Arby's’s earns a 1.6-star rating from 416 reviews, showing that the majority of fast food aficionados are dissatisfied with dining experience.
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Mixed Experiences at Arby's of Grand Island
As someone who appreciates a good meal, I have had mixed experiences dining at Arby's of Grand Island. While some customers have praised the friendly service and tasty 2 for $6 chicken options, others have expressed disappointment with cold fries, inconsistent food quality, and missing items in their orders. It seems like the restaurant may have some room for improvement in ensuring consistent quality across all their offerings. Despite the varied feedback, I believe that every dining experience is unique, and it's worth giving Arby's of Grand Island a try to form your own opinion.
Manager (?) abusive behavior directed at the team
I drove through the Wichita, Benjamin Hills Arby's to grab dinner for the family last night. A man who appeared to me to be a manager took my order. I had to repeat it several times. As I approached the window a young woman l was there to take my payment. The man approached the young woman and caused her to move out of his way. He took my card. He left the window open. The man began berating the young woman as she stood in the place where the food is to be sacked up. I can literally hear the man verbally assaulting the work crew. The man then approached me, sitting in my car he appeared visibly upset. I made eye contact with the young woman. She looked as terrified as I was. I received a text from my son, asking me if I was okay because it taking so long. I told him that this man is losing it on the Arby's team and I don't have the food. But I felt really bad for this young woman. I didn't think she was safe. The car behind me was on the speaker asking for a fish sandwich. The man responded "we are out of fish". That car left the premises. So eventually he comes up and sees sacks of food. He yells at the young woman, why are these just sitting here? (The food was my order.) I wanted to ask him for the Lemonade that I had paid for but he was so angry I was afraid to ask as he was in a visible rage. I wish I had recorded the event. I had a hard time getting to sleep wondering if that young woman was okay from the public verbal assault she endured from that older man in her workplace. I won't go into what was in the sack as it really didn't matter to me at that point. This man should be reported and let go. He appeared to me to an abusive personality.
Recommendation: The Wichita Benjamin Hills Arby's is one of my family's favorite stops. If I didn't care, about it, I wouldn't take time out of my day to write this.
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Pros
- Diverse meat selection
- Unique curly fries
- Fast service model
- Market Fresh menu
- Nationwide locations
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Cons
- Limited menu variety compared to competitors
- Higher price point than other fast-food chains
- Perception of unhealthy menu options
- Fewer vegetarian/vegan-friendly choices
Arby's Complaints 414
Premium chicken sandwich
I ordered a Bacon Swish Chicken sandwich.
I unwrapped and it looked good.
I took four bites of lettuce, cheese and bacon and on the fifth bite finally bit into a small piece of chicken. By now I was not happy with my order.
The piece of chicken was a third of the size of the bun.
I paid for a premium sandwich but was provided a product that did not meet my expectations.
My wife had the new hamburger and liked it.
I guess chicken is a bit fowl at Arbie's.
If you are going to have it on your menu then it should be at least the size of the bun. I felt like I got ripped off.
Pat McLaughlin
Troy, Mo Arby location.
order ID AADD9MJEAEAW
10/11/24 12;19 pm
Desired outcome: Fix the problem.
Confidential Information Hidden: This section contains confidential information visible to verified Arby's representatives only. If you are affiliated with Arby's, please claim your business to access these details.
Contact Arby’s customer service directly, providing the order details and receipt information. Request a refund or replacement, explaining the sandwich didn’t meet expectations. For faster resolution, you can also provide feedback through their online portal or app.
Order on-line and pick-up
Good afternoon, Today, August 30, 2024, at 1:00 PM, I arrived at my local Arby to pick up my order in the drive-through. I was asked to pull over to the side, and someone would bring it right out. Order # [protected], Location Ithaca — Elmira Rd, 328 Elmira Rd, Ithaca, NY 14850. After about 20 minutes of waiting for my meal to be brought out, I entered...
Read full review of Arby'sStore cleanliness
My wife and I eat at Arbt's every Sunday. The food and service are great. The staff are friendly and helpful. MY complaint is that the store is unclean, The floors are always sticky and the tables aren't cleaned off. I have talked to the management about this issue with little response, If it doesn't improve I will go back to Burger King or other local restaurant.
Read full review of Arby's and 1 commentIs Arby's Legit?
Arby's earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Arby's. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Arby's has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Arbys.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Arbys.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Arbys.com you are considering visiting, which is associated with Arby's, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
The domain associated with Arby's is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.
Arby's website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Arbys.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Arby's has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 414 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Arby's. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Sandwiches are lacking in meat
Earlier this week, I went to It Arbys and only wanted a beef and cheddar sandwich. I could only afford the sandwich because it was $6.95. I took it home to eat took the first bite and thought that maybe I got so much bread because maybe the meat shifted. I took another bite and barely got any meat whatsoever. I am including a picture. This is the most abhorrent disgusting excuse for a sandwich. I will never eat it Arby’s ever again, and I will make sure everyone I know does the same
Claimed loss: $6.95
Desired outcome: I want you to put a proper amount of meat on the sandwich
Confidential Information Hidden: This section contains confidential information visible to verified Arby's representatives only. If you are affiliated with Arby's, please claim your business to access these details.
