Dollar General
reviews and complaints

As a frequent shopper at Dollar General, I understand the mixed feelings customers have about this store. While some customers appreciate the friendly service provided by employees like Carla in Columbia, others have faced challenges such as rude staff, cleanliness issues, and stocking problems. It's disheartening to hear about instances where customers feel disrespected or encounter unprofessional behavior. Dollar General seems to have both shining moments of exceptional service and disappointing experiences that need improvement. It's essential for Dollar General to address these concerns to ensure a consistent and positive shopping experience for all customers.

Dollar General did not have sales flyers at their stores this week and the online app did not post the sales flyer either. I contacted their online customer service, and they wanted me to pay $55/month for an answer as to why they did not have any sales flyers either at stores or online! The three DG stores, on Terry Parkway, Gretna Boulevard, and Behrman Highway. AND ONLINE!

I have shopped at DGX in Northern Liberties since it opened, I have a shop a block and half away. Today. 12/20/23 i went in to purchase gift cards and was told cash only. I've been an executive in retail mgmt. for 30+ years and now own a shop in the area. I understand the challenges of retail theft through credit cards. I am not sure why a debit card is not recognized as cash by DGX. I had to walk to my bank because I don't use debit machines.

I understand protecting your assets, but customer service should be paramount.

Perhaps training your staff to recognize strange behavior is a better idea.

Ask for 2 forms of I.D, large dollar amount in gift should be approved by a manager or reduce the dollar amount for gift card purchases. I can't imagine a person coming into a dollar store purchasing over $100.00 in gift cards for a single card.

If nothing else, a repeat client that is known to a staff member should be treated with some level of service.

Happy holidays

I went into my local dg yesterday (Houston pa) and very surprised by how filthy this store was. It’s only blocks from my house but I don’t normally shop there unless I need something special. I was out of some Xmas wrapping paper so I went in. The front door is falling off and there was bits of paper and trash everywhere. Plus the floor was disgusting. I’m not just talking about dirty but big swirls of dirt. On top of that they had few Christmas items where as dollar tree is well stocked. I’ll never go back!

I left my wallet at the store earlier today and didn’t even realize it. Danielle and the other staff there noticed and she did everything even found me on Facebook, and got in touch with mutual friends just to make me aware it was at the store & safe so I could come back and get it. People so sweet & honest are hard to come by, but what an amazing woman she is! Thank you so much again!

Just stopped to grab a bag of cough drops. Went to self-checkout, it wouldn't take my bills. The employee was in another aisle, so I had to yell that the machine wasn't working. Employee yelled back "maybe it's your bill". what really? As he walked up, I tried 2 other bills and then I said to him, so all by bills are bad? He stated well there are a log of counterfeit bills around. So, I'm using counterfeit money? I said I don't have time for this just ring me up yourself. No, he said I'm fixing the self-checkout. I said you just told me it was my bills. As I am standing at the regular checkout he continues to mess with the self-checkout. I asked if he was going to check out my item and he said no. I asked for corporate number and he said it's on the receipt. I don't have a receipt because you won't wait on me. He just continued to ignore me.

Dollar General treats their most dedicated hardworking employees with utter disrespect.

After you dedicated yourself to the store that they threw you in and made you run it with absolutely no training and you never gave up! You gave it your all (most people would have backed out and left, believe me!) you even trained new employees as they were sent to you, (at least taught them as much as you know, made them badges, etc...) then after 2 months of this they send a "manager" (that you are so relieved to finally have) the manager has numerous face piercings, tattoos and walks around cussing and saying things such as I don't give a * about the customers. You call one evening while closing to ask a question and the manager answers the phone with numerous cuss words, F-bombs! So you try to reach out to others for help such as their boss, the district manager. They do not respond to you at all, they do not answer texts or return calls. You try to call the employee line/HR that is supposedly there to help. They do nothing at all. Even though they claim to have zero tolerance for the way you have been treated.

Then the manager executes a plan to fire you (literally the ONLY person that has been running the store) I ran it completely alone, only me all by myself in the beginning for a few weeks. Starts belittling you to the other employees, (the ones you trained) cuts you down. Then some of them start yelling/screaming at you, following you around the store doing this in an extremely hostile way while you maintain professionalism. None of this matters to HR either.

So the manager cuts your hours, demotes you, sends numerous texts to you with laughing emojis. Says the ONLY hours you're going to get is Saturday nights. Their stores are frequently closed (as many of you probably know). I just tried to go to one on Sunday and it had a handwritten note stuck on the door that said closed due to illness. When in fact they are closed because they can't keep anyone & they can't keep the shelves stocked. It's just a matter of time...

This place does not care about anyone. The literacy foundation money they ask you to donate to gets deposited with the rest of the money.

