McDonald's
Reviews and Complaints

This is the third time this has happened. I went for something early and quick and ended up in line for more than 25 minutes after ordering 3 sausage burritos I was asked to move down the line to the front window so they could help other customers. I was waiting almost 30 min before entering and asking where my food was the woman that had sent me down the line was helpful in stating that the kitchen had not put any out still to witch I asked for a refund. the manager who came out acted as if she was in a hurry while no one in the kitchen even started to pick up the pace. I was given my refund and the offered a hot pie for the waste of my time I denied it but this has been the third time and I don't know if its a staffing issue and they cant keep people or even worse they decided I wasn't a priority but its infuriating none the less the are constantly behind the ball and seems they don't care to even try to keep customers

This morning at 0522 I went to this McDonalds and used my app. Once again they said the app did not charge my card and asked for payment. I gave the man $7.53. I asked why didnt it charge my card and he shrugged his shoulders. When I pulled up to the second window I checked my bank account as this happened last week at this same location. I showed the lady that my bank account was charged and I wanted my cash back. She went and talked to the man and said it showed "unread and you can come back in 3-5 days with your bank statement to prove it did not charge you"
First of all - I am SHOWING YOU PROOF you charged my card
Second of all - how dare you tell me to come back in 3-5 days with my bank statement.
You guys have found a way to take money from customers! I have no issues at any other McDonalds but this one! It may only be $7.53 but that is MY money and you do not have the right taking my money and then not wanting to help! Not like yall will do anything in 3-5 days!
Damn scammers!

I had a frustrating experience at the McDonald’s located at 10229 State Rte 21, Hillsboro, MO. I attempted to use the app to redeem a "Buy One Breakfast Sandwich, Get One for $1" coupon, but I kept receiving an error stating that the store was closed—despite the fact that I was standing in the parking lot and it was clearly open.

When I went inside, I explained the issue to an employee to be unnamed for privacy (per the receipt), who seemed frustrated and had me recreate the error multiple times. After confirming the problem, she initially refused to honor the deal, saying that allowing it would "cheat the system." I found that ironic since the system was clearly malfunctioning and inconveniencing customers. After I insisted on speaking to a manager, she eventually gave me the discount.

Later, when I went up to the counter for a simple iced tea refill, I stood there for five minutes, completely ignored, while the unnamed employee refused to make eye contact. Eventually, another employee helped me.

This location opens at 5 AM, yet at 7 AM, they still hadn’t stocked the dining area with sweet or unsweet tea. The lack of customer service and the dismissive attitude from the staff made this a frustrating visit. I won’t be returning anytime soon.

I hadn't been to this McDonalds in over a decade due to their bad antics. So last week I go there, and again today. BOTH times I order a simply #3 in the drive thru, and BOTH times I am asked to pull over an wait in the lot. WHY? What the hell is up with that? Then by the time the food gets to me, it is cold. This is NOT how a drive thru is supposed to operate. I was the ONLY one in line too. AMazing. I will stick with Culvers...better, hot food and not the hassle

I received cold mcchicken sandwich and was told its because their deep fryer is not working correctly This mcdonalds is the worst. They have drug addicts working tehre like Alexandria Beach and people who have been charged with felonies. The food is always undercooked and the fries are always dripping with grease and limp. The workers smoke right by the entrance of the door, where customers walk in with their children. The place is trash and the inside smells rotten. I would expect more from a restaurant, even if it is a fast food joint

I was asking store clerks to add more unsweetened tea because the first cup had too much ice filled. The first clerk checked with her boss. The two spoke with Spanish and the first clerk refused to add more unsweetened tea for me. I don't mind to buy another. But the two spoke another language that I did not understand. They were discriminating me.

I worked at 2341 West Ridge Road McDonald's years ago, and some of the issues that I experienced back then are apparently still a problem, but worse. Managers were rude and discriminatory and some workers, including one young woman and a shift manager, were allowed to get away with slacking off. These issues did not create the best working environment. I wish I had given two of those managers a piece of my mind back then.

The food was okay.

Complaint number 558686

I grabbed a big mac via the drive thru at Bass Hill. When I got home the burger only had 1 meat patty and the bun. Long story short, Macdonalds Australia would know their arse form them elbow. After weeks of ongoing issues they sent me a voucher (which was less that I paid for the meal. They then sent me another voucher. Anyway off I go to Macdonalds (against my better judgement) to use the vouchers and am told by the manager (Villawood) at the store that the vouchers are fake... yes FAKE.

