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I willfully and happily signed up to xhamstercams.com and have been a customer for about a year (approx). I have made a few small purchases here and there which I have always paid for. My account was linked to my Visa Debit Card (in my name).
last week I logged into my account and noticed there was something wrong, there was a message asking me to contact the customer support as there was a problem with my account.. This is the email I received from the company...
Dear *,
We apologize for the inconvenience, but your account has been frozen while we wait for some information from you.
For security reasons, we will need you to verify the following so we can reactivate your account:
Your full name and address
The last four digits of the credit card number we have on file
Your last chat date and time
Are you using a proxy, mobile device, or other alternative connection to access our site? If yes, please explain.
Are you allowing anyone else to access your email or your NALI've account?
Have you accessed your account from a different computer or country recently? If so, which countries?
Please respond referencing your account #9460664.
Thank you,
NALIive Support
[protected]@nalive.com
to my surprise I contacted the online customer support and they simply reset my account.
After logging back in, I found 2 purchases ($100 each) made on my account that were not made by me. These charges also showed up on my Card.
I Immediately contacted the online support people to raise my concern about these suspicious purchases and then to my shock, was told by the person I was chatting to that he/she had just cancelled my account, blocked my Card, refunded EVERY SINGLE PURCHASE I ever made, AND... have notified the law enforcement authorities and that I will now be investigated for credit card fraud! All of this was done in under 10 seconds, and without any warning or reasoning.
I tried to contact them via phone but I'm guessing it must have been 'that time of the month' for the lady on the other end of the phone, she was a real xxxxx, twisted all my words.
then, to top it all off I received this email.
Our records show you have an outstanding balance due. Please mail the amount shown to the address listed below.
TOTAL DUE: 665.28
Please send a cashier's check or money order in US funds payable to:
NALIve Ref#9460664
Personal checks or cash will not be accepted.
Mail to:
SM Payment Processing Center
Ref# 9460664
P.O. Box 2468
Seattle, WA [protected]
I've done some research and fount that a few people are in the same situation... I would love to know how you have all gone with this company.
I always paid for purchases I made, however the 2 $100 dollar purchases made just before receiving the first email were not made by me. these people claim My IP address made the purchases...
who sends an email telling someone to put a check in the mail and send it off to a P. O Box anyway, where is the invoice? business number?
can these people I've me a bad credit rating?
id love to hear back from other people to find out how you all went, as I don't know whether or not to take this serious or ignore the blackmail threat about law enforcement.
cheers!
just one more thing to add people, BEWARE! read up on these companies.
i wilfully and happily signed up to xhamstercams.com and have been a customer for about a year (approx). I have made a few small purchases here and there which i have always paid for. My account was linked to my Visa Debit Card (in my name).
last week I logged into my account and noticed there was something wrong, there was a message asking me to contact the customer support as there was a problem with my account.. This is the email i received from the company...
Dear ****,
We apologize for the inconvenience, but your account has been frozen while we wait for some information from you.
For security reasons, we will need you to verify the following so we can reactivate your account:
Your full name and address
The last four digits of the credit card number we have on file
Your last chat date and time
Are you using a proxy, mobile device, or other alternative connection to access our site? If yes, please explain.
Are you allowing anyone else to access your email or your NALive account?
Have you accessed your account from a different computer or country recently? If so, which countries?
Please respond referencing your account #9460664.
Thank you,
NALive Support
supportteam@nalive.com
to my surprise I contacted the online customer support and they simply reset my account.
After logging back in, I found 2 purchases ($100 each) made on my account that were not made by me. These charges also showed up on my Card.
I Immediately contacted the online support people to raise my concern about these suspicious purchases and then to my shock, was told by the person I was chatting to that he/she had just cancelled my account, blocked my Card, refunded EVERY SINGLE PURCHASE I ever made, AND...have notified the law enforcement authorities and that i will now be investigated for credit card fraud! All of this was done in under 10 seconds, and without any warning or reasoning.
