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Best Buy Complaints & Reviews

Best Buy - Minnesota, Minneapolis / Disappointed customer

Tim on 2016-05-24
I was a Best Buy customer in the past and loved this site and their products. They were great and very reliable. About two months ago I decided that I need a new cell phone and I decided to order from Best Buy. That was the biggest mistake I've ever made, there is nothing left from Best...

Best Buy - Florida, Clearwater / Samsung Galaxy S6/Not Honoring Credit Balance

Daisy Dacko on 2016-05-20
On May 20, 2016 around 4:30pm My husband and I went to the Best Buy on Drew Street and US 19 to purchase a Clock Radio. We had a credit balance from 2 Samsung Galaxy S6 phones we purchased last year totaling $18.32. We brought the original receipt to use the credit towards the purchase...

Best Buy - British Columbia, Victoria / iPad screen replacement

WrenTink on 2016-05-11
May 11, 2016 - Bought iPad. Bought extended warranty - specifically because salesperson said if screen cracks it will be covered. I cracked screen. Wanted to have it fixed, buy another iPad, and a new cell. Was told I wasn't covered. Would cost over $300 to fix, so it was a write off and I...

Best Buy - California, La Verne / Social services

heritageGH on 2016-04-21
We are a nonprofit organization serving abused foster youth and have been in operation for 26 years and maintain 6 figures in our checking account. We have NEVER ever had a check bounce in all these years and up until the last 45 days, we have not had problem writing checks. In the last month...

Best Buy - Michigan, Jackson / Toshiba 55 Flat Screen

justbekuz on 2016-04-17
Cancelling my Best Buy account! I purchased the flat screen the last week of December 2015. Last month, I went to remove the coax cable and found the plug on the backside was defective. I called the Geek Squad and they happily came out and diag. the problem and that he would be back in a...

Best Buy / Awful customer support!

Mandarin on 2016-04-04
I have ordered a TV from Best Buy website and when it arrived it was defective, it was not working correctly and sometimes it even turned off by itself. When I contacted customer care they told me to send it back. After they received the broken TV they offered me another one which was much...

Best Buy / Geek Squad

Victoria Hunter on 2016-04-03
I had malware in my computer and took it to the Geek Squad on o3/28/16. Technologist at deck said they would take out windows 10 and reinstall windows 10 and Google Chrome the browser I use. Windows 10 is not properly installed, most of the settings are non functional. I can't uninstall...

Best Buy - Texas, Mabank / camera

jinkins12 on 2016-03-24
my package was delivered to the wrong apartment on 3/24/2016 Ups drove right past my apartment and the lady that the package was delivered to brought me my package thank goodness. The tracking number is 1zW493040332140914. I hope in the future they don't do this again

Best Buy - Georgia, Atlanta / Geek Squad Support Buckhead 00890

Reviewer62631 on 2016-03-01
I, (Alton K. Edwards), scheduled an appointment, at Best Buy Geek Squad Buckhead 00890, on 02/28/2016, at 1:15 p.M., to speak to an agent. Due, to some car problems, I, realized I, was going to be late, so, I, called Buckhead 00890 geek Squad, to inquire, if, I, needed to re-schedule my...

Best Buy - Minnesota, Minneapolis / Return policy is ridiculous

Matt on 2016-02-16
My 70 year old father asked me to order him a TV. We went online and found Best Buy. Company seemed reputable, so we decided to order. Before ordering I checked their return policy and it stated that it is possible to return anything within 15 days. When we received the TV the screen wa...

Best Buy - Mississippi, Madison / Geek Squad Warranty

SoonerEd on 2016-02-13
Purchased a router at Best Buy w/ a Replacement warranty. They didn't provide a copy of the terms and conditions. Instead they sent an e-mail. The e-mail link went to a list of 20 + options for the terms and conditions. You can't tell which terms and conditions matches to what wa...

Best Buy / Mark (refused to give my a last name) Manager at store #409

Todd Frisbie on 2016-02-12
I called to ask if they had Lg brand products so I could update three rental units completely and the hours of operation. I have been buying from Best Buy for years. Sadly that has come to an end today Thanks to the manager Mark at store #409 in Grand Rapids Michigan. I was on hold for 35...

Best Buy - Minnesota, Minneapolis / Worst place ever

Choe999 on 2016-02-11
Buyer beware and avoid Best Buy at all costs! I went to their website and ordered a laptop. When my order arrived, I went to pick it up and without looking inside went home. When I arrived home and opened the bag I realized that my laptop was damaged. I immediately contacted their customer...

Best Buy - Minnesota, Minneapolis / Completely ridiculous!

Noel on 2016-02-09
I went to Best Buy looking for a memory card. The only card they had was no better than I already had. So I contacted customer service and asked if there were some other cards. They said no. Later I received a confirmation email that my card was charged! Their rep ordered me a memory. I...

Best Buy - Minnesota, Minneapolis / Bad customer service

Pottt1 on 2016-02-02
I bought some items through Best Buy and it was paid for by a third party. I received a payment confirmation email which included my name and my address. I never received my order tracking number. People from Best Buy are nasty and they do not respect their customers. It is now two month...

Best Buy - Minnesota, Minneapolis / Worst service ever

Brian on 2016-01-26
I purchased an iPad from Best Buy back in December. Since it was a birthday gift I ordered in advance. It was supposed to arrive in mid January, but I never received anything. Then I contacted Best Buy customer support and they said that they have no idea where my order is, but they would...

Best Buy - Michigan, Saint Joseph / Iphone 6S Plus

Billie Pounders on 2016-01-18
Good luck if you spend your hard earned cash or other money on anything at Best Buy. Never buy anything expensive here and if at all posible pay MORE elsewhere for better customer service where you and your money are valued and respected. The customer service at Best Buy is the worst I've...

Best Buy - New Jersey, Cherry Hill / Delivery of television

Reviewer10190 on 2016-01-13
I just purchased an LG 55 CE 9300 television ( $1280 ) from Best Buy in Cherry Hill New Jersey. Because Best Buy no longer had that model in stock I purchased the display model. It was considered open box and I was told not to expect to have the manuals to be included. I said OK. The...

Best Buy - Minnesota, Richfield / Ipad

Arri on 2016-01-10
December 2015, I purchased an ipad in the store but they dont have it available in the store so the staff told me to just shipped it at home in two days. But 5 days later, I did not get the product so I called the store and was told it is still in shipping and they dont have control over...

Best Buy - Missouri, Saint Louis / Late Fees Scam

Manny Perez on 2016-01-04
Got a Best Buy credit card to pay off articles interest free. The problem comes with Best Buy Credit Services charging late charges fees at the rate of $35 dollars per month. I was almost done paying my balance but last November 2015 I learned the hard way they charged $35 dollars for late...

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