Macdonalds are refusing to call me back and I am about to contact the Ombudsman.

They are a joke.

This is unacceptable I picked this up at the drive thru.Wilted brown lettuce and burnt bread. Why is food being served like this. Health dept need to step in and pay a visit..You need no stars ..The date for this was Mar 1, 24..at around 630 in the evening on my to work .stopped in the. Drive thru. Pick up lunch. Looked at sandwich 15 mins later this is what it looked like. How long was it sitting there? And how many dud you sell thus way

The best Mcdonalds and the nicest people! I go every morning for my mother who is 87. Sometimes I end up there twice a day she will only eat certain thing and her favorite are chicken McNuggets and McGriddle sandwiches. They're always pleasant and very efficient. I love these people and there courteous, great attitudes! Must be a great place to work!

This place is ridiculous; the manager was chasing people in the parking lot, yelling you got the wrong one! When I made my order plain, the fish sandwich came out with sauce. She told her employees you did it right. He made a mistake. When I showed her the receipt, she said well, it didn't come up on my back screen. At no time did she apologize. She just dropped the bag on the counter and walked away. The other employees must follow her lead since they all have terrible attitudes. Please avoid this McDonald's at all costs. Mcdonald's is not cheap, and to then get treated badly and disgracefully on top of that.

These guys will give you black coffee whenever you ask for a hot mocha, they just put whip cream on top w/chocolate drizzle on the whip cream, NO ! "TUTORIAL": PLACE 6 PUMPS OF CHOCOLATE DRIZZLE "IN THE COFFEE"..."THEN STIR"... THEN WHIP CREAM, THEN CHOCOLATE DRIZZLE ON TOP"... NOW SEND ME A CHECK FOR TRAINING YOUR EMPLOYEES. When you tell them to remake it they tell you to go home and make your own. "[censored]" YOU DON'T DESERVE YOUR JOB ! (This morning between 8:30 and 9:30. "YES"... IT TOOK ME MORE THAN 30 MINUTES TO RECEIVE MY HOT MOCHA. "YOU ABSOLUTELY DO NOT DESERVE "ANY" JOB"

While on our way to church we stopped and purchased a sausage biscuit and a senior coffee. When the coffee was given to us through the drive up window the lid popped open, spilling coffee on my wife, myself and all over the interior of our car. While we did not seek medical attention, we did proceed back home to put burn cream on our hands and arms. It also took a while to clean up the mess in our care. I did speak to a supervisor at the Westlake La location where this happened at the time. She apologized, but that was it - sorry we have untrained people handing out items you purchased. Would like to hear from someone higher up in the organization.

I ordered a 6 piece chicken nuggets happy meal n an extra small fries. No other customers were inside McDonald’s. The employee that waited on me was putting together my order n placed the nuggets in the happy meal box, after waiting about 5 minutes the mgr who was busy taking orders from the drive up line, decided to reach into my happy meal box n remove the chicken nuggets. The happy meal box had a sticker on it #139 that matched my receipt #139. Now I had to wait an additional 5 minutes for another employee to get my nuggets. after getting my order I noticed McDonald’s forgot my small fries n had to go back to the counter n ask for them.

Basically I feel I was treated very badly n felt 2nd rate since the mgr took food out of my order to fill the drive up order.

So the mgr figured I can wait longer for my Oder n the drive up customer was more important.

This is poor customer relationship n I’m very offended.

Michael Kimble

[protected]@gmail.com

If anyone high up there in the McDonald’s company is reading this just bring back the cinnamon melts, Covid is over now I don’t understand why it’s still an issue and I can’t believe you guys decided to take cinnamon melts off the menu permanently, you replaced it with something even worse. You replaced your highest selling product cinnamon melts with an original cinnamon roll that you can get anywhere else in the entire country. Please bring them back we are bagging you!

I visited store 16712 on July 25, 2023

Waiting time at counter was more than 10 min with only two people ahead of me.

I came to counter at 10:52, then at 11:05 I wanted to place my order. I wanted to order pancakes but was told that breakfast time is until 11am. Really? They even didn’t care that they move so slow that I didn’t have any chance to place order before 11am.

Then I ordered muffin and hot chocolate . When I came home I realized they gave me double double coffee instead of hot chocolate.