I tried to contact them via phone but I'm guessing it must have been 'that time of the month' for the lady on the other end of the phone, she was a real bit*h, and she twisted all my words around. I noticed many other people had complained about their customer service.
then, to top it all off I received this email from them:
Our records show you have an outstanding balance due. Please mail the amount shown to the address listed below.
TOTAL DUE: 665.28
Please send a cashier's check or money order in US funds payable to:
NALIve Ref#9460664
Personal checks or cash will not be accepted.
Mail to:
SM Payment Processing Centre
Ref# 9460664
P.O. Box 2468
Seattle, WA [protected]
so they basically refunded me every cent I have ever spent, then sent me an email asking me to pay it all back (including the 2 transactions that I disputed) or else they were going to report me the the cops.
I've done some research and fount that a few people are in the same situation... I would love to know how you have all gone with this company.
I always paid for purchases I made, however the 2 $100 dollar purchases made just before receiving the first email were not made by me. these people claim My IP address made the purchases...
who sends an email telling someone to put a check in the mail and send it off to a P.O Box anyway, where is the invoice? business number? that doesn't sound right to me?
can these people I've me a bad credit rating?
id love to hear back from other people to find out how you all went, as I don't know whether or not to take this serious or ignore the blackmail threat about law enforcement.
cheers!
Even if they contact the US authorities, nothing can happen to you. You are in another country and you are safe from them.
THIS IS A SCAM! no question about it. They use your card and account to try and lure others on the site with "free" promotions (which really arent free because you and I have paid for them). they know that they have to give the money back so they do, then they ask you to pay by money orders to a PO Box so that it cant be traced back to your credit card if you were to go to your bank and question it. they use scare tactics to try and get money out of you.
I tried paying the amount that i owed but it is impossible! The banks in Australia dont let us send International Checks to a PO Box. (Makes Sense). and Western Union Doesnt do internation money tranfers either.
i havent heard anything from them either, but the only thing i am worried about is if they give me a bad credit rating. that would really f*ck me up!
I think ive worked it all out... this is how these cheeky ### operate:
They use OUR credit cards and accounts to lure people onto the site by giving them "free complimentary passes", but in actual fact they arent free; they are paid for unknowingly by us. what they then do is send an email to the guy who ised our account basically telling him that he has stolen a credit card and that he is to pay up or face legal prosecution. by this time we (account holders) have noticed this activity on our accounts and we question it but they are quick to shut us off to cover their ###. then they try to get their money back by scaring us into paying.
So now they are trying to get money back from us and money from the other victim who they conned into using out account - that way they DOUBLE UP! $$$$
they realise we are scared by this stage, and that we are panicking. they also realise that we are probably too embarrased to tell the banks or the police about it, so they try to get us to pay up.
i havent heard anything. been just over a month now.
i was stressed out and worried sick for the first week. i was running around to banks trying to pay this thing so it would go away but i couldnt. no bank allows an international payment to a PO BOX. they need an address. i called these people and tried to talk to them but the lady on the phone was an absolute ###!
i went to the Australian federal Police too and told them about what happned and they pretty much told me that it looked like a scam. they told me that i should probably take the money out of my account because it didnt belong to me. they also told me that even if they were to try and charge me, that there is no way they could do anything as i live in another country.
i think ive worked out the way these people operate...
They wont let you pay with your card because if you go to your bank, they bank will be able to track them down and get your money back once the work out that its all a scam. so they ask you to pay with cash, and to send it to a PO box. that way nothing can be traced and nothing is able to be recovered.
They used your details and credit card without your permission. Then when you find out a out it and question it, they refund you so you can't get them into trouble. It's kind of like their way of keeping you quiet after all the crap. That way you don't go alerting anyone about what they're doing. They give you all your money back to shut you up basically. But then the sneaky ### try to get it back through the PO box, which can't be traced back to them. It's a goods scam. They have plenty of customers who spend a lot of money. I guess sacrificing a user or 2 every ow and then doesn't hurt...
It's been 9 months and I have not heard anything back from them. i have completely forgotten about this whole situation. Just ignore them and they won't bother you.
It's a simple scam. Just read the comments.
First They rob you, then once you query a fraudulent purchase made on your card, they immediately refund your card and delete your account.
