Menu
For Business Write a review File a complaint
Dollar Tree Customer Service Phone, Email, Contacts

Dollar Tree
Reviews and Complaints

www.dollartree.com

Learn how the rating is calculated

1.1 3 Reviews 2968 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Dollar Tree Complaints 2968

ComplaintsBoard
R
9:15 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dollar Tree poor services and products

My complaint is about the poor service that I have recieved at two individual Dollar Tree Stores. I do not remeber the exact dates because there have been several incidents in which I have experienced bad service. There have been several incidents in which I have asked for help in looking for an item and the employees simply acted as if they didn't want to help me find it or were standoff-ish towards me. I have also experienced this while waiting in line. I once met the manager of one of the Dollar Tree stores; while waiting in line, I wanted to ask her a few questions about recieving an application and about finding some items within the store. However, she acted very cold and standoff-ish toward me and was not really willing to answer any of my questions. It was as if I had to persistently force her to answer my questions! Her attitude towards me was very cold. She just told me to "Come back tommorow!" I simply had to interpret that as if she didn't have any applications or any of the products that I was looking for. The products, which by the way somtimes don't work or malfunction. There are two products which I have brought that don't work. The first is a CD which was supposed to have some music on it but was a blank CD. The second was a lighter (the large kind) which was supposed to work but also doesn't. I know that I should have returned these products to see if I can at least get a reciept and I also should have posted these complaints earlier but I believe that now is a better time than never and I am seriously considering taking my business elswhere.

Read full review of Dollar Tree and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
E
E
efingsimple
Casper, US
Feb 05, 2011 6:25 am EST

Regardless if a customer is "rude" (and this comes in different forms as one perceives it), the associate (cashier) should not react in a hostile matter (which I doubt he/she did in this case). But I do understand that after awhile enough is enough (I get treated like crap too by customers but never react hostile -- very difficult). As for those items that did not work, you could have easily exchanged them; it's not a big deal. I'm sure their store manager would have been happy to do so. And YOUSHOULD is correct, no one every complains about paying a dollar for name brand items but never says anything positive either. And as far as the job app goes, please do. If you're as good a worker as you think you might be, then you'll do fine even when you go through and see what really goes on behind the scenes. Good luck and I wish you the best.

Y
Y
YOUSHOULD
York, US
Feb 28, 2010 7:25 pm EST

I agree with lameasses555... Dollar tree employees make minimum wage barely. And you are only paying a buck for what you get... if you want to complain go to a chain that sells high dollar merchandise. Bet you haven't said a word about anything you got at the Dollar tree that was name brand? And if you want a Job at the Tree... why in the world would you ask an employee? They get tired of saying go online to apply... but if you really want to work there, come to my store.. Ill give you a paper app... and set it on the stack of 100000 apps already submitted... you would have a great chance to get hired!

L
L
lameasses555
Chico, US
Sep 08, 2009 2:15 pm EDT

well i dont think you can really complain about a product not working very well when you only paid a dollar for it! and If you bought that hanna montana cd, they Are blank cds. and you really shouldn't be asking for an application while your shopping. Many times employees are rude to customers because the customer was rude to them first. Its hard to be nice to someone that is treating you like you a piece of ###.

ComplaintsBoard
H
9:07 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I visited this store at belmont, ca My cashier scanned the item twice by mistake. I noticed it when I was checking my receipt before I left the store and went back to her right away. I asked her to get my money back. Seems like nothing difficult to do, but she said "just pick one item from the store to exchange because we don't refund. " I told her I did...

