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Panera Bread

Customer Resource Group

Panera Bread

3630 S. Geyer Road

St. Louis, MO 63127
United States
Customer Care
(314) 984-1000
(314) 909-3300
Panera Bread is a company owning 1,800 franchise-operated bakery-cafes in 45 states and in Ontario.
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Panera Bread Complaints & Reviews

Panera Bread - General manager, assistant manager

Posted: 2015-10-06 by    Reviewer94410
Complaint Rating:  0 % with 0 votes
Went to this location twice already, and all I have to said is that this location need a management change ASAP, THE General Manager is a nasty manager the way he speak to the employee is just ridiculous I understand that business need to be run, but he have a nasty actitude, my first visit...

Panera Bread - New York, New Hartford - Grilled Cheese Sandwich

Posted: 2015-10-03 by    Reviewer30480
Complaint Rating:  0 % with 0 votes
03 Oct 2015 New Hartford NY Ordered a grilled cheese sandwich...first time for this sandwich at Panera. The sandwich in the picture on their menu looks yummy. What we got was something totally different. (See attached pics - you can tell which are which). Complained to the manager...she said...

Panera Bread - Colorado, Fort Collins - Everything

Posted: 2015-10-03 by    Reviewer51788
Complaint Rating:  0 % with 0 votes
We recently moved from Oklahoma to Colorado and the closest Panera Bread to our house is in Front Range Village in Fort Collins. I have never been to a worse Panera. We have been at least 5 times in the past month at different times of day (Panera used to be one of our fast casual staples)....

Panera Bread - Hair found in my salad

Posted: 2015-10-01 by    lexismart94
Complaint Rating:  0 % with 0 votes
The date of was September 29, 2015 and my client number is Cafe Order 131244. I bought a half order of power kale chicken Caesar salad and found a hair. My hair was wrapped so I know it was not mine. When I ate the salad at home, I looked inside the box and saw a long hair on the side and I...

Panera Bread - Lack of service complaint

Posted: 2015-09-30 by    Reviewer42440
Complaint Rating:  0 % with 0 votes
Ive been a loyal Panera customer for over 2 years. one of the main reason Ive continue to order from your several locations was due to the excellent customer service. But lately, ive been very disappointment with the lack of service provided at this store. I usually order for rapid pickup, for...

Panera Bread - Michigan, Okemos - Change in pricing

Posted: 2015-09-30 by    Reviewer38615
Complaint Rating:  0 % with 0 votes
My wife and I have been customers of yours for several years in Michigan and Florida. We were accustomed to ordering your cup of soup and one half sandwich for $6.99. Today we tried to order the same, and were told that program no longer exists. My wife ordered a cup of soup for $3.69, and one...

Panera Bread - Indiana, Indianapolis - my work experience

Posted: 2015-09-29 by    meaganh
Complaint Rating:  100 % with 1 votes
I am 17 years old and a senior in high school, I worked at panera bread for about 2 weeks and couldn't stand it anymore. I was only trained on line for 2 days then they threw me on it all alone ( salads, soups, sandwiches and consolidating) ALL BY MYSELF. We closed at 10 so we usually would...

Panera Bread - Discriminatory Art

Posted: 2015-09-19 by    D. Hines
Complaint Rating:  0 % with 1 votes
I noticed today that the in one of your Bloomfield Hills stores exclusively depicts people of the causation persuasion. One piece of art in particular depicts a Panara dining room full of all white customers seeming in a 1950s setting. This struck me as odd seeing as how Panara was founded in...

Panera Bread - Rude employee

Posted: 2015-09-14 by    Reviewer95602
Complaint Rating:  0 % with 0 votes
One of the I believe managers by the name Jim Owens was very rude to another employee I witness with my own eyes. He is not friendly at all. All the other people there are very nice but he seems like he has a chip on his shoulder. It needs to be fixed this is none sense. This is a very popular...

Panera Bread - Colorado, Littleton - Workers Ready to go before closing time

Posted: 2015-09-13 by    Reviewer32507
Complaint Rating:  0 % with 0 votes
We walked into the Panera Bread in Aspen Grove, Colorado at 9:12 (they close at 9:15) to hear a resounding, "NOOOOOOOOO, " from an employee, I looked around and asked if they were still open to which a very disgruntled employee barked they were.