It’s ridiculous service

The sensitivity and the efficiency of the game is too low
15 seconds is fair enough to finish the puzzle but not if you have a delay in the game
Such as when I want to put the part of the puzzle in a specific place it goes to another and doesn’t able to move to another place unless I put it down from where I took it and try to put it again.

iPhone 11 pro
iOS 14.4

This place is the worst. Counter girl had no expression had the wrong price for the double cheeseburger and did not ask what sauce I wanted for my nuggets. The fries were cold and there were no cups for the ketchup up at the drink counter. They forgot to give me my coffee I had to go back up to the counter several times and it took very long for us to get our food. Many people waiting for their orders. The staff was very slow and not friendly. Pretty darn sad. pissed

Good offers and a good app but the worst issue is the login system
I literally created like 4 accounts because it keeps saying wrong email or password
I write the email/password i just created and it says I’m its wrong
I tried recovering my password and it says “We sent you an email to reset your password” but i get nothing in my email
I tried it multiple times with my 2 different emails (outlook and hotmail) neither worked.
Can’t get to the offers or even use the app without an account.

Good evening, let's talk about the app specially.the app is well made and it's beautiful and everything but there is one thing, just one its the free offers you people make. I have never seen a free offer on ios but all of my friends who use android do have free offers...but actually in real calculations i have seen that ios users or apple users specifically use mcdonald's app more than android so you should get us some free offers. If this happened I'll immediately give a 5 star rate+all the other apple users.
Thank you

The order taker at the drive-through was very slow and answering after I had said hello about 10 times over a period of three minutes. I gave her my order which included one sausage, egg, and cheese burrito, one Canadian bacon, egg, and cheese Mc griddle one small chocolate milkshake and one small Diet Coke.

I got to the window after paying, and received my bag of food with a nice friendly, hello and thank you, and I drove off.

I lifted the bag of McDonald’s breakfast food for my wife and I and thought that it felt awfully light for having paid almost $10 for my order

So I drove around the building and got back in line again behind numerous cars and trucks, and got to the window and said y’all forgot to give me my Canadian bacon egg and cheese Mc griddle. The Spanish-speaking lady said where is your receipt? I gave her the bag with the receipt in it and she said you did not order a Canadian bacon egg and cheese. I told her that is incorrect! I in fact did order it and the lady who took the order repeated back what I had ordered, but she did not put it on my receipt, apparently. That is not my fault. That wasn’t a McDonald’s employees fault.

A lady said you’re gonna have to pay $5.36 more for that Mc griddle. I shaped my head and said that ain’t right to make me go around this building and wait behind all these numerous cars and trucks because you the McDonald employee failed to take my order and process it properly. That is not my fault. That is the fault of McDonald’s employees.

Reluctantly, I gave her five dollars and she closed the window, apparently not wanting to talk to me any longer. So, I drove off, thinking that everything was hunky-dory and I had my Canadian bacon egg, and cheese Mc griddle. When I got home, I learned that they had kept my bag containing the sausage, egg and cheese burrito for my wife’s breakfast, and I was the one who paid for both and the drinks. So all I got was my Mc griddle, my small Diet Coke, and my wife’s chocolate shake.

This is a pitiful display of how untrained people can mess up so badly with customers, it cannot help in making future money from the sale of your product. Having been a McDonald’s proponent for the last 50+ years, I must say that I will refrain from going back to that particular McDonald’s restaurant any further!

My question is… What is the customer complaint department prepared to do to earn my business back?

Disappointingly,

TD Jorgensen
2002 North Woods Dr.
Marietta, GA 30066–2947
Cell#[protected]
[protected]@aol.com

I spent $50.00 on food. The food was extremely cold my chicken sandwiches wasn't cooked all the way. I had hair on sandwich. I am not very happy I went and told the cashier and she said no refunds.

