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Wendy’s Reviews 1762

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5:54 pm EDT
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Wendy’s - Horrible customer service from the manager on down to cashier.

Went to Wendy's in Abilene, tx Southwest drive, Horrible customer service and unsanitary as can be. Went in about 2:15 pm on 9/21/2024. waited for order for over 20 or 25 minutes, Our order cost was about $30.00 which consisted of 2 baconator fries with extra cheese sauce a 20 pc garlic parmasean with 4 blue cheese, 1 10pc spicey garlic pamasean with 2 blue...

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11:43 am EDT
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Wendy’s Very disappointed (not getting one star)

We literally live right around the corner from Wendy's of: 8342 Princeton Glendale Rd. We live just this side of Smith Road. Our fries for both the kids meal and my Dave's Single order were ~cold~ and inedible... we threw both fries away.

The chicken nuggets were okay for temp as was my Single burger. Isn't there suppose to be a toy in the kids meal? So, I literally paid $15.88 for a single burger and a 4pc chicken nuggets. I wasn't going to remark about the Rootbeer but... it had no flavor!

Recommendation: Check Your Orders At The Window BEFORE You Pull Off

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2:19 pm EDT
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Wendy’s Disrespectful and unsanitary service

Went to the location in forestville md the employee l suspect is the manager or assistant manager was very hostile and rude not just me but other customers to describe this guy Afro American with dreads working register and filling orders with no gloves on first of all I asked for sauce he was rude and disrespectful when asked for 2 sauce he said he would charge additional.25 for it l could only get one his attitude was unprofessional from start.I was going to walk out from the start when I observed him being rude to another customer.I spend a lot of money at Wendy’s and except professional courteous service and most importantly sanitary conditions.This person needs to be retraining how to treat the customers.

Recommendation: Don’t except disrespect and unsanitary behavior from the employees

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  1. Pros
    1. Fresh, never frozen beef
    2. Wide variety of menu options
    3. Efficient mobile ordering system
    4. Commitment to sustainability
    5. Innovative, limited-time offers
  1. Cons
    1. Limited global presence compared to rivals
    2. Menu lacks diverse healthy options
    3. Higher pricing than fast-food competitors
    4. Perception of slower service times
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1:19 pm EDT
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Wendy’s Tasty breakfast croissant, not a good value.

I've always enjoyed Wendy's food, and it's been awhile since our last visit. Today, 3/19/24, we decided to have a breakfast treat at our local Wendy's. We chose two Sausage, Egg, & Swiss Croissants. While the sandwich was tasty, and the service good, I was still disappointed at the small sandwich offered for $5.79 each. It could not have been larger than 3-1/2 inches square & 1 inch thick. Total cost for both sandwiches, plus tax came to $12.64. It's just not a good value & I would not do it again, and would not also recommend anyone else to try it. I won't be going back to Wendy's considering their regular prices.

Recommendation: Breakfast croissants are not a good value for the price.

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7:40 pm EST
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Wendy’s OVERPRICED abysmal quality, cheap ingredients -used to be my favorite but no more

I'm 53 and absolutely loved Wendy's. My parents would treat us every weekend and I enjoyed about ever item on the menu until my 2012 when they went "chipotle" flavor and changed their chili salad. That was the last time I or any of my family ordered a chilli salad.

Then quality went down hill. When we traveled across the country we would seek out Wendy's but again and again... and again we were infuriated by horrible food. HORRIBLE to the point I threw away entire meals.

No they changed the frosty recipe. Literally the only item that my entire family would still consider ordering has changed to a watery goop.

I give up wendy's. Tell K-mart we said hi

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2:26 pm EST
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Wendy’s Wonderful

I was highly impressed by the customer service giving by the cashier name samanrha. I hope that’s her name as it is said on my receipt , Samantha was very kind I asked for my food fresh and right away before I paid she dropped the nuggets and fries for me ! I’ve seen the way she’d talked to her coworkers as well she is extremely sweet I hope we all get to meet someone like her or have someone like her behind the counter everyday ! I will becoming inside more often because when I usually order in drive-through at night, the other skin with braids, it’s extremely rude to even shut the window and lock it on me.

