Chili's Grill & Bar
reviews and complaints

As an expert in the category of Chili's Bar & Grill, I've delved into the reviews from various customers. The feedback is quite mixed, with some praising the food quality and service, while others express disappointment. It seems that the experiences at different locations vary significantly. While some customers enjoy the diverse menu offerings and find the staff attentive, others have encountered issues such as long wait times, incorrect orders, and cleanliness concerns. If you decide to visit Chili's, it might be worth considering the specific location based on recent reviews to ensure a more satisfying dining experience.

My husband and I most always get the three for $10 Tonight we tried the baked potato soup So glad we did... amazing Our waitress was Lexy and was awesome

The old timer burgers were exceptionally good. Good flavor and nice n hot.
Finger crispers just perfect. Missy in Glenwood springs, Colorado is a great server.

Today we celebrated our Grandmother's 89th birthday. We had a party of 22 people. The waitress was wonderful & very nice. The food was great. We will be returning. We were in the Newport News VA location

Marybeth at chili's in Huntsville on Jones valley is an awesome and wonderful person. DoorDash didn't get my order correct and she made it correct for me. She is a super sweet and caring person. This girl deserves a raise. She went above and beyond to make things right for me.

Chillis [protected]@ 2230 Mt Zion Pkwy, in Morrow Ga has the best staff. They give the best customer service they are extremely friendly, and compassionate. They make you feel like your apart of the family. The manager Damon that runs this location is a great leader. And his great leadership skills reflects in his staff. Job well done to the entire staff.

I want to thank the wonderful staff at chili's for their loyalty to their customers and ability to retain clientele and make the experience exceptional. I would like to especially thank the manager Jordan, Miles, Arendt, and Thomas. Thank you so much for all of your kindness and compassion. I hope that the customer service representatives I have mentioned, are acknowledged. I am so grateful, thank you again Jordan, Miles, Thomas and Renzy.

First of all I would like to say that I have been to Chili's quite a few times. And being a former server I would say that I am overall a harder to please guest. I have always had good service at Chili's. And the food has always been satisfactory. I am writing this review because my last experience at Chili's I ordered curbside. I had originally made my order online. After completing and paying for my order I realized that they offered a special that included both of my entr?es and appetizer and dessert that I had already ordered. And the special was $20 cheaper than my bill already was. So I called up and spoke with the manager and she discounted my bill and gave me the price of the specials. With no problems. My food was good and the curbside service was very fast. I definitely do not believe that they should have such a poor rating. But then again most people only leave bad complaints and rarely take the time to leave a good review. I am pleased with Chilies and will have no problem going there any time.

I'm editing my review and cutting it because a super long story short this Chili's is the worst chilies grill and bar ever. On multiple occasions had terrible service and was left standing there with no one offering a seat service or anything even though the place was empty not to mention I'm disabled and can barely walk to the bathroom let alone stand there for 10 minutes without getting greeted by anybody or any staff member.

I'm editing my review and cutting it because a super long story short this Chili's is the worst chilies grill and bar ever. On multiple occasions had terrible service and was left standing there

On my chicken enchiladas nothing but bone And ligaments that are simply just not edible and are simply dangerous to even feed to a dog. From the very first bite I took nothing but bone which I have pictures and videos to prove. I was so disgusted that I couldn't eat but my wife didn't want to make a scene or make a big deal out of it so she switched me plates and the funny thing is that the same thing was happening she couldn't even eat them because there was just too much chicken bone and ligament that it was basically a bone and not edible parts of the chicken! Enchilada.

