complaint but a suggestion.

I live in Sevierville, Tn. and our Dollar Tree store is so small, and doesn't carry everything like your other stores. There is no freezer section, and the grocery isle is pathetic. Nothing like some of the other stores, like Maryville, Alcoa, Seymore. It is kinda hard to get to as well. In Sevierville they are getting ready to build a new mall, (Allensville Square) across from the Home Depot and just off hwy 66 . It would be so nice if you would move to that location. A lot of things are moving and going in all along hwy 66 so there is a lot of foot traffic. The phone number to inquire about this mall is [protected]. Sounds like there are going to be a lot of good stores at this location. Would you please consider this location for a bigger, better store ? Thank you for your time.

Desired outcome: Could I please receive a response to this ?? Linda [protected]@aol.com

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About Dollar Tree

Screenshot Dollar Tree
Dollar Tree is a retail chain offering a variety of products priced at $1 or less. Their inventory includes household items, cleaning supplies, party essentials, seasonal decor, and snacks. They cater to budget-conscious shoppers seeking value for everyday goods. Services include in-store shopping and online ordering with in-store pickup options.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Dollar Tree. Make sure it is specific and indicative of the problem, such as "Overcharged for Items at Dollar Tree" or "Expired Products Sold at Dollar Tree".

4. Detailing the experience: Provide a detailed account of your experience with Dollar Tree. Mention key areas such as customer service, product quality, pricing discrepancies, store cleanliness, or any other relevant aspects of your interaction with the company. Include specific details about transactions, such as dates, store locations, and items purchased. Clearly describe the nature of the issue, including any steps you took to resolve it, such as contacting customer service, and the response you received from the company. Explain how this issue has personally affected you, whether it be a waste of time, financial loss, or any inconvenience caused.

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Overview of Dollar Tree complaint handling

Dollar Tree reviews first appeared on Complaints Board on May 25, 2008. The latest review Affordable finds with a few hiccups was posted on Oct 28, 2024. The latest complaint An employee of your company is allowing her friends to steal while she turns her head. was resolved on Oct 08, 2021. Dollar Tree has an average consumer rating of 1 stars from 2971 reviews. Dollar Tree has resolved 92 complaints.
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  1. Dollar Tree Contacts

  2. Dollar Tree phone numbers
    +1 (800) 266-8733
    +1 (800) 266-8733
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    Orders
    +1 (877) 530-8733
    +1 (877) 530-8733
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    Customer Service
    +1 (877) 755-3035
    +1 (877) 755-3035
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    Customer Service
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  3. Dollar Tree emails
  4. Dollar Tree address
    500 Volvo Pkwy, Chesapeake, Kansas, 23320-1604, United States
  5. Dollar Tree social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024

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