Recommendation: Only order in drive-through morning or afternoon always order inside when Samantha‘s working

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Update by June Cathie

I meant darkskin *

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Wendy’s Disappointing Chicken Strips and Fries at Wendy's: A Review

Every time I visit a Wendy's restaurant, I always end up ordering their chicken strips. Unfortunately, they haven't discontinued them yet, and I really wish they would. As you can see in the picture, the chicken fingers are covered in breading that looks hard and unappetizing. Every time I order them, I end up with breading that looks okay at first glance, but when I try to bite into it, I have to use a lot of force to chew it. The taste is usually normal, but the breading being that hard is a sign that something isn't right.

I used to order fries from Wendy's as well, but I don't anymore. They're usually hard and taste stale, so I don't even bother taking a picture of them. I'm not looking forward to ordering from Wendy's again because of this.

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Wendy’s Disappointing Experience with Wendy's App: Mobile Ordering and Free Promotions Frustrations

I recently tried using the Wendy's app and was disappointed with my experience. While it does offer the option to add money to the app, I'm not sure why anyone would want to do that. When I tried to use the app to place a mobile order, I was unable to do so and had to go inside the restaurant. Unfortunately, even then, I was unable to redeem any of the free promotions that were listed on the app. Despite speaking with employees, I was unable to resolve the issue and was left feeling frustrated.

To make matters worse, the customer service team was unresponsive to my complaints. It's clear that they are aware of the issues with the app, but they don't seem to be doing anything to address them. It's a shame because I really enjoy Wendy's food, but the app is just not worth the hassle.

Overall, I would not recommend using the Wendy's app. It's simply not worth the time and effort when there are other fast food chains that offer better mobile ordering experiences. I'll be sticking with McDonald's, Burger King, and Dairy Queen from now on.

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Wendy’s Disappointing Experience at Wendy's: Long Wait, Incorrect Order, and Workers on Phones

I had a not-so-great experience at Wendy's the other day. I had to wait for a long time, about 30 minutes, just to place my order. And when I finally got my food, it wasn't what I had asked for. This seems to happen to me every time I go to Wendy's, and it's really frustrating. I think they need to figure out a better way to handle orders, especially when they're really busy.

While I was waiting, I noticed that a lot of the workers were on their phones instead of working. That's not a good look, and it made me feel like they weren't taking their jobs seriously. I think they need to have a better team in place to make sure that everyone is doing their job and not slacking off.

The one bright spot in my experience was the young lady who took my order. She was really good at listening and making sure that my receipt was correct. Unfortunately, the food wasn't prepared correctly, and I think that sometimes the person who takes the order gets blamed for that. It's not fair, and I think that the rest of the team should take responsibility for their mistakes.

Overall, I would give the lady who took my order five stars, but the rest of the team gets zero. I'm sorry to say that, but I think that they need to step up their game if they want to keep customers coming back.

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Wendy’s Disappointed with Wendy's: Price Increases, Smaller Portions, and Poor Service

I have been a loyal customer of Wendy's for many years, although I don't go there as often as I used to. Overall, I have always enjoyed the food and the service. However, in recent years, I have noticed some changes that have left me feeling disappointed.

First of all, the prices have gone up significantly. It seems like every time I go to Wendy's, the prices are higher than they were before. This is especially frustrating because the portion sizes seem to be getting smaller. For example, the cups for drinks and Frosties are now smaller than they used to be. What used to be a large cup is now a medium, and what used to be a medium is now a small. It feels like a sneaky way to charge more for less.

I don't understand why Wendy's would make these changes. It seems like a bad business decision to me. Customers are going to notice when the prices go up and the portions get smaller. It's insulting to our intelligence to think that we wouldn't notice. I feel like Wendy's is taking advantage of its customers, and that's not a good way to build loyalty.

Another issue I have noticed is that the service at Wendy's is not as good as it used to be. I don't know if this is related to the price increases or the portion size changes, but it seems like the employees are not as friendly or attentive as they used to be. I have had several experiences where my order was incorrect or I had to wait a long time for my food. It's disappointing because I used to enjoy going to Wendy's, but now it feels like a chore.

Overall, I am sad to say that I don't go to Wendy's as often as I used to. The price increases and portion size changes have left a bad taste in my mouth, and the service is not what it used to be. I hope that Wendy's will take these issues seriously and make some changes to win back its loyal customers.