#dollargeneral #incompetence

I live on Huckleberry Rd which is adjacent to D G. Residents have started dumping garbage on Huckleberry Rd side of DG. Also people are using this area as a back door to the DG Store. There needs to be a clean up and wooden fence put on our side of the DG Store. No one on our road or the Dale Keys Rd where the parking lot is located wanted a DG Store. This property is an eyesore and I am requesting an official from corporate headquarters to meet me so I can discuss this problem. If the Board of Superviers is made aware of this they will start filing Ning DG. My cell phone is [protected]. U live at 52 Huckleberry Rd. Please give this request immediate attention. Thanks.

I was injured in a fall at your store in Orange Beach Alabama (store number16294) and I have not received a response since filling out the incident report. I fell on an uneven sidewalk at the unmarked curb. The store manager was very understanding. I am mostly healed except for my sprained wrist and two fingers on my right hand, my glasses were totally smashed. I have been given a reference # [protected] and case number 0568613. It happenedon 3/3/2024 (Sunday0

I was terminated as assistant store manager for selling alcohol and tobacco to a minor. I've been to court and the judges verdict is to pay $100 to the states attorneys office and do 15 hours Community service. After this is completed, this will be over and not on my record. I contacted my DM, Alex, and told him what happened in court and asked for my job back. He keeps telling me it's a violation. I contacted Regional Manager, Jeff, told him what happened, he sees no problem with me getting my job back. I told Alex what Jeff said and he still won't give me my job back. DM Jackie, for the past year has been telling my store manager to get rid of me. I don't know why. I haven't done anything to her. So I figure she's the one that made me unhireable and actually tells Alex not to hire me back.Jackie is DM over in Jacksonville now.

I am disabled widow I shop at my dollar general every week. Now I am diabetic so I depend on zero sugar dr pepper. I live accross the street and I check the web site before I go! the web site said there were 20 cases at the store! was not any there.. The girl said it was over her head she could not help me! I had a coupon for the dr pepper 3/13 that was also on the web site.. The store had 2/14? what is going on? can I not depend on my web site search any more? this is getting to be a sad world that we are having to live in! dollar general 514 island ford rd maiden nc 28650

DG Market on Joe Batt Road Vancleave MS. I stopped to pick up my husband beer. The sign on a display said a 12 pk of Miller Lite was $9.95. I went to the cooler looking for a case. None in store. However, there were 2 12 pks. label stated $9.95. I go to the register she scan & tells me it’s $28.++. I was stunned & told her the display said $9.95, & led the way for her to see the sign. Lo & behold the manager was called out said something about it being a vendor special. I said, what does that mean to me. I would have to pay the $28.++ as they can’t override or change the price. Horse hockey! I said you better go take the sign down & left. This is what DG doing thinking people won’t notice? How is this right?

I stopped by the Center Barnstead, New Hampshire store today to buy Lays potato chips. The regular price or at least the price on the paper tag was 2 for $6. Stuck to the shelf was a sticky tag which said the sales price was 2 for $7. I brought it to the male sales clerk of the price discrepancy to which his reply was he could charge the higher price because they didn't set the prices, corporate did. I will file a complaint with the state also.

On the date of February on or about the 13 or 14 their was an altercation that had happened between one of your employees he was pulled out of the store with a shopping cart and proceed to fight the other customers who where trying to leave the store and was asked to see video taping and the video mastery's got errassed and the police was called and when asked for video they could not find the video so I asked for a manager who was the only one on duty was hurt and that's when I found out they were living to me about the tape and he stayed he was on meth and was very roude and told me go find t dog food myself and sent me to the back of the store and told me to find the stairs which their is no stairs their.

Doller General 1520 Madison Rd Beloit Wi 53511
Is not open again to day
It was not open Sunday the 11 [ Super bowel ]
and Monday the 12 Th
And not open again to day the 17 Th
I go there At least once A day Maybe twice [ They may have put out something new ]
I noticed last weekend cars coming and going Sunday & Monday spoke to A couple of people and they were very upset about not being open.
It appears they are having trouble finding someone that wants to work
But they are losing A lot of money
There is A dollar Tree just up the block and that is where we all go if D G is not open
spent 21.02 to day at dollar tree

Every time I go to a dollar general (especially the store on Armitage ave in Chicago), I have a problem with the weekly sales ad. This week (today) I went there to get 3 six packs of Dr. Pepper soda. The online ad said 3 for $8.00. I was in there for 25 minutes and they couldn't get it right. They told me that it was a Dollar General problem, not theirs. All they could do is ring it up, and if it doesn't ring up right, not there problem. Then they told me if I had a problem with that, to get in touch with DG., and that is what I am doing. I left everything I was going to buy in the cart and said goodbye. This was about 12:30 PM today. If that is how your DG employees feel about a problem when it arises, then you are going to lose a lot of customers.