Contact Arby's customer service to report your experience and share the picture of the sandwich. Request a refund or a replacement for the unsatisfactory meal. For future visits, consider checking your order before leaving the restaurant to ensure it meets your expectations. If you continue to have issues, it might be worth trying a different location or exploring other dining options.
Not being able to use coupons out of the Sunday paper for this particular arbys
Why would arbys not accept their own coupons? we wasted our time and money on gas and traveling for being turned down. Not happy about this at all now a days everything is overly priced and getting smaller and cheaply made. I am on a fixed budget again very disappointed in arbys in bel air md on bel air south parkway what is this world coming to you want our money but dont want to help out the only thing the cashier said is we have a 2- $6 deal no thank you I wanted to use the coupons to get a nice meal for 2 I would like a response and apology for this
Desired outcome: WE LIKE A RESPONSE AND MAYBE FREE COUPONS FOR ARBYS FOOD SINCE WE COULDN'T USE THE COUPONS FROM THE PAPER AND WE WILL HAVE TO GO TO AN ARBYS THAT IS CARING AND ACCEPTS COUPONS
Confidential Information Hidden: This section contains confidential information visible to verified Arby's representatives only. If you are affiliated with Arby's, please claim your business to access these details.
Order wrong
Went through the Bixby Arbys drive through. Ordered a Turkey Reuben and chicken sandwich, I get home and opened the bag and did not have a Turkey Reuben, I had a Turkey gyro loaded with mayonnaise (I hate Mayo). I tried to scrape it off but it was saturated. The pita bread must have been microwaved because it was so chewy I couldn’t even bite through it. The same for my husbands chicken sandwich, the bun had to be thrown away (hint; you can’t microwave bread, it turns dry and chewy. Waste of $10
Claimed loss: $10 in food items
Desired outcome: Reimburse
Confidential Information Hidden: This section contains confidential information visible to verified Arby's representatives only. If you are affiliated with Arby's, please claim your business to access these details.
Attendant
I was just at Arby's in Allen TX, Store # 7008.. I took a stack of money out of my center console (Approx $87.00) to pay for my food. I took a $20 off the bottom of the stack then too 0.35 in change. I mistaken handed the attendant the stack of $67. When I noticed my mistake and confronted the attendant, he denied what I had done. He apparently pocket $47 and gave me change for a $20.
Read full review of Arby'sFood bacon sandwich
I am complaining about your bacon sandwich ad on tv. it was nothing like the one on tv. 3 little thin slices with turkey. you can barely see the thin slice cut in 3 pieces. You had it in Victoria Texas years ago delicious bacon hanging out of sandwich. the sandwich was a big disappointment. Arby's 8893 DT377 March 5,2024 5:32:22 pm John Richard Hill. 2608 Odem St Victoria tx [protected]
Read full review of Arby'sBig cheesy bacon burger
I went to Arby's today (11/22/23) at 1:07 to try this new burger. I asked to have the lettuce and tomato on the side, as well as no burger sauce and to add mayonnaise. They did not add the burger sauce which I appreciated, and I did not know that I would have to add my own mayonnaise (this was okay because I went home and could add it) and I had to also ask...
Read full review of Arby's and 1 commentMy meal
Went to Arbys on 2044 Rosa L Parks Nashville TN 37228. I ordered one Bnc Classic meal for 10.70. Time of the order was 12:28. my food was cold the curly was old like they was put back in the fryer to warm them up. I took a picture of my sandwich. my food was so bad I throw it away. I don't think the staff would eat or want their food to look like thi...
Read full review of Arby'sPoor service bad attitude cold food
My family had a big dinner so we decided upon our local Arby's. We eat there quite often. With new staff its been rough getting quality services. We ordered about $58.25 in food. The service was awful the young lady had a very bad attitude and when we asked for a receipt and to make a formal complaint the other lady barely said anything threw our food on...
Read full review of Arby'sService
We ordered 3 of the 2for $7. Roast beef, 1 large crinkle fries and 1 order of macaroni bites. We got 1 BnC classic, 1 large crinkle fries, 1 macaroni bites 4pc. The total was $13.72 tax included. We waited 10 to 15 minutes only to receive a wrong order. The manager did credit back my card after I complained. The attendant appeared to not care and she moved slower than a turtle. The manager claimed they had many customers but that did not appear to be true. This is the worst service I have ever received at an Arby’s.
Desired outcome: A stern reprimand to the attendant, Shana,so says my receipt is her name and the manager, name unknown. Perhaps dismissal is in order. They are either incompetent or something else is going on there.