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Wendy’s Disappointing Experience at Wendy's in Temple, TX: Broken Hand Dryer, Unprofessional Staff, and Dirty Tables

I recently visited Wendy's in Temple, TX and was surprised to find out that the inside was open. However, my experience was not a good one. The hand dryer in the bathroom was broken and the employees were wearing regular clothes. The kid who took my order didn't smile at me even once and just threw my order on the counter when it was ready. Another guy who ordered tea went for three refills and the kid used the customer's cup and scooped ice in the used cup without using an ice scoop. The carpet smelled like mildew and the tables looked like they hadn't been cleaned in a while.

I usually don't give bad reviews, but this was terrible. The staff in the back were talking loudly and cutting each other down. One person even grabbed a fry and put it in her mouth. I won't be going back to this Wendy's and unfortunately, I can't provide proof of purchase because I didn't receive a receipt.

Overall, my experience at Wendy's in Temple, TX was disappointing. The lack of cleanliness and professionalism from the employees was unacceptable. I hope they can improve their service and cleanliness in the future.

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Wendy’s Poor Customer Service at Wendy's Location on 1464 Rd: A Disappointing Experience

I recently visited the Wendy's location on 1464 Rd and had a less than pleasant experience with one of the staff members. When I kindly asked for my change to be in singles, the staff member gave me a look and rudely stated "you get what I give you". This kind of behavior is completely unacceptable and unprofessional.

Unfortunately, this is not the first time I have had issues with the attitude of the staff and manager at this location. I have made several complaints to upper management, but it seems that no action is being taken to address the problem. It is extremely disappointing to see such a lack of customer service skills in a business that relies heavily on customer satisfaction.

It is important for staff members to understand that their behavior can greatly impact the reputation of the business they work for. As a customer, I expect to be treated with respect and kindness, and it is clear that this is not a priority at this particular Wendy's location.

I do not have a photo or receipt as proof of my experience, as receipts are only provided upon request and I simply wanted to leave the establishment. I did, however, use a coupon code, either 85 or 81, which was honored by the staff member despite their rude behavior.

Overall, I am extremely disappointed in the customer service at this Wendy's location and hope that the management takes action to address the issue. It is important for businesses to prioritize customer satisfaction and ensure that their staff members are properly trained in customer service skills.

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Wendy’s Delicious and Satisfying: A Review of Wendy's Restaurant

One afternoon, I was feeling quite famished and decided to try something new for a change. That's when I walked into a Wendy's restaurant and was immediately struck by its modern and sleek design. I walked up to the register and was greeted by a friendly and courteous young man who was more than happy to help me with my order.

After taking a quick glance at the menu, I decided to go for something called the "Dave's double" with a side of fries and a soft drink. The young man pointed me towards the soda machine in the back, and I was amazed by the sheer variety of drinks available. I eventually settled on a diet coke and made my way to a cozy booth to enjoy my meal.

To my surprise, my food was ready in just five minutes! I grabbed my tray and sat down to take a closer look at my burger. It looked absolutely delicious, and I couldn't wait to dig in. And boy, was I not disappointed! The burger was hands down the best I've ever had, and the fries were crispy and perfectly salted.

After finishing my meal, I decided to take a quick trip to the bathroom. I was pleasantly surprised to find that it was spotlessly clean and well-maintained. I went into the stall and was relieved to find that the food didn't give me any digestive issues.

Overall, I was extremely pleased with my experience at Wendy's and have since become a regular customer. I highly recommend this restaurant to anyone looking for a delicious and satisfying meal. 5/5 stars!

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Wendy’s Unprofessional Attitude and Excuses: My Disappointing Experience at Wendy's

So, my husband and I decided to grab some grub from Wendy's. He ordered my meal with no cheese, but when we got home, we found out that they added cheese to it. I was pretty upset, so I called the restaurant to let them know what happened. The lady on the phone told me that they entered the order exactly as my husband ordered it, but that they were training a new guy who "must not be able to read". I couldn't believe it! I told her that we didn't appreciate having to make two trips and asked for them to replace just the one sandwich and refund it since we had to make two trips.