They all hung their heads, stopped...

Panera Bread - Dirty, service, food quality, personnel washing her face behind the counter

Posted: 2015-09-12 by    Reviewer61681
Complaint Rating:  0 % with 0 votes
I have stopped at this location ~1x/week. Today tipped the scales. Floor littered with food and refuse, took 20 minutes to get my salad (there were 3 names ahead of mine), on food quality, I overheard the young staff person ask the manager, "are these the only grapes? They don't look...

Panera Bread - Gonna eat elsewhere next time

Posted: 2015-09-08 by    Reviewer55246
Complaint Rating:  0 % with 0 votes
Ordered a flatbread chicken sandwich, a chocolate chip cookie and a tea. Simple huh.

Got to window and give buffoon #1 my card. He walked away with it.

Buffoon #2 comes and tells me there is no flat bread. Fine. make it on whatever.

Buffoon #3 (who...

Panera Bread - New Jersey, Toms River - Ugly, very ugly

Posted: 2015-09-01 by    alphonsium
Complaint Rating:  50 % with 2 votes
While multimedia is promoting the sensationalized decline of mass culture into savage barbarism, this company is contributing to this dangerous trend by the display of animalise devouring of food. Panera food products are unsuitable for real human or domestic pet consumption and Panera brand...

Panera Bread - Credit Card Scanners Scam

Posted: 2015-08-31 by    abiedeedee
Complaint Rating:  0 % with 0 votes
Complaint: The Issue with Panera (8531 Texas 151 Access Rd, San Antonio, TX 78245) and the steps I had to follow to resolve it: Please read
On 7/26/2015 I was at Panera Bread on State Hyw 151, San Antonio, with my wife. We ordered black beans soup, a sandwich and coffee for $14.09. I...

Panera Bread - North Dakota, grand forks - Wrong Order

Posted: 2015-08-22 by    Reviewer96099
Complaint Rating:  0 % with 0 votes
I ordered the strawberry salad with no chicken (I am a vegetarian and this will make me very sick). I received a salad with Chicken on it. I am very upset as I specified no chicken....

Panera Bread - Michigan, Grosse Pointe - Food

Posted: 2015-08-22 by    Reviewer85014
Complaint Rating:  0 % with 0 votes
I have forever ordered a tomato mozzarella panini. Now, though it is off the menu and replaced with a tomato mozzarella flatbread. First of all, I have tried that and it is disgusting it is impossible to eat without everything falling out and oil or something tainting and sticking to everything....

Panera Bread - South Carolina, Hilton Head Island - 4 Errors on One Order

Posted: 2015-08-21 by    Customer who Cared
Complaint Rating:  0 % with 0 votes
Panera Bread Cafe 4390 order 131
Hilton Head, SC

1. Soup left out while preparing sanwich got cold. Replaced it with luke warm soup.
Manager said the burners are pre set snd its not her fault
2. Forgot chips with order
3. I was not paged when order...

Panera Bread - Poor experience

Posted: 2015-08-20 by    Reviewer51832
Complaint Rating:  0 % with 0 votes
I stop by the camp hill panera at the camp hill mall every day sometimes multiple times a day.i have watched that location go down hill for quite sometime.this week one day no hot water for a period of time for making coffee.problem was remedied fairly quickly.today toaster was broken.i also...

Panera Bread Company - cleanliness

Posted: 2015-08-15 by    Louis Toro
Complaint Rating:  0 % with 0 votes
My husband & I visited the Wolf Rd Panera Bread in Albany NY & noticed immediately dirty tables & floors. The used plates & bowls piled high near the garbage cans. The food preparation area was totally dirty scattered with food on a very dirty floor. My husband visited the rest room & said it...

Panera Bread - California, san jose - Missing Food

Posted: 2015-08-13 by    Gwen761
Complaint Rating:  0 % with 0 votes
Ordered a lovely salad and cappuccino, was then offered any pasty for 1 dollar. Ordered a blueberry muffin. Was on a short time table. The muffin was never received the muffin but had the salad and coffee. Was hungry for breakfast....

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