Service that's been provided by one of your staff member, order taker arg - 01857-tn-nashville
6:51:55 10/14/23 I stopped to purchase a Philly steak sandwich at this location but as always i encountered the same rude order taker. Her attitude is so bad that I've been known to pull off as soon as i hear her voice. The name on the receipt doesn't mean she was the order taker. The name on the the receipt is Shannon. Description of the individual: tall, heavy set African American. Thank you
Read full review of Arby'sService and product
My Husband went into the store Sunday 10-15-23 around 7:30pm. He stood at the counter for a few minutes unnoticed because the employees were nowhere in sight. When he was finally notices he complained and then the "person in charge" a young female came to the counter with an attitude. Because there was NO manager on duty. When they finally started to take...
Read full review of Arby'sEmployee attitude
We go to Argue every Sunday after church and have always had a pleasant experience. We enjoy ringing the bell to express our happiness for our great service. Yesterday October 9, 2023 we went there about 12:30 and we had a bad experience. Our favorite person who works there has special needs. She works very hard. One employer yelled at her and said if she...
Read full review of Arby'sAlisha may
The GM at Dexter is very very rude to the customer and to the employees. She takes to them like they r dumb. She also goes to the bathroom just to talk on her phone. When they are not busy she is just sating around on her phone talking to her boyfriend she also is texting him while she is in the DT . She also goes to her car and gets high while she is clock in.
Desired outcome: She should not be working there. She should not be aGM fo sure
This customer is just as dumb. Where did she go to school?
No senior citizen discount.
At 2:22:59 PM on 9/29/2023 I ordered two Greek gyros at the drive through and asked for a Senior Discount. I was told Senior Discounts cannot be given at the drive through window, I would have to come inside. I had received a Senior Discount at the drive through window several times before so I do not understand this new rule. To the cash register, there should be no difference between drive-thru or counter. You may reach me at [protected]@hotmail.com or text me at [protected] at your convenience. BTW, your specials you send me via email never work at this branch either. This is the Arby's at 05776 Vicksburg, MS at 700 Ceres Blvd., Vicksburg, MS [protected]). Normally their food is good so I have no complaint about that.
Desired outcome: Direct Arby's personnel at the Ceres location to give Senior Discounts at the counter and at the drive through. They should honor email specials, also.
I ordered my order on line with the 1, 2, 3 dollar menu
I ordered my order from the menu , I ordered 5 Army sandwich which was $10.00, 2 dip sandwich which was $6,00, 3 fries which was $3, and 2 mocha shakes, which was $4, I paid for it on my credit card when at home placing the order. I go to the Palmetto Florida Arby and a black girl with red hair waited on me and she said the order was not in. She told me to sit down and wait for the order to come in. I kept waiting and finally she said it still has not come in. I told he to just let me order it again and she rings it up to over $50, I said it should be $24.61, she said she does not have the prices that I used. She was so rude , refused to help me. I just walked out and she did not care. I like Arby's but, as a customer, I should not be treated like that.
Deborah Gionet-Herrera, [protected]@yahoo.com, [protected]
2409 51 St. Ct. East
Palmetto, FL 34221
Clemson SC Hwy 93
I was at Clemson SC Arby’s on Hwy 93 Today ordered my food boneless wings meal and 2 Roast Beef Sandwiches they told It would take about 15 for Roast Beef To be done I said was fine so lady at window ask me to pull around and park so waited after about 15 minutes Guy came out and said it would be another 15 minutes wait …. Told him at that time the person...
Read full review of Arby'sBad management bad corporation
Hello, my name is David Cree. I'm a formal employee of Arby's and I seen Maggie another employee Michelle stealing money from the register putting it in their purse and I'm not going to work for company that has bad management or bad corporation So I'm going to go ahead and quit and if you have any other suggestions as making me a shift leader manager I'll...
Read full review of Arby'sAbout Arby's
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Overview of Arby's complaint handling
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Arby's Contacts
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Arby's phone numbers+1 (800) 599-2729+1 (800) 599-2729Click up if you have successfully reached Arby's by calling +1 (800) 599-2729 phone number 0 0 users reported that they have successfully reached Arby's by calling +1 (800) 599-2729 phone number Click down if you have unsuccessfully reached Arby's by calling +1 (800) 599-2729 phone number 0 0 users reported that they have UNsuccessfully reached Arby's by calling +1 (800) 599-2729 phone numberGuest Support+1 (800) 984-8289+1 (800) 984-8289Click up if you have successfully reached Arby's by calling +1 (800) 984-8289 phone number 0 0 users reported that they have successfully reached Arby's by calling +1 (800) 984-8289 phone number Click down if you have unsuccessfully reached Arby's by calling +1 (800) 984-8289 phone number 0 0 users reported that they have UNsuccessfully reached Arby's by calling +1 (800) 984-8289 phone numberExperience Feedback
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Arby's emailscustomerservice@arbys.com100%Confidence score: 100%Support
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Arby's address1155 Perimeter Center West, Atlanta, Georgia, 30338, United States
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Arby's social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 15, 2024
Most discussed Arby's complaints
poor customer service!Recent comments about Arby's company
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