But then, she told me that I had a "tone" in my voice! Can you believe that? I mean, I was upset, but I wasn't rude or anything. Anyway, she gave me a choice between a new sandwich or a refund for the sandwich. I asked for the corporate number, and that's when she said that when my husband got there, she would replace the food and give us our money back.

When we got back to the restaurant, they did replace the entire order (even though I only asked for the one sandwich) and stapled five one dollar bills to the receipt and handed it to my husband. I mean, seriously? That's so unprofessional! All the excuses and attitude tells me that Wendy's needs to retrain this manager. We used to eat there weekly, but after this experience, we won't be going back.

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Wendy’s Disappointing Experience at Wendy's: Discrimination and Bullying Towards Employee with Seizures

I recently had an experience at Wendy's that left me feeling very disappointed. I have seizures and unfortunately, the high levels of discrimination I faced while working there forced me to quit. Despite my condition, the management team never once made any accommodations for me and I was constantly bullied on the job for every little mistake I made. It was a very difficult and emotionally unsafe environment to work in.

To make matters worse, one of the managers told me that there were multiple complaints about me having seizures. This was very hurtful and made me feel like I was being singled out because of my disability. Additionally, my managers made up lies about me to try and get me fired. They claimed that I would leave early without telling them and that I would take constant bathroom breaks without asking. These accusations were completely false and I had never done anything like that.

Despite my efforts to communicate with my managers and ask for their understanding, they continued to lie about me and make my work environment even more difficult. I even went out of my way to ask my managers if it was okay for me to leave early every time I had a seizure, but they still lied to my general manager about it. It was very frustrating and made me feel like I was not being heard or respected.

Even after I brought in a second doctor's note stating that I was safe to work at the establishment, my general manager still told me that my leaving early due to seizures "wasn't going to cut it." This was very discouraging and made me feel like my disability was not being taken seriously.

Overall, my experience at Wendy's was very disappointing. The management team did not make any accommodations for my disability and instead chose to bully me and make up lies about me. It was a very emotionally unsafe environment to work in and I would not recommend this establishment to anyone who has a disability.

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Wendy’s Terrible Customer Service and Closed Dining Room: My Disappointing Experience with Wendy's Breakfast

Wendy's breakfast customer service is just terrible! I went to Wendy's this morning to grab a breakfast burrito, but the person waiting on me said, "We don't have the breakfast burrito." I was like, "What? It says online that you have it!" But the person waiting on me said, "It needs to be updated." Every time I try to have breakfast at Wendy's, it's always a bad experience! And to make matters worse, the dining room is always closed, even though there's never anyone there. It doesn't make sense! Meanwhile, McDonald's down the street always has its doors open and gets lots of business. You'd think Wendy's would step up their breakfast game, but they're not doing anything to improve the experience. It's like they don't even care! The message they're sending is, "Yeah, we have breakfast, but we don't really want to serve it. So just go away and don't come back." Well, I'm taking their advice and saying goodbye to Wendy's. I'm done with their breakfast and meat for good!

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Wendy’s Complaints 1746

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12:00 am EDT
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Here lost id picture wallet in Wendy's at 10235 University City Blvd Charlotte n.c and there was good that my mom was supposed to get here food back off transaction on debit card that she purchase early that day and also on left id inside store and also the Dave's 1 purchase meal was cold and I need a new meal off of menu same number 2 large to be replaced...

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7:08 pm EDT
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Wendy’s out of product

On Tuesday's the Paw Paw, Mi Wendy's offer buy 1 get 1 chili. For the last three weeks (10/8, 10/15 and 10/22) they have been out. The times were 2:30 and the excuse was morning shift didn't put any on. The next time 4:30 the excuse was we won't have any for an hour and half. The last was at 5:00 and the excuse was we're out, it goes fast. This is poor management. If a certain product is being offered they should not run out. The other complaint I have for this Wendy's is you come in the door, employee's look at you and don't recognize you. They go by, look and continue with what ever they're doing. We have walked out because staff wouldn't at least say " We'll be right with you". Nope they just look at you.

Claimed loss: None

Desired outcome: Have the current manager aware how this looks to out of towners and local customers. If they're going to continue to run out, don't offer it.

