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Panera Bread

Customer Resource Group

Panera Bread

3630 S. Geyer Road

St. Louis, MO 63127
United States
Customer Care
Phone:(314) 984-1000
Fax: (314) 909-3300
Panera Bread is a company owning 1,800 franchise-operated bakery-cafes in 45 states and in Ontario.
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Panera Bread Complaints & Reviews

Panera Bread - Alabama, Louisville - Delivery service

Posted: 2015-06-26 by    Bratch
Complaint Rating:  0 % with 0 votes
I was so excited to see that we were getting a Panera Bread near my work. I went on line and created an account so I could order easier. First thing that caught my attention is that you cannot order for a pick up and pay for it in cash You must use a credit card for anything on the website so...

Panera Bread - shift supervisor and general manager

Posted: 2015-06-19 by    panera worker
Complaint Rating:  0 % with 0 votes
The boses came to our cafe cos everyone here complained to ethics about the General Manager bullying abusing and playing favorites.
Plus she's a big druggie who buys pot and smokes it with her buddies. She moved her two friends into shift supervisor jobs and it ain't fair here....

Panera Bread - wrongful terminated

Posted: 2015-06-19 by    Jenny Thatcher
Complaint Rating:  0 % with 0 votes
I feel I was frantically terminated. Only had one written warning in the eight years I worked for the company....

Panera Bread - Food, cleanliness & hospitality

Posted: 2015-06-14 by    Frank briggs
Complaint Rating:  0 % with 0 votes
Worst driving experience in many many years . Don't even know where to begin . I guess it started when I walk through the front door and there were flies crawling all over the cookies desserts etc. behind the counter . I should've left right then because the Young lady at the front...

Panera Bread - Take out order

Posted: 2015-06-03 by    Fish finkelstein
Complaint Rating:  0 % with 0 votes
Sent my daughter to Panera's for the strawberry poppy chicken salad. When she brought it home there was NO DRESSING the baguette was just thrown in the bag and I Was very upset..How can you forget the dressing for a salad?? I called the store to make sure they would be open so I could bring...

Panera Bread - gift card

Posted: 2015-05-02 by    Sarah Daly
Complaint Rating:  0 % with 0 votes
I had purchased two $50 gift cards for Panera Bread.
I kept them in my purse I had used one a few times and had about a $10 balance and the other I had never used.
Just from the cards being safely in my purse for about a year using the one here and there the numbers rubbed off,...

Panera Bread - Dirty food & cups

Posted: 2014-10-13 by    Harold W
Complaint Rating:  0 % with 1 votes
The general manager has a history of a temper. Recently he told employees to pick up food that fell on the floor & re-shelve it for sale. He also told the employees to put cups that fell on the floor back up for customer use.
He then threatened any employee that threw away the cups that...

Panera Bread - Management

Posted: 2014-08-12 by    Britaney
Complaint Rating:  0 % with 1 votes
I currently started working for panera bread three weeks ago.My managers name is steve. This manager was very quit rude with me. i never had anyone treat me in such a way. He talked down to me like i was a little kid. i am reporting this problem because i dont feel anyone should be treated this...

Panera Bread Bakery And Cafe - Honoring discount and service

Posted: 2014-06-25 by    Service is goid
Complaint Rating:  0 % with 0 votes
I received a Half Off Smoothies or Iced Coffee All Summer key chain from a Panera Bread employee. The employee stopped into my place of employment and passed them out to everyone. She told us that we were able to use the card as many times as we wanted and for as many drinks as we wanted at...

Panera Bread - Food poisoning

Posted: 2014-04-06 by    MsEvanston
Complaint Rating:  0 % with 0 votes
I purchased a Fuji Apple Salad at 12 noon on Saturday, April 6th. 2 hours after eating the salad I started to feel sick and had to run to the bathroom. I had Diarrhea and nausea. I was at a workshop and later on when I got home I started to feel worse. I went to bed and woke up at 1 a.m. and...