Our waiter kept saying the same inappropriate joke over and over trying to break the ice if you need anything tell my supervisor because I'm hung over

And when he kept bringing our drinks he literally kept sticking his nose to both of our drinks because he couldn't tell which was Dr. pepper and which was diet Pepsi because of the same color and I asked him twice nicely that it's OK we will figure it out his nose will literally touch the rim of the cup and I didn't wanna be rude so I didn't say anything until I got our food so disgusted and so turned off by the whole experience I still have the pictures and videos to prove. The food was just not edible the service was garbage

No Way I would even feed this to my dog it would probably kill her so why serve it to us I think it's because they thought we were cheap and we were ordering cheap stuff from the menu which we are far from and I was simply craving enchiladas didn't even bother to look at the price which I think they were like $10 menu items I think that's why they assumed we were cheap and not going to leave a tip so they gave us what we were paying for and their minds. This was the first time that I did not leave a tip no matter how horrible the service is at any restaurant we go to I always leave 10 to 20% sometimes even more depending on the service but this time I just couldn't and have not return to this Chili's or any Chili's for that matter I hope That they have improved their service since me or I been there I should say.

To go order. Went there tonight, got an order with a drink. All was well, however, the burger was terrible. Called the store, asked for the manager, talked to Paul who said he was the manager. Explained what the problem was, he went on arguing about why my burger was good.

Too much pettiness about a small problem, that turned out to be a disaster. Very unprofessional. All for a $10, burger! He offered me, at 19:45, at my age, I am 75 years old, to drive back to the store to get a replacement, he told me that they did not do any replacements but on the same day. I offered to keep the burger in the freezer, to take back to the store, but he said he said " no we do not do that, the offer is only good on the same day. The manager's name is Paul.

Offended and disappointed, what an unprofessional reaction from a manager. Terrible attitude.

What a disappointment.

In October 23, I went for Lunch to the restaurant indicated below. I mentioned to the waiter about the music that was very loud. After a few minutes came to me the Manager asking me what was the problem. Surprised me because I did not ask to see the manager, but I explained her about that music that was so loud and at the same time approriate for a restaurant.

She was not agree with me and let me know it saying that it was the music the headquarters required from her. I reply that music was annoying so she reacted negatively. So I understood between lines that she was telling me if I don't like it go someplace else.

I am a regular customer of this store and I have mentioned this before especially one day when at lunch with my friends we could barely hear each other.

[protected]@bellsouth.net

Pathetic services by Chilis - ambience gurgaon restaurant .

First they serve wrong dish after 30 minutes , on asking to cancel the order cos we are getting late , serving person says it’s not possible .

On calling the restaurant manager 2-3 times, he didn’t care to listen ……. Seeking a reason that he is not keeping well .

Pathetic service …… never wish to visit chilis - ambience gurgaon again

Better places to visit in and around gurgaon

Ashish

I was given the wrong tablet to pay, so I paid for another table, They told me they would reimburse me, well it's been over 2 weeks and still have not seen anything in my account being refuned. I have called the manager 2 times and he told me that he would send it and it hasnt. I am not happy at all. I have been told this to many times that its been taken care of and it hasnt. I will not be going back. It was the one in Roanoke, Tanglewood Mall

I want my money back.

April 14, 2023 and May 19, 2023 we had fundraisers from 11am-11pm at Chili's, 3490 W Century Blvd, Inglewood, CA 90303. These fundraisers were for the American Legion Auxiliary. We over 150 plus people to attend on April 14th who spent over $60 on each meal. May 19th we had 150 plus who also spend over $60 on their meals. We were suppose to receive 15% on each meal and as of today we have not received a payment from for these fundraisers. No one Chili's will give us answer when we will receive these funds. It has been over 4 months please contact me as soon as possible.

Chappie James Unit 578

President Lucy Hunt

Cell [protected]

COMPLAINT IS AGAINST:

THE NEW CHILIS RESTURANT IN CRESTVIEW FLORIDA - 2680 S. Ferdon Blvd. unit 203 ...manager " BRANDON HERNANDEZ"

I am a 72 yr. old retired MARINE VETERAN. My wife is a 30 year VA nurse.

We went to the new CRESTVIEW CHILIS on 07-03-2023 at 2:30 pm.