Read full review of Dollar Tree and 5 comments
ComplaintsBoard
K
8:50 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dollar Tree unpofessional and rude employee

We visited a Dollar Tree store today. I was astonished by what proceeded to happen. We were shopping for a little while and asked about some painting products. That were out of stock. While we were voicing our question to one of the employees. The other woman next to her stocking a shelve recognized a friend whoam i was shopping with. She proceeded to say She knew my friend and boy she had gotten fat. My friend trying to be polite and astonished she said that. In front of everyone tried to end the converstion. In witch she was also told she was a liar a thief and insulted in several differant ways. I dont know about this woman. I had never met her before today. The fact she decided to belittle my friend, in front of the other employee, and two other customers by the valentines cards appauled me. We proceeded to check out and leave and realized the woman went into the security room/office. We told the cashier who had herd the conversation that transpired . If this store normally displayed this manner of proffesionalisim. If it was common occurance. Then the woman open the office door and proceeded to say the cat my friend had given her. That she told my friend was dead hadnt died but was alive and fine and her kids loved him. For hours after my friend was extremly upset and it ruined her day and mine. I cant believe that someone who is working would start talking like that to any customer its is disrespectful and wrong to behave that way at work even the cashier apologized for that other womans behavior. Its common courtesy not to insult your customers let alone put others in such an uncomfortable position. I wont be going back to that store for along time.

Read full review of Dollar Tree and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
K
K
KarlQ
Burnsville, US
Oct 12, 2022 8:37 am EDT

You know Howie raddadferd has all the answers to all complaints! He's mr. I know it all around here, suck it Howie radferd! From district attorney, us.

A
A
annoying people
El Paso, US
Jun 16, 2011 1:21 am EDT

Wow its amazing how people like to complain. I think that the first two people complaining should use spell check! Unrudly I didn't know there was even such a word. Both of these people should go back to school to get a better job and then maybe you won't have to shop at the dollar stores.

E
E
efingsimple
Casper, US
Feb 05, 2011 8:49 am EST

That is a rather terrible experience. A shame you had to go through that. Perhaps you should go back to school.

A
A
ann fuqua
US
Dec 10, 2009 9:57 am EST

it is so bad about these dollar tree stores, what is going to hapeen is people are going to start writing the newpaper in their town or cities and warning people of these unrudly employess and managers if the owers don;t get rid of them, i;m for one will start a petition against them, go throught the neighbords and take up a petition against all the dollar tree stores until they get rid of these people, i had a bad day with the ones in florence, al. the one on florence blvd. next to southern family market, so do what you got to do, or boycotts all their stores.

ComplaintsBoard
M
11:15 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dollar Tree absolutely insane mean manager

We had to stop by the store before the Christmas parade Dec. of '08. My daughter is suffering from ADD, so it takes a little more scolding to get her to come out of the store with us.
Well, my husband, after making his purchase was standing at the door ready to leave, and our daughter was running through the store upset because they didn't have a certain toy...needless to say, she was given the 3 count, and daddy had to raise his voice a little more sternly. Not yelling or verbally abusive, mind you.
The manager yelled across the store to my husband to leave this instant and leave the child alone.
He responded in kind that it is his daughter, she suffers from add, and has to be talked to this way to grasp her attention.
She then said she didn't care, to leave before she called the police on him. He was standing at the door! What, did she want us to leave our child?
I went in after wards to quietly discuss what happened, because I was waiting out in the car, but could see everything.
My hubby is not a mean guy, nor a bully, he is a Doctor in Childhood ed.! I mean, come on!
Anyway, she then rips into me, and I started in nice with her. Well, that got me riled and she told me where to go, how to get there, etc. Stupid (yet shaking mad) me called her the b-word, and she got on her phone to call the police. We didn't do anything! We are customers, were, for heavens sake. The police understood, but because she was the all-mighty manager, she placed an order for us to never go in her store again. Gladly, poorly ran anyway. I will be seeking people to contact over her head. Just needed to vent.

