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Best Buy Complaints & Reviews

Best Buy - Minnesota, Minneapolis / Completely ridiculous!

Noel on 2016-02-09
I went to Best Buy looking for a memory card. The only card they had was no better than I already had. So I contacted customer service and asked if there were some other cards. They said no. Later I received a confirmation email that my card was charged! Their rep ordered me a memory. I...

Best Buy - Minnesota, Minneapolis / Bad customer service

Pottt1 on 2016-02-02
I bought some items through Best Buy and it was paid for by a third party. I received a payment confirmation email which included my name and my address. I never received my order tracking number. People from Best Buy are nasty and they do not respect their customers. It is now two month...

Best Buy - Minnesota, Minneapolis / Worst service ever

Brian on 2016-01-26
I purchased an iPad from Best Buy back in December. Since it was a birthday gift I ordered in advance. It was supposed to arrive in mid January, but I never received anything. Then I contacted Best Buy customer support and they said that they have no idea where my order is, but they would...

Best Buy - Michigan, Saint Joseph / Iphone 6S Plus

Billie Pounders on 2016-01-18
Good luck if you spend your hard earned cash or other money on anything at Best Buy. Never buy anything expensive here and if at all posible pay MORE elsewhere for better customer service where you and your money are valued and respected. The customer service at Best Buy is the worst I've...

Best Buy - New Jersey, Cherry Hill / Delivery of television

Reviewer10190 on 2016-01-13
I just purchased an LG 55 CE 9300 television ( $1280 ) from Best Buy in Cherry Hill New Jersey. Because Best Buy no longer had that model in stock I purchased the display model. It was considered open box and I was told not to expect to have the manuals to be included. I said OK. The...

Best Buy - Minnesota, Richfield / Ipad

Arri on 2016-01-10
December 2015, I purchased an ipad in the store but they dont have it available in the store so the staff told me to just shipped it at home in two days. But 5 days later, I did not get the product so I called the store and was told it is still in shipping and they dont have control over...

Best Buy - Missouri, Saint Louis / Late Fees Scam

Manny Perez on 2016-01-04
Got a Best Buy credit card to pay off articles interest free. The problem comes with Best Buy Credit Services charging late charges fees at the rate of $35 dollars per month. I was almost done paying my balance but last November 2015 I learned the hard way they charged $35 dollars for late...

Best Buy / Sprint wireless

Reviewer67252 on 2015-12-15
I have a sprint customer since 2001 I am sorry to say this will be my last year I have 4 lines with sprint I live in Middletown ny 10940 the best buy store in the galleria in crystal the manager and employees were very rude when I decided to bring the phone back I decided not to lease the...

Best Buy - Ontario, London / Toshiba 49L310U

Reviewer95667 on 2015-12-04
I purchase this TV that was advertised quite clearly in their Black Friday ad for "$200 off" at a price of $49, but the original price was supposedly $599, obviously, the math doesn't work! When I cal ed o complain they said "It was a typo"! Are you kidding me? To me that's False...

Best Buy - Minnesota, Willmar / Customer Service...

Reviewer64842 on 2015-10-03
Bought a TV 8-30-15, delivered even though I only live 3 blocks away. Never had driver's license, no vehicle, so have to walk to and from stores...won't take chance dropping TV. Got TV 9-1-15 by UPS. Figured out it wasn't going to fit the small TV stand and didn't have money to buy new...

Best Buy / Savant system and tv for close to 30k

Reviewer73369 on 2015-10-01
Bought the savant system.. Magnolia installed about 4 months ago. The system they sold me has never worked straight for more than 4-6 days at a time!!! I spent over $30k. Over the past 4 months they have sent out approx 8 people to fix this problem with savant not counting the sales person...

Best Buy / Phone service

Victor e on 2015-09-29
After inquirinhg and being assured by the attendants about compatibility of chat'r phone service and SIM with an unlocked iphone 3gs, i paid for activation of the SIM and for one month of service ($23.00). The SIM was installed by one attendant but was not compatible with the phone or...

Best Buy / Didn’t let my transaction go through

Customer1869 on 2015-09-15
We were purchasing this particular iMAC on the 14th of September which was the last computer in stock. Apple iMac 27" Intel Core i5 Quad Core 3.5GHz Computer With Retina 5K Display (MF886LL/A) These Asians commission hungry low life Sales associate name on his tag was (Mohammed...

Best Buy - New Jersey, Rockaway / Credit card fraud

Denise taddeo on 2015-08-09
This store allowed someone to purchase two expensive laptops with all of the bells and whistles, while I was in a coma, in a local hospital. When I returned home and saw the charge on my capital one credit card, I went to the store. Neither the store or the credit card company did...

Best Buy / Home Delivery

L_W on 2015-08-08
August 3, 2015 at 6:58am I placed an order for an LG 7.3 Cu Ft Electric Dryer (Item# DLEX3250V). I received an email confirmation my order#364775074. August 3, 2015 I received an email stating delivery date would be Friday August 7th. As stated in the email, I called 1-866-853-1168 to request...

Best Buy - Connecticut, Danbury / Charge for an Item I didn't receive

jhoganfarrell on 2015-08-03
In the store July 4, I ordered a Sonos Connect Amp. I opened a Best Buy Credit card to receive a discount. The item was to be shipped in 3 business days. It never arrived. When I called to inquire, I was told they would send out another one immediately. They then called back to tell me the...

Dyson Fan - Best Buy - Georgia, Springfield / Extended Warranty

M. France on 2015-07-28
Matt France Email: mbfrance72@gmail.com July 27, 2015 ** An Open Letter to Best Buy /Dyson Fans Re: Fraudulent Misrepresentation of Best Buy’s Extended Warranty To Whom It May Concern: I have to say I am somewhat appalled for the position that my local Best Buy store has taken...

Best Buy - Texas, Houston / Price Honoring

Latinoiam on 2015-07-16
On a recent road trip I decided to stop at Best Buy in Rosenbrg, Texas and purchase an Escort Passport Max radar detector well I thought I had hit the jackpot when I noticed the price was $275 exactly 50% off I was elated well when I asked the salesperson for one he came back and said he...

Best Buy / Ethernet Cables

Glapion Law Firm on 2015-07-06
I am an attorney looking to speak with individuals who have purchased a Best Buy-brand Cat6 Ethernet Cable (Dynex, Insignia, Rocketfish) from Best Buy. I believe they may be committing fraud in the marketing of these cables and charging an unjustified premium. Message me here or shoot me an email at jmg@glapionlaw.com .

Best Buy - Lg / won't refund for brand new defective product

Trish Hughes on 2015-07-05
I used to be one of Best Buy's biggest fans but it only takes one really bad incident to do a 180 and turn completely away from Best Buy. My 70 year old mother ordered a brand new (not refurbished) LG tv from the online best buy store. The TV arrived 6 days after the order was placed...

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