I went in this store for job interview at least 4 times nedding too work and everytime was denied full interview by ur gm Amy dethrage yes I did work there before more than five yrs ago my hrs are down at my other job and everytime was treated real bad by this lady I feel this is discrimination I'm thinking of talking too a attorney I only ask for chance too work I don't even know amy dethrage and still denied a job.

i went threw the drive threw last night to start off the man who took my order was so rude and had an attitude i asked him what the special where going on and a he counld not answer me he kepted mixing up what sandwhiches that were on specials and while i was ordering three of the $5.00 dollar meals the spciy sandwhich the mcchicken and the mcdouble i had to repeat myself over 5 times n how i on how i wanted my sandwhickes and the man asked if that was it for my order i told him no i wanted to add another mcchicken $5.00 meal and the 40 nugget family deal the mad got and attitude because i was odering i end up waiting parked in the paring lot for 45 mins waiting to get my foodan while im going threw my food to make sure i had everything and of course i dint they forgot 2 of my fries and one of my sodas one of my sandwhiches they for got my dippjng sause for the nuggets. my fries i did get in my bags they where dumped completely out at the botton my buns on my buger where so hard and dried out the nuggets were so old and dried out i have never spent so much money to get such crappy service in my life

I got a double cheeseburger, ketchup only, from the mcdonalds on southwest blvd, San Angelo, TX. YESTERDAY, 3/4/25 and neither piece of cheese was melted, the patties were TOUGH, (as if they sat on the corner of the grill waiting for an order like mine), and the general appearance of the burger was horrible, (not even appeared as if it were edible!) It ALMOST wasn't, as my dog wouldn't even eat it!, but the fire ants took it over and even left a crust! I have gotten food (rarely ever now) for over 35 years from this location, YES I know this is a new building, and they should be able to turn out something much better, BUT, NO! WHAT WASTE< DO NOT EAT HERE (unless you care not for your health or well being)

We went to Mcdonalds Eastwood Branch, as of today. nagbayad ako thru gcash nagsuccessful payment naman then hindi nila na-received. not until we saw na yung ibang transaction is cancelled then sana man lang inalis nalang yung cc thermal or inadvice na huwag muna gamitin. hassle sa part namin na gusto naming kumain today pero hindi nangyari then maghihintay pa kami ng within 7days daw para mabalik ang payment.

I was on my way to work and I went the Mcdonalds drive thru on Nov. 19th, 2024 around 8:25 am at exit 8 on clifton Park N. Y, I was on the left hand side of 2 drive thru. I waited about 5 minutes and then I said hello, the drive thru attendant said hold on. I waited another 5 minutes and then I said hello, the drive thru attendant said to me again hold on. I waited another 2 minutes. I had my right side car window up, then I saw a mini van waited about 2 minutes and went to the cash drive thru to pay. I was very upset at this time waiting in my car about 15 minutes and then I ask the employee (she was a black female) for a manager she responded to me that she was the manager after 1 minute another manager came on the speaker drive thru (She was a white female) She started arguing with me and told me that all of the orders in drive thru is been recorded, she took my order which is a bacon egg mcmuffin combo. I had told her my order twice with 2 sugars and 4 creams in my coffee with my combo. Then I pull up to the cash drive thru, I ask the employee at the cash, how come yo took the minivan order before me which I waited about 15 minutes. Anyway my oredr was about $8:00 and change I give her $10:00. Then the actual manager (she was a white female came at the cash window I ask her why did the employee took the minivan order before me after pulling up in the right hand drive thru after I waited about 15 minutes in the left side drive thru. She waited about 2 minutes in the right side drive thru. The manager (white female started arguing with me. I ask her for her name she responded to me (I am not giving you [censored]) and close the cash drive trhu on me without giving me back my change from $10:00. So I advance to the second window in drive thru to pick up my food (bacon egg mcmuffin combo).
Another manager (White female) handed me my food she hand me my coffee the then said here is your sausage mcmuffin with egg combo. Now I really got upset (I mentioned to her it's a bacon egg mcmuffin combo). waited another 2 minutes she handed me my correct order. I ask her her name in the second booth drive thru. She responded to me get the [censored] out of my drive thru. So I left pulled up in the mcdonalds parking lot. I tasted my coffee It had no suger on which I had ask for 2 sugars and 4 creams. Then open my bacon egg mcmuffin and I saw the bacon was burnt black (see image) and the hashbrown was half cooked. I threw my breakfast away and waited about 1/2 hour at the clifton park n. y mcdonald's. I was very frustrated and angry. I left, I was late for work cause of a very ugly innapropiate actions and behavior by mcdonald's employee and managers. Keep in mind all of this innapropriate actions and behavior were recorded at the microphone and surveillance camera drive thru on which I was the cash booth (white female manager had mentiond to me). All of this happenned around 8:25 am to 9:00 am on Nov. 19th, 2024.