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11:18 am EDT
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Good morning, I was not provided a receipt for my order; I went through the drive through and was not handed a receipt. I pulled up to get pay and get my food I paid got my drink and was told to park since my food was not ready. I parked waited for my food and the guy handed me my bag and I thought there would be a receipt on the bag but there wa...

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Is Wendy’s Legit?

Wendy’s earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Wendy’s to be a trustworthy company. Although there's a 6% resolution rate for customer complaints, which deserves attention, Wendy’s is known for their high standards and safety. If you're thinking about dealing with Wendy’s, it's wise to check how they handle complaints.

We found clear and detailed contact information for Wendy’s. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Wendy’s has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Wendys.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Wendys.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Wendy’s as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Wendy’s and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Wendy’s has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 1746 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Wendy’s protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Wendy’s. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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7:50 am EDT

Wendy’s Disgusting food and wait

I visited Wendy’s located at 1260 16th St NE, Hickory, NC 28601 Tuesday morning 10/01/2024 at 7:08AM. The employee asked me if I would mind waiting 9 minutes on the food to be ready. I told her I do not mind. I ordered two biscuits and two potato wedges. I paid for my food at 7:10AM MY FOOD WAS NOT GIVEN TO ME UNTIL 7:28AM! I did not receive a receipt with my order! I looked on my bank statement to make sure the time I gave was correct and it was. So I ate two wedges out of the bag and they was cold! The food was for my boyfriend so I took him the food to his job literally 4 minutes away and the bread was so disgusting it had a freezer taste to it and the sausage made him sick! Not sure if Wendy’s lost power during hurricane Helene but the food tasted thawed out then refrozen. It made my boyfriend sick! I will never eat at this place again!

Claimed loss: Less than $6 Please refund my money. My name is Viola Carey(<span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>

Desired outcome: I would like a refund & to know why it takes almost 20 min for an order! The food should not make you sick! My phone number is: (828) 578-3494Viola Carey

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6:11 pm EDT
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Wendy’s Drive through Window service

When using the drive up window service at the Wendy's on Rt.211 in Middletown, NY 10940, at 5:30 pm today 8/17/24 I asked to server for nugget sauce that should have been included in the Biggie meals I ordered. She handed me one, I asked for another, as I bought two meals and she told me that i had to pay .38 for them.
Having missing items when getting food at the drive up is pretty common and I would not take the time to write this over missing dipping sauce, other then the attitude this server had.
I ordered a meal, there was something missing, she attempted to correct it, but became rude and asked me to pay if i wanted the second one, that again, should have already been provided in the meal.
When hiring young people to work in your establishment, they should be trained to speak courteously and to not treat your customers like they are random people on one of their social media sites. at the very least she should be taught to present with a pleasant attitude while at work.

Desired outcome: The server should be made aware of this complaint and trained to represent your business in a friendly professional manner.

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3:34 pm EDT
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I went to Wendy's on 8/6/24 and was rudely treated laughed at and when asked for managers they started talking in Spanish and laughing. Finally someone can over and identified himself as a manager his name is Oscar H. and he gave me a wrong phone number to his supervisor and the wrong receipt. The girls who were laughing and talking in Spanish were Jannet...

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3:19 pm EDT
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Wendy’s Customer service

Visited Wendy's store #5 I was Garden City, Kansas. This location is notorious for the rude customer service provided by one of the managers or front register persin, Melissa Fine. Have had several bad experiences and my kids no longer like to go for frosties because she is blatantly rude, will throw sauces across the counter if I need ranch and continuously wipes her nose before putting her hands into the bags of food. Lobby is always disgusting, floors sticky and muck on all tabletops. Customer service is unacceptable, unwelcoming, plain rude and lobby always completely unsanitary. Everyone in my town complains about her and it is unacceptable.

Desired outcome: Please move this rude woman to the back if nothing will be done about her attitude, customers do not deserve the way she treats everyone.

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1:51 pm EDT
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We recently visited the Wendy’s at 10004 S Main St in Archdale NC. We typically stop there on the way home from visiting family as it is our halfway point and some what of a tradition me and my husband have made. When we arrived at the Wendy’s they were not what most would consider busy as there was one family sitting in the dining area and the drive thru...

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4:23 pm EDT
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Wendy’s Drive thru service

Wendy's on SE14th street in front of Walmart.

