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Chili's Grill & Bar Customer Care Service

Brinker International

531 W Southwest Loop 323
United States - 75701

Customer Support Phone Numbers

+1 903 581 7812 2 1
+1 903 581 5379 0 0

Chili's Grill & Bar Complaints & Reviews

Chili's Grill & Bar / Behaviour on waitress and manager

Donald L Burton on Jan 9, 2017
On Jan 07, 2017 we experienced the worst service at this location we ever have. We go into this location probably every 2 weeks. We entered Chili's at 2:16 pm order our drinks She brought mine, my one son, and my husband drinks but did not receive until 2:45 and my other son didn't...

Chili's Grill & Bar / Unethical behaviour

Connie Uffalussy on Jan 2, 2017
My husband and I ate at Chili's in Hixson, TN yesterday afternoon. We eat at this Chili's frequently and this has been our only experience that I felt deserved a complaint. I ordered Cajun Pasta which I order frequently. The waitress asked if the tomatoes and onion was OK and I said ye...

Chili's Grill & Bar, Rosenberg, TX / Terrible service

CarrMele on Dec 28, 2016
I refuse to go to Chili's Grill & Bar in Rosenberg, TX. They have the most HORRIBLE service. The food is not even what the menu looks like. The wait staff get lost within the restaurant that has NO CUSTOMERS...what gives! It's such a shame the a name that is known throughout the United...

Chili's Grill & Bar / Product and service

Isad1993 on Dec 13, 2016
Went to chili's in aurora colorado last night and was very disappointed with both the product and the service. First we walked in and had to wait for about 10 minutes before anybody even spole to us or showed us where to be seated. We then ordered our drinks and appetizer then server...

Chili's Grill & Bar / Gift cards

JoAnn Glenn Newbold on Dec 7, 2016
On Monday, December 5, 2016, I purchased 24-$25 gift cards from Chili's at Richmond, Indiana. The reason I purchased that many was because you were giving a $10 gift card for every $50 you spent. I received 12 -$10 cards to be used in January of 2017. In all of the advertisements and ad...

Chili's Grill & Bar / Services was not good

ceps on Nov 5, 2016
We got seated waitress took forever to get our order, order our food which was steaks (ribeye thats was $17.99) order medium rare came out well done. My daughter ordered a steak all so came over cooked. Waitress never came back to check on us, never seen her again intell she dropped our...

Chili's Grill " Bar / Dirty restaurant/unattentive service

bobschmie on May 30, 2016
My wife and I frequently fly to St. Louis to visit our daughters and grandchildren. While waiting for a Southwest flight back to Tampa on Tuesday, May 24th, we decided to get a bite to eat and drink at Chili's. (We have eaten in this restaurant many times in the past and prefer to sit...

Chilis / Bad service

Mark on May 30, 2016
Recently I had a lunch with my girlfriend at Chilis restaurant and we both were very disappointed with the service and food. It took forever to get our order and the food was not tasty at all. We made an order and their waitress messed everything up and brought us something that we did not...

Chili's / Customer service

harold derouesselle on May 7, 2016
on the 05-06-16 out to late dinner party of three. Called for reserved seated upon arrival host informed us she never received that request. So we agreed to sit at the bar. order drinks bartender didn't know types of wine available had a few question about menu placed our orders. I...

Chili's Grill & Bar / Very dirty floors and kitchen area was a mess

lkelly0813 on Mar 2, 2016
I went to Chili's Grill & Bar on Friday, February 26, 2016. Although the waitress was very sweet and was good on follow-thru, etc., the floor was so dirty. There was remnants of food, wrappers, empty butter containers, etc. and crumbs galore on the floor. When I went to use the restroom...

Chili's Grill & Bar / Too many problems at this location.

Reviewer69866 on Feb 27, 2016
My husband and I go to chili's about 3 times a month. The last 2 visits were terrible. Both of our steaks and veg were cold, by the time the mgr came to our table, we were almost done with our steaks. She offered to get us some hot fresh veg, but we were almost done eating, and we do'not...

Chili's / Asked to speak to Manager about problem, but the Manager Never came out to see us.

Reviewer99571 on Feb 8, 2016
We just received an email today 2-8-16 stating that Chilli's was offering a $35 Valentine Lover's Combo from 2-8-16 to 2-14-16. It also happens to be my wife's Birthday today so we decided to go there for the Combo deal. When I spoke to the waitress about it she first said...

Chili's / Dinner customer service or lack thereof...

Bill Skiles on Jan 21, 2016
On Jan 20, 2016 at 6:15pm, My wife and I took our daughter and her boyfriend out to a movie and a dinner next door at the Glendora Chile's. Our waitress was lauren and food server was teddy. The restaurant was not crowded at all and we were set to celebrate my daughter's 26th...

Chilis / ID policy problem / bad customer service

god is lovee on Apr 5, 2015
I had a similar experience today . I asked for an alcohol beverage, waitress then asked for my ID not a driver license. I took out my only Mexican picture ID issued in California. He then said "sorry we can't take that " I asked "why not" he said to me "we just don't " My friend going...

Chilis / Refused Service

rockstarz on Nov 18, 2013
My wife and I went to eat at Chilis for lunch and nobody was in the restaurant apart from a hostess and two waitresses that were drinking at the bar when we walked in. The hostess greeted us and told us we need to sign their guest book and provide our name, address, telephone number, and...

Chilis / horrible service and health violations

ashleypalmer on Apr 1, 2013
My family and I decided to have lunch at chili's today despite the fact that we all know they have terrible service. We thought with them not being so crowded it'd be a little different. It was not!! My fiance and I shared a glass of tea because they were so slow with the...


Carlos Gonzalez on Nov 11, 2012

Chilis / Horrible Service

I used to be a fan on Aug 6, 2012
On Saturday, August 4, 2012 I went to Chilis restaurant with my family. The four of us stood for 10 minutes waiting to be seated in an empty bar. When we finally got a seat, we waited another 15 minutes for a waitress to acknowledge us to come and take our order. The whole time we waited...

Chilis / take out

shaneka dasher on Mar 28, 2012
on march 28 i called to place an order put was put on hold for about 30min then i hung up an called back then i told the person on the phone my order an i asked for the amount of my bill i was put back on hold for about 15more min then some on Else answer the phone the person who took my...

Chili's Grill & Bar - A Racist & Lousy Restaurant / Very Poor Customer Service

My Second time going to Chili's Grill & Bar Restaurant will be my last, the 1st time was a horrible experience the food was bad, and the waitresses were lazy and stupid, I gave them a second chance, hoping that they have changed, and they haven't, the waitress was very rude & the food tasted worst!!!

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