Read full review of Dollar Tree and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
D
D
dt worket
US
Jun 23, 2011 4:01 pm EDT

If you can't control your child, don't put her in situations like that. I'm sure the manager wouldn't have been yelling at your husband if he was just raising his voice. She probably perceived this as your husband yelling at a child and tthought the child was in trouble. They make medicine that controls add and there are ways better than yelling to get your child to comply, which as a pediatrician your husband should know. I honestly think that at least half of 'add children' are just parents who can't control their children so they put a disease on it so they don't get blamed. If I saw a man yelling at a child in such a way as I thought abusive then I would definitely call the police because you can never be sure. And what was your husband doing at the door yelling instead of going after the child when she was running around the store?

Y
Y
YOUSHOULD
York, US
Feb 28, 2010 7:11 pm EST

although I feel for your story... that was nothing more than a story. I love how you emphasized how "you nor your husband were doing anything wrong" while telling how horrible the manager was. If your kid has ADD.. they make a drug that works... use it.. then you dont have to blame retail for your child being over assertive. As far as your complaint goes... Shop at wal mart.. that way no one can find your un-medicated kid and there for no one will care.

C
C
constacine
Toledo, US
Jan 27, 2010 10:22 am EST

I worked at Dollar Tree for awhile in Tole why work your ### off when they are just going to put new people in to take your place and give you nothing in return no hours no reason just here you work at dollar tree but i am not going to give you any hours I can't quit even if I want too so what can I do. is there anything that can be done or not.

D
D
dcooke
Longs, US
Jan 28, 2009 9:28 pm EST

Parents
need to be more focused on dealing with child in public.
If the behavior was preceived to be out of line - maybe it was.
We give names to behaviors that we have allowed to develop
over the years and our inability to be strong parents.

ComplaintsBoard
R
6:09 am EDT

Dollar Tree extra charge

I reviewed some receipts as I cleaned out my wallet... I noticed the last item on my Dollar Tree slip had rung up twice. I brought that up with the cashier who took it to the manager. I was told... Sorry – call if it happens again?

I just cannot believe I’m getting such a lame response from a manager. Oh well – local talent huh.

Customer Service – Lewisburg Pa. – Some Joke huh.

Read full review of Dollar Tree and 4 comments
Hide full review
4 comments
Add a comment
O
O
onebuck
Wartburg, US
Feb 27, 2011 3:06 am EST

efingsimple...that is NOT the proper procedure when something does not scan.There is a misc 1.00 key.When you scan another item twice for a different item it messes up sku integrity.Have you never seen DORIS?Yes it may be the same price but it messes up the store inventory(showing more sold than actual) and the buyers think something is selling more than it is.as far as the product that is not scanning there is a tool that can correct the store on hands.As far as customer service that person should have been refunded the 1.00 and on the refund slip you can put that it was an overcharge and put the info from the bottom of the incorrect slip on there too.If it was done correctly in the first place, there would be no question.The employees go thru a register training process, not the customers.Its the employees job to watch their screen as items rung up.The customers only see the last item scanned and trust that the employee is doing there job correctly.Yes sometimes things do scan more than once by accident.But if they watch their screen it can be corrected before its even totaled out.The manager should have made the customer happy.Sounds like some retraining and videos are in order for you and that store.

E
E
efingsimple
Casper, US
Feb 05, 2011 8:57 am EST

Sometimes there are products that do not have the sticker on them (SKU) so the cashier scans another item twice to make up for the one that doesn't have the SKU. It would be difficult for that manager (or that cashier) to even tell unless you discovered it as soon as it happened or came back that same day with the same cashier on duty. They see a lot of people throughout the day. I typically ask the customer permission if it's okay to scan another item twice if a SKU is missing from another product (after all, it's all 1.00 plus tax). So far they all have been okay with that. But perhaps you waited too long. There was nothing the manager could have done. That blows. Pay attention to the register as it scans; you'll avoid this issue (some registers are VERY sensitive and scan twice, but this doesn't happen too often). Good luck.

A
A
An Anonymous dollar tree worke
Nov 16, 2008 9:14 pm EST

Hey, Nobody is perfect.