Panera Bread - Allergy to bacon

Posted: 2014-03-29 by    Allergic to bacon
Complaint Rating:  100 % with 1 votes
My wife and I went to panera in Oneonta Ny and ordered a greek salad with pesto pasta. At the end of the order I said please double check, no bacon. Were allergic. The manager says "i know theres no bacon in these dishes. I said I m just letting you know and he says better safe than sorry....

Panera Bread - Sergio

Posted: 2014-03-01 by    Kim Quinn
Complaint Rating:  0 % with 0 votes
I dined in panera last night in Round Lake Beach and was very annoyed. I've been there before and enjoyed my visit very much. However on this visit I thought I would bring my family, they didn't enjoy It at all In fact they were very annoyed at one of your employees I had to get up...

Panera Bread - Horrible Management

Posted: 2013-12-08 by    Jodymcg3
Complaint Rating:  100 % with 1 votes
My 18 year old daughter has worked for this Panera Bread for almost 2 years. She is a hard worker and has worked her way up to being a trainer (which is a big deal there). The management team is THE WORST I have ever experienced in my long running years in business. They yell at their employees...

Panera Bread - Virginia, GAINESVILLE/HAYMARKET - Headquarters

Posted: 2013-04-26 by    Disabled Customer
Complaint Rating:  100 % with 1 votes

Well, a couple minutes ago, i finished contacting them when a message showed up on top of their microwaved tortellini saying that i "may have a surprise". So, i went and checked. Guess what my surprise...

Panera Bread - Illinois, River Forest - Un fair treatment.

Posted: 2013-04-20 by    Pervis Patrick
Complaint Rating:  0 % with 0 votes
Pervis Patrick
Panera Bread (River Forest)
April 18, 2013
I would like to start off by saying my name is Pervis Patrick and I am writing this letter to express my disappointment in my managers’ actions yesterday April, 18, 2013. To start things off I was taking clean...

Panera Bread Head Quarters - Virginia, Haymarket - My Panera

Posted: 2013-04-18 by    Disabled Customer
Complaint Rating:  0 % with 0 votes
I have a My Panera Card. You all know how it works, so I do not need to explain it. What I am upset about is that Panera Bread has blocked me out so I cannot log into my account. Maybe I am being silly, but the timing that they chose to block me out and possibly cancel my card is after complaining...

Panera Bread - Ohio, Cuyahoga Falls - Service

Posted: 2013-03-25 by    Disgusted with poor food
Complaint Rating:  50 % with 4 votes
Panera service and care in making their product is terrible. I got a chicken Cobb salad with avocado. The employee just threw the items into box. The avocado wasn't even sliced. I took pictures and sent to franchise and corporate. The box was covered in avocado. The managers do their best...

Panera Bread - West Virginia, Morgantown - hair in sandwich

Posted: 2013-03-17 by    rose burke
Complaint Rating:  0 % with 0 votes
went to panera for lunch on friday march 15th order a sandwich sat down almost bit into it and hair was baked in the bead took it to counter girl saidjust throw it away made me a new one which i could not eat after thinking about the hair in the bread wad yelled at by employee caused i threw...

Panera Bread - Alabama, Mobile - Dirty Tables And Cheap Loyalty Program

Posted: 2013-03-14 by    Panera Stinks!!!
Complaint Rating:  0 % with 1 votes
Do bother signing up with "My Panera" card. I just spent some "serious" money all of which was on my Panera Card and received nothing. I complained to their online contact site. I received 2 emails from a "moron" named Stella. She is the fool they have respond to...

Panera Bread - Massachusetts, Seekonk - Employee review

Posted: 2013-02-26 by    American Bread
Complaint Rating:  100 % with 1 votes
An employee review:

I quit this month after a year and a half of doing dishes. This is by far, the worst job I have ever worked at and it all started with the overwhelming, unbearable managers. With one exception, every manager at my old store has their favorites (The GM included)....

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