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Panera Bread Logo

Panera Bread

Customer Resource Group

Panera Bread

3630 S. Geyer Road

St. Louis, MO 63127
United States
Customer Care
Phone:(314) 984-1000
Fax: (314) 909-3300
Panera Bread is a company owning 1,800 franchise-operated bakery-cafes in 45 states and in Ontario.
 
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Panera Bread Complaints & Reviews

Panera Bread - Dirty food & cups

Posted: 2014-10-13 by    Harold W
Complaint Rating:  0 % with 1 votes
The general manager has a history of a temper. Recently he told employees to pick up food that fell on the floor & re-shelve it for sale. He also told the employees to put cups that fell on the floor back up for customer use.
He then threatened any employee that threw away the cups that...
Complaint comments Comments Complaint country United States Complaint category Food

Panera Bread - Management

Posted: 2014-08-12 by    Britaney
Complaint Rating:  0 % with 1 votes
I currently started working for panera bread three weeks ago.My managers name is steve. This manager was very quit rude with me. i never had anyone treat me in such a way. He talked down to me like i was a little kid. i am reporting this problem because i dont feel anyone should be treated this...
Complaint comments Comments Complaint country United States Complaint category Fast Food Restaurants

Panera Bread Bakery And Cafe - Honoring discount and service

Posted: 2014-06-25 by    Service is goid
Complaint Rating:  0 % with 0 votes
I received a Half Off Smoothies or Iced Coffee All Summer key chain from a Panera Bread employee. The employee stopped into my place of employment and passed them out to everyone. She told us that we were able to use the card as many times as we wanted and for as many drinks as we wanted at...
Complaint comments Comments Complaint country United States Complaint category Food

Panera Bread - Food poisoning

Posted: 2014-04-06 by    MsEvanston
Complaint Rating:  0 % with 0 votes
I purchased a Fuji Apple Salad at 12 noon on Saturday, April 6th. 2 hours after eating the salad I started to feel sick and had to run to the bathroom. I had Diarrhea and nausea. I was at a workshop and later on when I got home I started to feel worse. I went to bed and woke up at 1 a.m. and...
Complaint comments Comments Complaint country United States Complaint category Food

Panera Bread - Allergy to bacon

Posted: 2014-03-29 by    Allergic to bacon
Complaint Rating:  100 % with 1 votes
My wife and I went to panera in Oneonta Ny and ordered a greek salad with pesto pasta. At the end of the order I said please double check, no bacon. Were allergic. The manager says "i know theres no bacon in these dishes. I said I m just letting you know and he says better safe than sorry....
Complaint comments Comments Complaint country United States Complaint category Food

Panera Bread - Sergio

Posted: 2014-03-01 by    Kim Quinn
Complaint Rating:  0 % with 0 votes
I dined in panera last night in Round Lake Beach and was very annoyed. I've been there before and enjoyed my visit very much. However on this visit I thought I would bring my family, they didn't enjoy It at all In fact they were very annoyed at one of your employees I had to get up...
Complaint comments Comments Complaint country United States Complaint category Employees

Panera Bread - Horrible Management

Posted: 2013-12-08 by    Jodymcg3
Complaint Rating:  100 % with 1 votes
My 18 year old daughter has worked for this Panera Bread for almost 2 years. She is a hard worker and has worked her way up to being a trainer (which is a big deal there). The management team is THE WORST I have ever experienced in my long running years in business. They yell at their employees...
Complaint comments Comments Complaint country United States Complaint category Employers

Panera Bread - Virginia, GAINESVILLE/HAYMARKET - Headquarters

Posted: 2013-04-26 by    Disabled Customer
Complaint Rating:  100 % with 1 votes
*****************************update******************************

Well, a couple minutes ago, i finished contacting them when a message showed up on top of their microwaved tortellini saying that i "may have a surprise". So, i went and checked. Guess what my surprise...
Complaint comments Comments Complaint country United States, Virginia, GAINESVILLE/HAYMARKET Complaint category Fast Food Restaurants

Panera Bread - Illinois, River Forest - Un fair treatment.

Posted: 2013-04-20 by    Pervis Patrick
Complaint Rating:  0 % with 0 votes
Pervis Patrick
Panera Bread (River Forest)
April 18, 2013
I would like to start off by saying my name is Pervis Patrick and I am writing this letter to express my disappointment in my managers’ actions yesterday April, 18, 2013. To start things off I was taking clean...
Complaint comments Comments Complaint country United States, Illinois, River Forest Complaint category Fast Food Restaurants

Panera Bread Head Quarters - Virginia, Haymarket - My Panera

Posted: 2013-04-18 by    Disabled Customer
Complaint Rating:  0 % with 0 votes
I have a My Panera Card. You all know how it works, so I do not need to explain it. What I am upset about is that Panera Bread has blocked me out so I cannot log into my account. Maybe I am being silly, but the timing that they chose to block me out and possibly cancel my card is after complaining...
Complaint comments Comments Complaint country United States, Virginia, Haymarket Complaint category Fast Food Restaurants