Once that's been done they use scare tactics to frighten you into wiring them the money back through a Po box or money order so that it can't be traced.
They do a good job too - you're scared crazy!
As the comments say... IGNORE IT!
Forget it even happened and move on. trust me ;)
That happened to me to and they won't let you make payments threw a system either witch is stupid
Im on a similar bot i am an user of the site and noticed a bunch of transactions, but usually go to another card so i just contacted epoch and explain and asked for origin of transactions then they said they came from xhamster and i said ok but they said they would open a case to find out, now i just received a bunch of refunds which wasnt my intent just wanted to cueck the status and origin since i often change cards. I havent received anything other than the emails for the refund buts its alot of money, they also cancelled my account but wasnt threatened with authorities or anything as of now, i simply wrote support explaining the situation but havent heard back. Any updates on the outcome of you guys? Im in UsA
I received the exact same email last week guys, I’m going to just ignore it and see what happens.
hey bro any updates?
I got the email and responded back. Just telling them I got a refund for a fraudulent charge, I'm not paying it, and I'm logging the threat. They sent back what is apparently a list of my purchases. Bull I think but can't prove it. Did responding screw me?
Could someone help as I’m currently in the same boat they are as we speak refunding all of my purchases from the site in drips and drabs and demanding I pay back the total in 90 days via cashiers cheque which I will not be doing . am I okay to ignore all this and keep the money ? I’ve been in contact with revolut my bank they also don’t know what to do other than close my account, the threats about law enforcement are actually quite scary ... I’m based in the uk
Hey man, I'm in the same situation. They said they will subpoena me or something if i dont pay up. I have contacted the Seattle police department and the officer said that the Police cant arrest us since the only bad thing that will happen is we will get bad credit. However, after reading all the comments on this website, the site does seem kind of fishy. I contacted CCbill and they said that I am getting refunded, and that worries me a little bit. However, I find solace in the fact that there is no address on the email. None whatsoever, how are we supposed to send the money if there is no address? I even looked them up on google maps and nothing showed up. Nothing for streammate either. I would just follow whatever the people on here said and just ignore it. After all, we have the email from them threatening us if, basically blackmailing, if they ever decide to do anything to us. I'm just hoping for the best.
I’m from the uk too, have you heard anything since ?
Hello guys,
I am in a similar situation and they want more than 670 from me because of a fraudulent charge I disputed with my CC company for 5.00. How does it turn out? I only used my credit card and I never disputed anything except the 5.00. Should I be worried or ignore it?
Hey I am recently in the same situation. What did you end up doing? And what was the outcome?
I am now on the same situation. I legitimately used the site for a couple years. Last month found there was over $2k in fraudulent charges to my card. I called them to report the exact charges and got the exact same email as you all. They are apparently refunding me a higher amount than what I reported fraudulent, and threatened authorities for non payment via many order. I have 2 questions:
1) do you actually receive the refund?
2) has anything happen to anyone in terms of legal action for not sending in a money order?
Yesterday i have this problem me too.
A cam model she invited me to register here: nameofmodel.cammodels.com
I registered.
In the registration he only asked for an email address and a first and last name.
Then they asked to verify a payment method.
I used paypal.
At this point I was registered.
On the model page there was the ''send gold'' button.
I click and try to send 10 gold.
At this point I thought he would ask me to top up my credit and instead the model apparently receives these 10 gold.
Very strange.
How did I pay for these 10 gold?
The model says that 10 gold is like 3 dollars.
So I try to send 50 gold.
Ok.
At this point I receive an email with:
''Outstanding Balance
Our records show you have an outstanding balance due. Please mail the amount shown to the address listed below.
TOTAL DUE: 83.36
Please send a cashier's check or money order in US funds payable to:
ICF Technology, Inc Ref#...
Personal checks or cash will not be accepted.
Mail to:
SM Payment Processing Center
Ref# [protected]
P.O. Box 2468
Seattle, WA [protected]''
What?
This is a scam?
Can i ignore this robbers?
This happened to be appear in my mail as well. Could I just move on, ignoring this mail ?