9 minutes from the time I ordered until I got to the window

I said 9 minutes wss not fast food...the woman at the window told me not to f#####g complain at the window I could get a f#####g refund. I have never been treated so poorly at any restaurant! Unacceptable! Will never go back or recommend to anyone!

Desired outcome: The employee that cussed and was rude should be fired!

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4:43 pm EDT
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Ordered Wendy’s apple pecan salad and they did not add blue cheese manager said they never add blue cheese because it’s moldy they don’t tell you this before you order and won’t refund they are cheating customers the law requires you to inform customers about what is really in their food and this manager clearly doesn’t know that worried other food at this Wendy’s in Royston ga might not have the right ingredients either

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10:18 am EDT
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Wendy’s All products

Disdain for Wendy's connection to supporting Donald J Trump via Mr. Nelson Peltz and the potential campaign donations your Corporation as well as any affiliates, are making is a complete lack of integrity, honesty, professionalism and patriotism! Donald J Trump is not fit to be President and any support to his campaign is an insult to The Constitution and our American Democracy. Me and my family will never spend another penny at Wendy's. Wendy's and Mr. Peltz have made a HUGE mistake. Respectfully submitted — W. Craig Chason

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8:10 pm EDT
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Went to the Wendy's in German Village (High Street). You had 6 people working there and the service was terrible. I ordered 2 meals and waited for 15 minutes for it to come. When we got to our place (2 blocks away), the sandwich and fries were cold. My son didn't even eat his sandwich. With all the workers there, there were no napkins and the guy had to go in the back to get them. I was already frustrated so left without them.

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12:39 am EDT

Wendy’s $1 hamburger

After watching ad on tv we decided to order 2 of the$1 march madness burger. I was told by a nastier boss that I could not have the order as it is only for customers that have the app and are regular customers. I could put the ap on my phone but as I wasn't a regular customer I still was denied. All I wanted to do was try the advertised $1 hamburger.. So I went back to our standby. Burger king where I always have good service and delicense food.

Sorry we did not get to try wendys so I dont know if it was good or not but after being rebuffed by the manager we wont be back..

Claimed loss: Missed the $1 hamburger

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11:13 pm EDT
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On 03/18/24 at approximately 9:00pm at the Wendy's Drive Thru for their Kensington Park location at 2200 SR 434 Longwood, Florida 32750. I ordered a taco salad and drove home to discover that there was NO sour cream and NO tortilla chips in my bags, I was also NOT given or offered a receipt ! This is NOT the only time this drive thru location has cheated me...

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4:27 pm EDT
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Today (3/16/24) at approximately 2 PM, I placed an order on the Mobile App. I was only 10 minutes away from the restaurant, so figured that it would be ready by the time I got there. When I arrived, the drive-thru line was seriously out to the street. I sat in line for at least 20-25 minutes, and saw 4 cars leave in front of me. The reason? The line wasn't...

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6:23 pm EST
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When i arrived at your 2024 east camelback road store (near best buys) there was nobody to take my order. As i waited several minutes i watched the female hispanic manager (?) pick her nose with her fingers and blow her nose on her shirt. Sooo very gross and unsanitary...I had to leave and do not know if i will ever go back. [protected] date march 2nd at 3:50pm

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12:27 pm EST

Wendy’s surge pricing

I will no longer be dining at Wendys. I think it is terrible you want to do surge pricing. Things are tough enough for consumers and now you want to do this. I have deleted my Wendy's app on my phone and will not eat there anymore. Many of my friends are doing the same. Your greed is a terrible thing. I hope the other fast foods realize this is an EPIC FAIL with surge pricing and will not follow suit.

Desired outcome: Surge pricing will not happen

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10:43 am EST

Wendy’s English muffin sandwich

We ordered breakfast and it was the most nasty sandwich I have ever had. The english muffin was soggy with dripping oil butter stuff... Its hard to get an english muffin soggy just sayin. This is the thrid time in two weeks that we have had an issue with this location... Small town few options... Manger was no help at all said she was at bank when happened... No I am sorry let me do this or that... No real customer service. I work hard for my money and when I buy something just return the favor and give me what I paid for that simple.

Desired outcome: good customer service and empathy.....

