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Best Buy Complaints & Reviews

Best Buy Canada / False advertising

Sctnewell on Oct 17, 2016
Oct 15th 2016 1-800-500-5181 Order a new dryer on line from Best Buy, the online order said four available and that after ordering they would call with a delivery date and time. After ordering the product they called and said it would be Nov 7th delivery date. Called the number supplied...

Best Buy - Colorado Spring - Colorado, Colorado Springs / Price matching deception - "bundling" - buyer beware

Dan Roda on Oct 15, 2016
10/14/16 Total Purchase $312.80 BUYER BEWARE! I bought a Surface 3/4 docking station. I informed the sales agent I could buy the same item through Amazon Prime at price $60.00 less. He said he will price match at the price shown on Amazon. He did the price match but with a procedure called...

Best Buy - Alberta, Calgary / Mobile phone

JF Tremblay on Aug 29, 2016
I sat behind a customer to buy a phone for 25 minutes. Although there are three work stations, only one was operated. I asked if someone else was available to provide service, I was told No but that he was almost done. 15 minutes later still not available. Two other customers were behind...

Best Buy / Denon avr s710w receiver / service plan - best buy sale guy lied to me!

Kevin88!! on Aug 22, 2016
I bought a DENON AVRS710W Receiver on 03/11/2016 at a Bestbuy Store located in Weston Rd. At the time of buying, Sale guy convinced me to buy the service plan. Based on his promise that I can get a new replacement in case that there is anything wrong with the product. Unfortunately, My...

Best Buy - Virginia, Sandston / Refrigerator

Pat Buheller on Aug 17, 2016
Initially delivered the wrong one. Delivered Amana instead of Frigidaire. Delivered Frigidaire but failed to attach Toe Grill. Richie left message that he would take care of it. 3 weeks later Toe Grill not delivered or installed. I love my new fridge but dislike the bottom on it not...

Best Buy - Minnesota, Minneapolis / Disappointed customer

Tim on May 24, 2016
I was a Best Buy customer in the past and loved this site and their products. They were great and very reliable. About two months ago I decided that I need a new cell phone and I decided to order from Best Buy. That was the biggest mistake I've ever made, there is nothing left from Best...

Best Buy - Florida, Clearwater / Samsung Galaxy S6/Not Honoring Credit Balance

Daisy Dacko on May 20, 2016
On May 20, 2016 around 4:30pm My husband and I went to the Best Buy on Drew Street and US 19 to purchase a Clock Radio. We had a credit balance from 2 Samsung Galaxy S6 phones we purchased last year totaling $18.32. We brought the original receipt to use the credit towards the purchase...

Best Buy - British Columbia, Victoria / iPad screen replacement

WrenTink on May 11, 2016
May 11, 2016 - Bought iPad. Bought extended warranty - specifically because salesperson said if screen cracks it will be covered. I cracked screen. Wanted to have it fixed, buy another iPad, and a new cell. Was told I wasn't covered. Would cost over $300 to fix, so it was a write off and I...

Best Buy - California, La Verne / Social services

heritageGH on Apr 21, 2016
We are a nonprofit organization serving abused foster youth and have been in operation for 26 years and maintain 6 figures in our checking account. We have NEVER ever had a check bounce in all these years and up until the last 45 days, we have not had problem writing checks. In the last month...

Best Buy - Michigan, Jackson / Toshiba 55 Flat Screen

justbekuz on Apr 17, 2016
Cancelling my Best Buy account! I purchased the flat screen the last week of December 2015. Last month, I went to remove the coax cable and found the plug on the backside was defective. I called the Geek Squad and they happily came out and diag. the problem and that he would be back in a...

Best Buy / Awful customer support!

Mandarin on Apr 4, 2016
I have ordered a TV from Best Buy website and when it arrived it was defective, it was not working correctly and sometimes it even turned off by itself. When I contacted customer care they told me to send it back. After they received the broken TV they offered me another one which was much...

Best Buy / Geek Squad

Victoria Hunter on Apr 3, 2016
I had malware in my computer and took it to the Geek Squad on o3/28/16. Technologist at deck said they would take out windows 10 and reinstall windows 10 and Google Chrome the browser I use. Windows 10 is not properly installed, most of the settings are non functional. I can't uninstall...

Best Buy - Texas, Mabank / camera

jinkins12 on Mar 24, 2016
my package was delivered to the wrong apartment on 3/24/2016 Ups drove right past my apartment and the lady that the package was delivered to brought me my package thank goodness. The tracking number is 1zW493040332140914. I hope in the future they don't do this again

Best Buy - Georgia, Atlanta / Geek Squad Support Buckhead 00890

Reviewer62631 on Mar 1, 2016
I, (Alton K. Edwards), scheduled an appointment, at Best Buy Geek Squad Buckhead 00890, on 02/28/2016, at 1:15 p.M., to speak to an agent. Due, to some car problems, I, realized I, was going to be late, so, I, called Buckhead 00890 geek Squad, to inquire, if, I, needed to re-schedule my...

Best Buy - Minnesota, Minneapolis / Return policy is ridiculous

Matt on Feb 16, 2016
My 70 year old father asked me to order him a TV. We went online and found Best Buy. Company seemed reputable, so we decided to order. Before ordering I checked their return policy and it stated that it is possible to return anything within 15 days. When we received the TV the screen wa...

Best Buy - Mississippi, Madison / Geek Squad Warranty

SoonerEd on Feb 13, 2016
Purchased a router at Best Buy w/ a Replacement warranty. They didn't provide a copy of the terms and conditions. Instead they sent an e-mail. The e-mail link went to a list of 20 + options for the terms and conditions. You can't tell which terms and conditions matches to what wa...

Best Buy / Mark (refused to give my a last name) Manager at store #409

Todd Frisbie on Feb 12, 2016
I called to ask if they had Lg brand products so I could update three rental units completely and the hours of operation. I have been buying from Best Buy for years. Sadly that has come to an end today Thanks to the manager Mark at store #409 in Grand Rapids Michigan. I was on hold for 35...

Best Buy - Minnesota, Minneapolis / Worst place ever

Choe999 on Feb 11, 2016
Buyer beware and avoid Best Buy at all costs! I went to their website and ordered a laptop. When my order arrived, I went to pick it up and without looking inside went home. When I arrived home and opened the bag I realized that my laptop was damaged. I immediately contacted their customer...

Best Buy - Minnesota, Minneapolis / Completely ridiculous!

Noel on Feb 9, 2016
I went to Best Buy looking for a memory card. The only card they had was no better than I already had. So I contacted customer service and asked if there were some other cards. They said no. Later I received a confirmation email that my card was charged! Their rep ordered me a memory. I...

Best Buy - Minnesota, Minneapolis / Bad customer service

Pottt1 on Feb 2, 2016
I bought some items through Best Buy and it was paid for by a third party. I received a payment confirmation email which included my name and my address. I never received my order tracking number. People from Best Buy are nasty and they do not respect their customers. It is now two month...

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