After reviewing the Menu we tried to order the 3 DIPPER SPECIAL. We were immediately told that the restaurant was "OUT OF SLIDERS AND OUT OF EGROLLS"..I asked for the manager to come to the table.

BRANDON HERNANDEZ came to the table with both servers ( trainer and new server ). HE SAID " WHATS YOUR PROBLEM " I told him :BOTH SERVERS HAVE BEEN GREAT - please verify this )-

BUT - I am not happy with the way this ordering is going . You are brand new and already out of what I want to order. I jokingly said ..." if I have to order something I don't want YOU should pay for it !"

HE IMMEDIATELY SNAPPED AT ME ( what a short fuse ) and stated. " WELL I AM NOT GOING TO LET SOME OLD GUY LIKE YOU COME INTO " MY RESTURANT " AND TELL ME WHAT TO DO . I could get what you want from the kitchen but since you complained like this ..I will not .

I asked him " where are you from son?" he snapped back Pensacola. I said well here in Crestview we like a little CUSTOMER SERVICE when we SPEND OUR MONEY. You are half my age and are being disrespectful. You are acting like a punk kid.

HE snapped back again ... Actually I DONT WANT PEOPLE LIKE " YOU " IN " MY RESTURANT " and he pointed to the door and ordered us to leave !

In my opinion BRANDON HERNANDEZ has a personality problem and he is either NOT TRAINED properly or he has a chip on his shoulder against senior citizens. I told him I intend to complain to the CITY Chamber of Commerce ...what he was doing is wrong . He said go ahead . I did say : YOU WILL REGRET THIS " ... and so I am FILING A FORMAL COMPLAINT !

IF THIS IS CHILI'S WAY OF DOING BUSINESS ..TELL ME

IF YOU FEEL BRANDON HERNANDEZ treated me properly TELL ME

In my opinion he does not represent your company properly and he will run off a lot of senior customers with his 'juvenile bullying attitude" . " my restaurant" ...hardly I think .

Please have a senior member of management respond back to me in writing. In my opinion this is a disrespectful AGE DISCRIMINATION complaint ...plain and simple. If this is the way CHILI'S handles their business TELL ME SO IN WRITING and I will get on with complaining to others at the State of Florida Consumer Affairs division.

My wife had to work a 12 hr. shift on 07-04 so we were doing our 4th of July dinner out on the third. BRANDON HERNANDEZ ruined IT FOR US.

As we walking out in disgust two customers nearby said " THAT'S [censored] AND WRONG MAN" . I feel they are right.

AGAIN... please have a senior management team member respond.

I am pretty angry about the way I was treated...

Joseph Arseneau - Crestview Florida

My husband, daughter, SIL and I were just publicly kicked out of Chili’s and ordered never to return. Why? A uncontrollable screaming child interrupted the whole restaurant during our entire meal. My husband finally shouted, “Hey!” and another patron yelled, “Shut up, old man.” To which he told her to shut up. The people behind us started shouting. It was awful. The pink-haired lady dramatically ordered us to “get out of her restaurant and never come back.” I must say I have never been asked to leave a place before.

Went to Chili's Grill & Bar after what felt like ages. We were not given a menu, but there was a bar code that we could scan to get one. My mom doesn't use a cell phone, so they gave her a menu, but they still had me look it up on my phone. After making my selection with the 3/$10 meal, I wanted items that clearly stated on my own phone that were an additional charge. The waitress proceeded to tell me that these items were an additional charge and asked if I was okay with that. I was already kind of irritated that I couldn't look at a true menu, but the menu over my phone clearly stated the additional charge.

Then my mom wasn't finished with her salad. The fork was actually in the bowl to get another bite, but the waitress came up to take the bowl from her. So my mom just gave her the bowl even though it wasn't finished. The dinner just seemed rushed. She was a nice waitress, but the experience was irritating. Then they make you use the kiosk on your table if you are using our credit card. Otherwise, they help you if it's cash. You can't have a menu because of cleaning them, but every person can lay their hands all over the kiosks, and that is okay? I don't see the difference.