A
A
allrliars
US
Sep 03, 2018 1:46 pm EDT

you should know

ComplaintsBoard
L
8:51 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On june 7th. 2008. Myself, 3 kids and my husband went to our local dollartreee. When we went to check out as most moms know with small kid's thing can get kinda crazy at the check out line. I put all my items on the belt and accidentally a dissani water? I had purchased at another store earlier. I 'am on medication and I need to drink a lot of fluids. Since...

Read full review of Dollar Tree and 36 comments
ComplaintsBoard
K
3:37 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had an experience the day before yesterday in martell california. My husband, myself, & 3 year old son went to the store to shop. we were shopping quietly, not bothering anyone. The store has several balloons all over the place, so my 3 year old son decided to hold one by the string, not harming it, just holding it, and he was with my husband at the time...

Read full review of Dollar Tree and 144 comments
ComplaintsBoard
V
5:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My sons and I went into the store to do some shopping, and as we were walking passed one of the employees she rudely said to my sons, "Don't go into the toy isle to play. Stay with your mom." It took a minute for me to realize what she had said. I really didn't know how to react because I've never been in that kind of situation. So I went up to her and...

Read full review of Dollar Tree and 90 comments

Dollar Tree Reviews 0

Looks like Dollar Tree has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Dollar Tree, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Dollar Tree

Screenshot Dollar Tree
Dollar Tree is a retail chain offering a variety of products priced at $1 or less. Their inventory includes household items, cleaning supplies, party essentials, seasonal decor, and snacks. They cater to budget-conscious shoppers seeking value for everyday goods. Services include in-store shopping and online ordering with in-store pickup options.
How to file a complaint about Dollar Tree?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Dollar Tree. Make sure it is specific and indicative of the problem, such as "Overcharged for Items at Dollar Tree" or "Expired Products Sold at Dollar Tree".

4. Detailing the experience: Provide a detailed account of your experience with Dollar Tree. Mention key areas such as customer service, product quality, pricing discrepancies, store cleanliness, or any other relevant aspects of your interaction with the company. Include specific details about transactions, such as dates, store locations, and items purchased. Clearly describe the nature of the issue, including any steps you took to resolve it, such as contacting customer service, and the response you received from the company. Explain how this issue has personally affected you, whether it be a waste of time, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, photos, emails, or correspondence with the company. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with Dollar Tree. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, apology, or any other form of rectification.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all information provided is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint or review on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint or review, regularly check back on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or from the company itself, so it is important to stay informed about the status of your complaint.

Overview of Dollar Tree complaint handling

Dollar Tree reviews first appeared on Complaints Board on May 25, 2008. The latest review Affordable finds with a few hiccups was posted on Oct 28, 2024. The latest complaint An employee of your company is allowing her friends to steal while she turns her head. was resolved on Oct 08, 2021. Dollar Tree has an average consumer rating of 1 stars from 2971 reviews. Dollar Tree has resolved 92 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.9
507 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Dollar Tree Contacts

  2. Dollar Tree phone numbers
    +1 (800) 266-8733
    +1 (800) 266-8733
    Click up if you have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 3 3 users reported that they have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 22 22 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone number
    Orders
    +1 (877) 530-8733
    +1 (877) 530-8733
    Click up if you have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 1 1 users reported that they have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 5 5 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone number
    Customer Service
    +1 (877) 755-3035
    +1 (877) 755-3035
    Click up if you have successfully reached Dollar Tree by calling +1 (877) 755-3035 phone number 0 0 users reported that they have successfully reached Dollar Tree by calling +1 (877) 755-3035 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (877) 755-3035 phone number 0 0 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 755-3035 phone number
    Customer Service
    More phone numbers
  3. Dollar Tree emails
  4. Dollar Tree address
    500 Volvo Pkwy, Chesapeake, Kansas, 23320-1604, United States
  5. Dollar Tree social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.