Arby's
reviews and complaints

I drove through the Wichita, Benjamin Hills Arby's to grab dinner for the family last night. A man who appeared to me to be a manager took my order. I had to repeat it several times. As I approached the window a young woman l was there to take my payment. The man approached the young woman and caused her to move out of his way. He took my card. He left the window open. The man began berating the young woman as she stood in the place where the food is to be sacked up. I can literally hear the man verbally assaulting the work crew. The man then approached me, sitting in my car he appeared visibly upset. I made eye contact with the young woman. She looked as terrified as I was. I received a text from my son, asking me if I was okay because it taking so long. I told him that this man is losing it on the Arby's team and I don't have the food. But I felt really bad for this young woman. I didn't think she was safe. The car behind me was on the speaker asking for a fish sandwich. The man responded "we are out of fish". That car left the premises. So eventually he comes up and sees sacks of food. He yells at the young woman, why are these just sitting here? (The food was my order.) I wanted to ask him for the Lemonade that I had paid for but he was so angry I was afraid to ask as he was in a visible rage. I wish I had recorded the event. I had a hard time getting to sleep wondering if that young woman was okay from the public verbal assault she endured from that older man in her workplace. I won't go into what was in the sack as it really didn't matter to me at that point. This man should be reported and let go. He appeared to me to an abusive personality.

We ordered 3 of the 2for $7. Roast beef, 1 large crinkle fries and 1 order of macaroni bites. We got 1 BnC classic, 1 large crinkle fries, 1 macaroni bites 4pc. The total was $13.72 tax included. We waited 10 to 15 minutes only to receive a wrong order. The manager did credit back my card after I complained. The attendant appeared to not care and she moved slower than a turtle. The manager claimed they had many customers but that did not appear to be true. This is the worst service I have ever received at an Arby’s.

The GM at Dexter is very very rude to the customer and to the employees. She takes to them like they r dumb. She also goes to the bathroom just to talk on her phone. When they are not busy she is just sating around on her phone talking to her boyfriend she also is texting him while she is in the DT . She also goes to her car and gets high while she is clock in.

At 2:22:59 PM on 9/29/2023 I ordered two Greek gyros at the drive through and asked for a Senior Discount. I was told Senior Discounts cannot be given at the drive through window, I would have to come inside. I had received a Senior Discount at the drive through window several times before so I do not understand this new rule. To the cash register, there should be no difference between drive-thru or counter. You may reach me at [protected]@hotmail.com or text me at [protected] at your convenience. BTW, your specials you send me via email never work at this branch either. This is the Arby's at 05776 Vicksburg, MS at 700 Ceres Blvd., Vicksburg, MS [protected]). Normally their food is good so I have no complaint about that.

I ordered my order from the menu , I ordered 5 Army sandwich which was $10.00, 2 dip sandwich which was $6,00, 3 fries which was $3, and 2 mocha shakes, which was $4, I paid for it on my credit card when at home placing the order. I go to the Palmetto Florida Arby and a black girl with red hair waited on me and she said the order was not in. She told me to sit down and wait for the order to come in. I kept waiting and finally she said it still has not come in. I told he to just let me order it again and she rings it up to over $50, I said it should be $24.61, she said she does not have the prices that I used. She was so rude , refused to help me. I just walked out and she did not care. I like Arby's but, as a customer, I should not be treated like that.

Deborah Gionet-Herrera, [protected]@yahoo.com, [protected]

2409 51 St. Ct. East

Palmetto, FL 34221

I went to the river road arbys 35 Silver lane, eugene 97402 drive thru at 5:28pm on 7/26/2023. I under a #3 double meat French dip for myself and a French dip with sliced cheddar for my wife. When I got home they put the melted cheddar that is used for the bedder cheddar. She is picky and went back to get it corrected (30 mins round trip there and back) when she went in to get it corrected the kid working the front counter was so stoned he couldn’t understand what was wrong. The manager was rude and on something besides weed (more like meth) but corrected the food when she got home they throw the sandwich together and ripped it not cut it like it should be done. I would like a full refund on this meal and then regional manger to UA them all or get a crew that will do their job correctly. They also are making the aujus in the cups because I still had the powder mix in my cup and so did my wife. I included pictures.

1ST. AFRICAN NATIONAL & CO. INV. - GLOBAL (EMS).: IMPERIOSIS OMNI IMPETUS.;
1ST AFRICAN NATIONAL & CO. INV - GLOBAL (EMS). -
855 KALAMAZOO AVE SE
GRAND RAPIDS, MICHIGAN [protected]
[protected].
PSA CLIENT ESCALATION:
Cheyenne Lee Versluis.
20 Carlton Ave.
Zeeland, Michigan 49464.
[protected].
Attention: Regional Office for The State of Michigan.
Grand Rapids – 68th St 421 68th St SW Grand Rapids, MI [protected]
Arby's Corporate Office
114 Ward St., Salisbury, MD 21804
[protected]
Arby’s Headquarters Address: 1155 Perimeter Center West Atlanta, Georgia 30338 United States.
Arby’s Headquarters Email:
[protected] to reach Arby’s headquarters for feedback or inquiries. Call [protected]:00am-11:00pm CST).
EID: [protected].
Arby's
1230 Leonard St NE, Grand Rapids, MI 49505
ATTENTION: Store Manager.
07/06/2023 7:53:34.
Arby's
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1155 Perimeter Center West
Georgia, Atlanta 30338
United States
It has come to our attention that a matter of concern may transfer to the Regional Office of Arby’s for Michigan under Official Inquiry regarding infringement of the American’s With Disabilities Act.
Our Attaché would like to speak to the Regional manager IMMEDIATELY ABOUT THIS MATTER.
1ST. AFRICAN NATIONAL & CO. INV. - GLOBAL ( EMS).

7/1/2023. 2:00 p.m. I decided to try the chicken sandwich for the first time and was extremely disappointed. First the girl making it only had one glove on for some reason. The bun was all mashed up, there was very little to almost no lettuce on it, and the chicken was very small and greasy. Not crispy in any way, shape, or form. I will never make the mistake of ordering that sandwich again, I assure you! This was at the Blairs Ferry RD location in Cedar Rapids Iowa.