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12:33 pm EST
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I was at the Wendy’s Restaurant at 1661 Hyland Boulevard, Staten Island, NY (Store #1036) on Saturday, 12/23/2023 at 12:54 PM. I purchased my meal and was given a cup to draw my own drink from a choice of 2 machines. The first machine I attempted to use spit out the syrup instead of the syrup/seltzer mix. I then proceeded to use the second machine, which...

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8:32 pm EST
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Wendy’s Customer service

I went into Wendy's 512 Main St Buffalo, NY today 2/8/24 around 2:30 when I left my doctor's office. I was not feeling well but needed something to settle my stomach. I ordered chili and fries. He went to get the fries and chili. I asked him if the fries where hot. He said he did not know. I said I am only asking because if they are not hot I am only going to return it. He said return it then, I don't care. That is when I politely canceled my order. First of all he should not be touching the register/handling money then touching my food and he also should have offered to drop some fresh fries. Wendy's used to advertise that the fries would definitely be hot when ordered. I don't think he got the memo.

Desired outcome: The employee be spoken to.

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About Wendy’s

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Wendy's is a fast-food chain that has been serving up delicious burgers, fries, and frosties since 1969. With over 6,700 locations worldwide, Wendy's has become a household name in the fast-food industry. The company's commitment to quality ingredients and fresh, never frozen beef has set it apart from its competitors.

One of Wendy's most popular menu items is the Baconator, a double cheeseburger topped with six strips of bacon. This mouth-watering burger has become a fan favorite, and it's easy to see why. The combination of juicy beef, crispy bacon, and melted cheese is simply irresistible.

In addition to its burgers, Wendy's also offers a variety of other menu items, including chicken sandwiches, salads, and sides like chili and baked potatoes. And let's not forget about the famous Frosty, a creamy, chocolatey treat that has been a staple at Wendy's since the beginning.

But Wendy's is more than just a fast-food chain. The company is committed to giving back to the community through its Wendy's Wonderful Kids program, which helps find permanent homes for children in foster care. Wendy's also supports various charitable organizations, including the Dave Thomas Foundation for Adoption and the National Adoption Day Coalition.

Overall, Wendy's is a beloved fast-food chain that has stood the test of time. With its commitment to quality ingredients, delicious menu items, and charitable efforts, it's no wonder why Wendy's has become a household name.
How to file a complaint about Wendy’s?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize your main issue with Wendy's. Make it specific and clear, such as "Incorrect Order at Wendy's Downtown Location" or "Poor Customer Service at Wendy's on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as:

  • The specific location and time of your visit to Wendy's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or incorrect billing.
  • Describe the order or service you received and how it did not meet expectations.
  • Include any interactions with Wendy's staff and their response to your issue.
  • Detail any steps you took to resolve the issue with Wendy's, including any communication with management.
  • Explain how this issue has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Do not include sensitive personal information in your attachments.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Wendy's, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Wendy's or from other users who have had similar experiences.

Overview of Wendy’s complaint handling

Wendy’s reviews first appeared on Complaints Board on Jan 2, 2007. The latest review Lost id wallet in Wendy's was posted on Oct 31, 2024. The latest complaint a manager was resolved on Oct 09, 2017. Wendy’s has an average consumer rating of 1 stars from 1762 reviews. Wendy’s has resolved 110 complaints.
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  1. Wendy’s Contacts

  2. Wendy’s phone numbers
    +1 (888) 624-8140
    +1 (888) 624-8140
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    Customer Care
    +1 (614) 764-8478
    +1 (614) 764-8478
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    +1 (614) 764-3044
    +1 (614) 764-3044
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    +1 (614) 764-3368
    +1 (614) 764-3368
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    Media Contact
    +1 (614) 764-3300
    +1 (614) 764-3300
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    +1 (614) 764-3327
    +1 (614) 764-3327
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    Animal Control
    +1 (614) 764-3311
    +1 (614) 764-3311
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    Vice President Investor Relations
    More phone numbers
  3. Wendy’s emails
  4. Wendy’s address
    1 Dave Thomas Blvd, Dublin, Ohio, 43017, United States
  5. Wendy’s social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024
Wendy’s Category
Wendy’s is ranked 8 among 60 companies in the Fast Food Chains category

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