She never came back after this, so we just left our cash on the table and hoped that the restaurant received our money. Overall, the experience was not great. The service was rushed, and the lack of a physical menu was frustrating. However, the food was decent, and the 3/$10 meal was a good deal. I would recommend Chili's Grill & Bar for a quick meal, but don't expect exceptional service.

Me and my pal went to Chili's Grill & Bar on Okeechobee in West Palm Beach, Florida. I gotta say, it was the worst experience of my life. The waitress was terrible, and the service was non-existent. They had a deal for 3 for $10.99, which included a drink, a salad, and an entree. We decided to go for the Margherita night, and if you wanted to upgrade your drink, it would cost you $2.69 more. I had a coupon for free chips and salsa, but the waitress never brought it to us until I asked her three times. And even then, it only arrived after our food was served.

We asked for boxes to take our food home and our bills, but the waitress never came back. My friend had to go to the kitchen to get the boxes. When the bill finally came, it was wrong. The waitress tried to charge me for the free chips and salsa and $5.00 per drink, instead of the $2.69 that was listed on the menu. I called her out on it, and she said she fixed the bill, but she lied. I told her I was good with numbers, and I caught her trying to cheat me. She laughed and said she wouldn't cheat me because I caught her. Can you believe that?

Then the manager tried to charge us for tap water, the same price as a glass of soda. We argued with him for 10-15 minutes, and he finally said he would give us a glass of pop to go. All we wanted was a nice dinner, but that never happened. At this restaurant, the customer is never right or listened to. So, if you're thinking of going to Chili's Grill & Bar, beware.

I went to Chili's Grill & Bar last night at the location on 7600 N. Mesa St. in El Paso, TX. I was in the mood for some delicious food and decided to order takeout. When I arrived, the hostess didn't greet me warmly, but instead asked me how many people were in my party. I told her that I wanted to place a carryout order, and she directed me to a small counter against the back wall next to the kitchen. Unfortunately, nobody was there to take my order, and I had to wait for about 10 minutes before going back to the hostess to ask if someone could help me.

After being assured that someone would be there to take my order, I went back to the counter and waited for at least 15 minutes without any success. I was about to leave when a woman showed up and asked me in a very loud voice if I had a pick-up order. I told her what I wanted, and how frustrated I was with the service so far. However, she didn't acknowledge my comment at all and just asked me what I wanted to order. I asked her for a menu, and she grabbed one from the top and threw it on the counter.

Despite the poor service, I decided to wait for my order at the bar. The bartender was a very kind and nice person, and the food was okay. However, I can't recommend this location to anyone, and I won't be going back anytime soon. The experience was frustrating and disappointing, and I hope that the staff can improve their service in the future.

I haven't been to a Chili's in years, but my adult son and I decided to visit the one in Homestead, Florida this evening. We were seated promptly, but unfortunately, we were left alone for quite some time. I had to flag down a server to place our order for cocktails and food. As we waited, I couldn't help but notice the dirty dishes piled up on the tables around us and the loud children running around. I was surprised to see so many kids in an establishment that serves alcohol.

It took about 45 minutes for our cocktails to arrive, and the food quickly followed. I was hoping to sit and enjoy my drink, but there was no time for that in this busy restaurant. Our "brisket sandwich" arrived, and I have to say, it was the weirdest sandwich I've ever had in my 65 years of life. My son even commented that it looked like a hamburger with a couple of slices of brisket on top. I have to agree; it was definitely a hamburger with a few pieces of brisket on top. I was also surprised to see that the sandwich didn't come with pickles and onions. However, I did manage to get our waiter to bring me some sliced onion. But, to my surprise, there was pickle juice on the sandwich! I couldn't believe it.

Overall, the best thing about the entire meal and cocktails was the French fries. I have to admit, it doesn't take a genius to cook French fries. However, the restaurant was filthy, and the service was terrible. I wouldn't recommend this place to anyone. It's sinking, and they might as well lock the doors.