Panera Bread - Ohio, Cuyahoga Falls - Service

Posted: 2013-03-25 by    Disgusted with poor food
Complaint Rating:  50 % with 4 votes
Panera service and care in making their product is terrible. I got a chicken Cobb salad with avocado. The employee just threw the items into box. The avocado wasn't even sliced. I took pictures and sent to franchise and corporate. The box was covered in avocado. The managers do their best...
Complaint comments Comments Complaint country United States, Ohio, Cuyahoga Falls Complaint category Food

Panera Bread - West Virginia, Morgantown - hair in sandwich

Posted: 2013-03-17 by    rose burke
Complaint Rating:  0 % with 0 votes
went to panera for lunch on friday march 15th order a sandwich sat down almost bit into it and hair was baked in the bead took it to counter girl saidjust throw it away made me a new one which i could not eat after thinking about the hair in the bread wad yelled at by employee caused i threw...
Complaint comments Comments Complaint country United States, West Virginia, Morgantown Complaint category Restaurants & Bars

Panera Bread - Alabama, Mobile - Dirty Tables And Cheap Loyalty Program

Posted: 2013-03-14 by    Panera Stinks!!!
Complaint Rating:  0 % with 1 votes
Do bother signing up with "My Panera" card. I just spent some "serious" money all of which was on my Panera Card and received nothing. I complained to their online contact site. I received 2 emails from a "moron" named Stella. She is the fool they have respond to...
Complaint comments Comments Complaint country United States, Alabama, Mobile Complaint category Restaurants & Bars

Panera Bread - Massachusetts, Seekonk - Employee review

Posted: 2013-02-26 by    American Bread
Complaint Rating:  100 % with 1 votes
An employee review:

I quit this month after a year and a half of doing dishes. This is by far, the worst job I have ever worked at and it all started with the overwhelming, unbearable managers. With one exception, every manager at my old store has their favorites (The GM included)....
Complaint comments Comments Complaint country United States, Massachusetts, Seekonk Complaint category Food

Panera Bread - New York, Newburgh - a very upset customer

Posted: 2013-01-03 by    nancy markert
Complaint Rating:  0 % with 0 votes
Not only does it smell like sewer there but, the managment is extremely rude to there employees. I have always had a great service when bill worked there. Now a cocky woman is there. I just want everyone to know that it smells bad there and the management is down right disrespectful to there...
Complaint comments Comments Complaint country United States, New York, Newburgh Complaint category Business & Finances

Panera Bread - Pennsylvania, Monroeville - High Costs Small Portions

Posted: 2012-10-16 by    JulieRick79
Complaint Rating:  100 % with 2 votes
So, we weren't specifically looking to complain just curious if anyone else thought the prices were nuts or if it was just us. Just went to one for the first time. Agree with a number of others here, prices are out of hand. After reading a few of these we decided to post our experience...
Complaint comments Comments Complaint country United States, Pennsylvania, Monroeville Complaint category Restaurants & Bars

Panera Bread Of Largo Mall - Florida, Largo - Sexist and Racism

Posted: 2012-09-25 by    Daniel Archuleta
Complaint Rating:  0 % with 0 votes
I entered the restaurant for an interview, and the vibe of the place just wasn't welcoming and friendly. I noticed that the entire staff consisted of females, and only caucasian employees. It caught my eye, but I didn't think much of it until I was told that I didn't get the job....
Complaint comments Comments Complaint country United States, Florida, Largo Complaint category Restaurants & Bars

Panera Bread - Pennsylvania, Stroudbsurg - Armed Men in Restaurant

Posted: 2012-09-16 by    Panera Bread Customer
Complaint Rating:  0 % with 0 votes
HEAVILY ARMED MAN APPROACHING CUSTOMERS WITH ODD BEHAVIOR FRIDAY 14 SEP 2012 Speaking oddly to customers of Panera Bread RT 611 Stroudbsurg PA
We are both fond of Panera and its bread, coffee, baked goods and basically purchase in there almost every day. My husband goes in there daily...
Complaint comments Comments Complaint country United States, Pennsylvania, Stroudbsurg Complaint category Restaurants & Bars

Panera Bread - Costs Up and Product Size Down

Posted: 2012-08-14 by    SigitySym
Complaint Rating:  100 % with 4 votes
This was a favorite of ours however over the past 2 years we have seen our visits drop from a few times per month -> once per month and now we probably stop once every other month. Really enjoy the store however the costs are way up and now product size is going down. They have these new...
Complaint comments Comments Complaint country United States Complaint category Restaurants & Bars

Panera Bread - Tennessee, Cordova - Extra charges

Posted: 2012-08-12 by    H Lovett
Complaint Rating:  0 % with 0 votes
I went to Panera Bread on Germantown Parkway in Cordova, TN and ordered 2 bagels - 1 with cream cheese, 1 with butter and 2 cups of coffee. I asked for some jelly and much to my surprise, was advised there would be an extra charge of 50 cents! When I asked about the charge, I was advised by...
Complaint comments Comments Complaint country United States, Tennessee, Cordova Complaint category Restaurants & Bars

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