I got this days ago? Im scared as ###, what should I do?
I can't do the the money transfer.?
14:46:10 GMT System: Connecting...
14:46:11 GMT System: Your Reference Number for this chat is (blah blah)
14:46:21 GMT System: Waiting for a Customer Representative...
14:46:21 GMT System: You are next in queue... Estimated wait time is 0 hours 0 minutes 9 seconds
14:46:26 GMT System: Rhys has joined this session!
14:46:26 GMT System: Connected with Rhys
14:46:26 GMT Rhys: Hello [ ], you are chatting with Rhys, thanks for contacting us, how can I assist you? (Please do not reveal personal data during this web chat)
14:46:29 GMT Me: hi
14:46:47 GMT Me: i have quite an odd query
14:47:22 GMT Me: about a website I have had an account with linked to card
14:48:34 GMT Me: best way forward is probably a brief description, then provide copy of transciprt of relevant live support chat, followed ultimately by an email demanding money
14:48:51 GMT Me: i have been researching and it sounds very fishy
14:49:25 GMT Me: the website is a webcam based adult entertainment site
14:49:52 GMT Me: I have been a member for maybe 5-6 months
14:49:56 GMT Rhys: Did they demand money from you through the email
14:50:26 GMT Me: however, not so long ago via live support they told me I had 20 accounts
14:50:55 GMT Me: whenever I queried how this is so, they failed to respond over and over
14:51:10 GMT Me: just got very aggressive and cut chat
14:51:21 GMT Me: so...
14:51:23 GMT Rhys: I would advise reporting this to us, you can report this by either using our online reporting tool or calling us on [protected]. This can be reported as an Advanced fee type of scam.
14:51:45 GMT Me: would you like to see the conversation?
14:52:05 GMT Me: most importantly they have given me large sum of money
14:52:18 GMT Me: but then asked for twice that back
14:52:32 GMT Me: via cashiers cheque to a po box
14:52:56 GMT Me: non action apparently resulting in law enforcement involvement
14:53:25 GMT Rhys: This looks like they're asking you to money launder for them. I would advise reporting this to the National Crime Agency at http://www.nationalcrimeagency.gov.uk
14:53:43 GMT Me: I have surmised it is scare tactics... reason for cashiers cheque and PO box
14:54:07 GMT Me: anonymity
14:54:07 GMT Rhys: I would also advise reporting this to us as well as the NCA.
14:54:53 GMT Rhys: You can report anonymously to us but if you want to make both reports anonymously please call us on [protected] then call Crimestoppers to report the money laundering on [protected].
14:55:17 GMT Me: I am at risk in any way?
14:56:01 GMT Me: surely if they give money in effort to scam... they have danced with the devil and lost, so to speak?
14:56:41 GMT Me: no company in right mind gives you money to then pay it back. Logic is a funny thing when applied
14:56:53 GMT Rhys: This money may have been obtained through the proceeds of crime and it looks like they may be trying to launder it though you.
14:57:08 GMT Me: or reputable company anyway
14:57:10 GMT Me: yes
14:57:13 GMT Me: may be
14:57:22 GMT Me: ok thanks
14:58:36 GMT Rhys: Is there anything else I can help you with?
14:59:06 GMT Me: no, good to have suspicions affirmed
14:59:08 GMT Me: thanks
Hi there,
I am experiencing the same situation. When you did not pay did anything happen afterwards? We’re you contacted at all or did they leave you alone?
Hi guys,
I know this thread is from a while ago, but I am in very similar circumstances. The following is an interesting chat transcript and subsequent email. Outcomes for you ad whether they are about to return the stated amount to my account (in your opinion) would be great. Really appreciate any help and support. Thanks in advance.
'info: Please wait for a site operator to respond.
info: You are now chatting with Customer Service.
Winston Miles: Hi ! How may I help you today ?
Guest: daryl051@hotmail.com
Winston Miles: Thank you, one moment please
Guest: apparently there are several accounts?
Winston Miles: what can i help you with
Guest: well i do to know why there is mor than one?
