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Panera Bread

Customer Resource Group

Panera Bread

3630 S. Geyer Road

St. Louis, MO 63127
United States
Customer Care
Phone:(314) 984-1000
Fax: (314) 909-3300
Panera Bread is a company owning 1,800 franchise-operated bakery-cafes in 45 states and in Ontario.
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Panera Bread Complaints & Reviews

Panera Bread - North Dakota, grand forks - Wrong Order

Posted: 2015-08-22 by    Reviewer96099
Complaint Rating:  0 % with 0 votes
I ordered the strawberry salad with no chicken (I am a vegetarian and this will make me very sick). I received a salad with Chicken on it. I am very upset as I specified no chicken....

Panera Bread - Michigan, Grosse Pointe - Food

Posted: 2015-08-22 by    Reviewer85014
Complaint Rating:  0 % with 0 votes
I have forever ordered a tomato mozzarella panini. Now, though it is off the menu and replaced with a tomato mozzarella flatbread. First of all, I have tried that and it is disgusting it is impossible to eat without everything falling out and oil or something tainting and sticking to everything....

Panera Bread - South Carolina, Hilton Head Island - 4 Errors on One Order

Posted: 2015-08-21 by    Customer who Cared
Complaint Rating:  0 % with 0 votes
Panera Bread Cafe 4390 order 131
Hilton Head, SC

1. Soup left out while preparing sanwich got cold. Replaced it with luke warm soup.
Manager said the burners are pre set snd its not her fault
2. Forgot chips with order
3. I was not paged when order...

Panera Bread - Alaska, Houston - Poor Customer Service

Posted: 2015-08-21 by    Reviewer60803
Complaint Rating:  0 % with 0 votes
Panera Bread on 1960 in Houston. Counter help is new, they are overwhelmed. Asked for sliced not toasted bagel. Counter person slices and then puts in toaster. Other counter person had to have assistance making change. It is now slow and inefficient. What happened to all the good folks there?...

Panera Bread - Poor experience

Posted: 2015-08-20 by    Reviewer51832
Complaint Rating:  0 % with 0 votes
I stop by the camp hill panera at the camp hill mall every day sometimes multiple times a day.i have watched that location go down hill for quite sometime.this week one day no hot water for a period of time for making coffee.problem was remedied fairly quickly.today toaster was broken.i also...

Panera Bread Company - cleanliness

Posted: 2015-08-15 by    Louis Toro
Complaint Rating:  0 % with 0 votes
My husband & I visited the Wolf Rd Panera Bread in Albany NY & noticed immediately dirty tables & floors. The used plates & bowls piled high near the garbage cans. The food preparation area was totally dirty scattered with food on a very dirty floor. My husband visited the rest room & said it...

Panera Bread - California, san jose - Missing Food

Posted: 2015-08-13 by    Gwen761
Complaint Rating:  0 % with 0 votes
Ordered a lovely salad and cappuccino, was then offered any pasty for 1 dollar. Ordered a blueberry muffin. Was on a short time table. The muffin was never received the muffin but had the salad and coffee. Was hungry for breakfast....

Panera Bread - Florida, Orlando - Order

Posted: 2015-08-03 by    Peggy Gantt Palowitch
Complaint Rating:  0 % with 0 votes
I went to Panera's after I picked up my prescription because I wasn't feeling well. I ordered a bowl of soup and a sierra turkey sandwich and a cinnamon roll. I got my soup, sandwich and cinnamon roll, what I didn't get was bread to go with my soup, chips to go with my sandwich....

Panera Bread - Alabama, Louisville - Delivery service

Posted: 2015-06-26 by    Bratch
Complaint Rating:  0 % with 0 votes
I was so excited to see that we were getting a Panera Bread near my work. I went on line and created an account so I could order easier. First thing that caught my attention is that you cannot order for a pick up and pay for it in cash You must use a credit card for anything on the website so...