I’m complaining about the McDonald’s Donald’s located in Christiansted st croix virgin island they never have anything lettuce soda today they didn’t have no orange juice for breakfast when I mean no apple pie no ice cream Sunday nothing in top of that they leave people waiting for 45 min or more these people r running the place to the ground today I ask them to sell m a happy meal toy and the supper visor sed to me this is not the states they r very rude it doesn’t matter which team or what time a day I only went there because subway was closed I don’t appreciate the service and treatment each time In top that they luck the lobby door all the time to don’t deal with people is sad I never seen so much lazy workers

Went through drive thru McDonald’s in warsaw North Carolina for breakfast on 10/7/24. Asked for 2 coffees and 2 breakfast burritos, response was “we don’t have burritos “, asked for some other sandwich “we don’t have that”, asked for something else, “we don’t have that”. Never once did the employee on the speaker offer to tell us what they DID have. Cancelled our coffee and went across the street to Wendy’s, who had a full menu. NO STARS for this McDonald’s. We never did find out what they had available and the server was RUDE.

I already put in a previous query about this but your customer service was so incompetent that after several nonsense emails going back and forth i got an auto email saying case closed [protected]) because i hadnt responded in 72 hours even though the last email was a few hours before and i had responded in less than 2 hrs !

The original complaint was because i was unable to login to the mcdonalds app due to faceID not working on my phone and being unable to bypass faceID to enter my password. Even changing the iphone settings to disabled faceid didnt work because the mcdonalds app kept defaulting to faceid to signin and when it didnt work just got stuck (ie never gave option of password). when i tried to email login it said email already registered to appleid and then defaulted to trying to login with appleid and getting stuck on face id again. This has been going on for 2 months now. I have lost out on points and offers. I put in the query and your team said it had to be sent to the digital team to look into. then they came back with ridiculous responses (that quite frankly a 16 year old software developer would have been more competent with!) and then when i replied within 2 hours they closed the case saying i didnt repspond.

I have copies of all correspondence to prove how incompetent the team has been in trying to resolve this situation.

Now i want it escalated as a formal complaint to

a) investigate and correct and compensate for the original login failure issue

b) investigation and compensate for your incompetent customer service team incorrectly closing a case and wasting more of my time.

To reiterate NO OTHER APP does nto allow you to bypass faceid and login with password . mcdonalds is the only app i have this problem with. and it is clear your developers are not very competent judging by the comments received so far.

The manager and employees were saying rude comments regarding my large order while they were preparing my order I sat and could hear every word they were commenting on. The comments were," Big back".

If you hire managers and employees that have no respect for the customers. McDonald's will not be the restaurant I go to any longer. I will make sure I tell everyone about this location.

Today June 24,2024. Pumunta ako dito sa McDonald's moa branch beside of Sm Hypermarket. The crew told me after Ko mag order at for payment na ako. I'm using my debit card to pay my order, Kaso sabi ng cashier cash lng daw po sabi ko hala Wla akong cash. So lumabas ako para mag hanap ng atm machine kung anong bank ko kaso puro under maintenance kahit other bank ganun din puro maintenance. So nakarating ako ng North Wing kakahanap ng ATM machine subra akong naiinis bat nman ganun moa branch kyo tas cash only.

Ngayon nakahanap ako ng atm which is other bank sya so okay lng kht ma charges ako makapag withdraw lng ng cash at not available dw ang card payment nyo sa mcdo.

So yun sa layo ng nalakad ko na charges pa ako ng other bank kc.

After ko bumalik sa McDo hinanap ko yung Manager. I ask her name she said Jessa.

So sabi ko bakit not available sa card payment nyo or wallet my problem dw this morning daw e mag 4pm na hindi padin okay subrang adjust nman ng customer nyo sa inyo. Kasi 3rd time kuna ito na experience dito same branch na lagi hnd available ang card payment. Puro cash only ano po bang action nyo dito mcdo. Kasi kung iisipin subrang abala nito Lalot kung Wla kang cash at isa pa ang moa kulang sa ATM machine magkakalayo pa agwat puro pa maintenance. Grabi yung pagud ko Dhil lng sa need nyo ng cash. Kakainis at Lalot 1hr break ka lng ubos oras. Nakaka disappoint lng kc lagi my problem sila sa card payment 3rd time na ito kya hnd ako naniniwala sa kanila na morning lng my problem sa card payment nyo.

Subrang hustle nyo😒