Panera Bread - shift supervisor and general manager

Posted: 2015-06-19 by    panera worker
Complaint Rating:  0 % with 0 votes
The boses came to our cafe cos everyone here complained to ethics about the General Manager bullying abusing and playing favorites.
Plus she's a big druggie who buys pot and smokes it with her buddies. She moved her two friends into shift supervisor jobs and it ain't fair here....

Panera Bread - wrongful terminated

Posted: 2015-06-19 by    Jenny Thatcher
Complaint Rating:  0 % with 0 votes
I feel I was frantically terminated. Only had one written warning in the eight years I worked for the company....

Panera Bread - Food, cleanliness & hospitality

Posted: 2015-06-14 by    Frank briggs
Complaint Rating:  0 % with 0 votes
Worst driving experience in many many years . Don't even know where to begin . I guess it started when I walk through the front door and there were flies crawling all over the cookies desserts etc. behind the counter . I should've left right then because the Young lady at the front...

Panera Bread - Take out order

Posted: 2015-06-03 by    Fish finkelstein
Complaint Rating:  0 % with 0 votes
Sent my daughter to Panera's for the strawberry poppy chicken salad. When she brought it home there was NO DRESSING the baguette was just thrown in the bag and I Was very upset..How can you forget the dressing for a salad?? I called the store to make sure they would be open so I could bring...

Panera Bread - gift card

Posted: 2015-05-02 by    Sarah Daly
Complaint Rating:  0 % with 0 votes
I had purchased two $50 gift cards for Panera Bread.
I kept them in my purse I had used one a few times and had about a $10 balance and the other I had never used.
Just from the cards being safely in my purse for about a year using the one here and there the numbers rubbed off,...

Panera Bread - Dirty food & cups

Posted: 2014-10-13 by    Harold W
Complaint Rating:  0 % with 1 votes
The general manager has a history of a temper. Recently he told employees to pick up food that fell on the floor & re-shelve it for sale. He also told the employees to put cups that fell on the floor back up for customer use.
He then threatened any employee that threw away the cups that...

Panera Bread - Management

Posted: 2014-08-12 by    Britaney
Complaint Rating:  0 % with 1 votes
I currently started working for panera bread three weeks ago.My managers name is steve. This manager was very quit rude with me. i never had anyone treat me in such a way. He talked down to me like i was a little kid. i am reporting this problem because i dont feel anyone should be treated this...

Panera Bread Bakery And Cafe - Honoring discount and service

Posted: 2014-06-25 by    Service is goid
Complaint Rating:  0 % with 0 votes
I received a Half Off Smoothies or Iced Coffee All Summer key chain from a Panera Bread employee. The employee stopped into my place of employment and passed them out to everyone. She told us that we were able to use the card as many times as we wanted and for as many drinks as we wanted at...

Panera Bread - Food poisoning

Posted: 2014-04-06 by    MsEvanston
Complaint Rating:  0 % with 0 votes
I purchased a Fuji Apple Salad at 12 noon on Saturday, April 6th. 2 hours after eating the salad I started to feel sick and had to run to the bathroom. I had Diarrhea and nausea. I was at a workshop and later on when I got home I started to feel worse. I went to bed and woke up at 1 a.m. and...

Panera Bread - Allergy to bacon

Posted: 2014-03-29 by    Allergic to bacon
Complaint Rating:  100 % with 1 votes
My wife and I went to panera in Oneonta Ny and ordered a greek salad with pesto pasta. At the end of the order I said please double check, no bacon. Were allergic. The manager says "i know theres no bacon in these dishes. I said I m just letting you know and he says better safe than sorry.

Panera Bread - Sergio

Posted: 2014-03-01 by    Kim Quinn
Complaint Rating:  0 % with 0 votes
I dined in panera last night in Round Lake Beach and was very annoyed. I've been there before and enjoyed my visit very much. However on this visit I thought I would bring my family, they didn't enjoy It at all In fact they were very annoyed at one of your employees I had to get up...

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