Winston Miles: several you mean 20
Winston Miles: okay what can I help you with
Guest: I use same one - daryl051@hotmail.com
Guest: simpsons1919
Winston Miles: again what can i help you with
Guest: i just wonder what is outstanding?
Guest: with 20 accounts?
Guest: some on all?
Guest: how does one even make more than one - usually limited to one per email no?
Guest: I'm just trying to work out situation, with your assistance
Winston Miles: One moment please while I bring up your account information
Guest: what number are active accounts?
Guest: also good to know please, thank you
Winston Miles: `one moment
Winston Miles: 609.95 that is being emailed to you now
Guest: a breakdown you me an?
Guest: or money?
Winston Miles: 609.95 USD is the total balance owed
Guest: all on same card
Guest: linked to i mean?
Winston Miles: yes
Winston Miles: this is one account that is owed that
Guest: I am concerned about vast number of accounts
Winston Miles: we sent you and email and no other account will be opened untill this is paid
Guest: perhaps best to block that card?
Winston Miles: do you want to pay these charges?
Guest: i did not open 20 accounts
Winston Miles: this one account is the one with a balance you must pay
Winston Miles: the other accounts may or may not have extra balances and we do not care this account is yours and has documented used from you
Winston Miles: this account must be paid
Guest: Is there some sort of process in these circumstances - perhaps attempted fraud with opening accounts in my name?
Winston Miles: the issue is not any other accounts right now. those accounts are closed and may have been opened by accident or without you even realizing so. What i want to know now is how you intend to pay this one account that is clearly yours
Winston Miles: (3:21:33 AM) Nikkol Eng: send him that
Guest: '(3:21:33 AM) Nikkol Eng: send him that' - huh?
Winston Miles: sorry that was for another chat
Winston Miles: we work multiple accounts in chat
Guest: I just feel at risk and think blocking for now is sensible?
Guest: to be safe?
Winston Miles: your account is closed and your card is blocked from all future purchases
Winston Miles: you will receive and email stating what you must do
Guest: i will block it on my end too
Guest: i will wait and look to see what it says
info: Your chat transcript will be sent to daryl051@hotmail.com at the end of your chat.
Guest: thanks bye'
Then the following -
We have been notified by our billing company that they have processed a dispute from your card for $3282.86.
We have logged your IP address, the chat logs, and all other information in regards to your use of OnBrazzers. This information will be submitted to the local law enforcement officials at the location of the IP address that we have verified with the Computer Crimes Department and if this proves to be you, you will be charged for felony credit card fraud and identity theft.
As a result of this fraud claim, this card has been blocked from being accepted at OnBrazzers and all other websites our billing provider handles. Your OnBrazzers account has also been closed and cannot be accessed.
We hope this was only a misunderstanding of the OnBrazzers terms of use, and we would prefer to avoid formalizing this process with your local law enforcement agency.
Again, your credit card is charged only when you access the pay areas of our site. The charges are a per minute charge and are clearly stated before you enter any pay areas.
On your OnBrazzers Account #[protected], you currently have $3282.86 in outstanding charges.
Make cashier's check or money order for $3282.86 in US funds payable to:
ICF Technology, Inc Ref#[protected]
PERSONAL CHECKS OR CASH WILL NOT BE ACCEPTED.
Please mail your cashier's check or money order in US funds to settle your account and avoid a police investigation:
SM Payment Processing Center
Ref# [protected]
P.O. Box 2468
Seattle, WA [protected]
Am I at risk - or is this scare tactics pure ad simple?
I am kinda curious on how this ended for you have you heard of anything?
What I dont get however is what they could possibly gain to refund someone like me that was not actually complaining about a charge? I mean they sent me like 2500 USD!?
The thing is that I did not have any charges that was not correct. I just did not like their attitude and told them that I would block my card. I did not have an outstanding balance either. Do you think it is safe to use the money for other stuff? They cannot give you a bad credit rating since they paid money into your account and then demanded them back. That would be like me putting money into your account and then demand that you pay it back in a weird way. I was a member of "Icamnude" but it is the same PO box and it is Streamate that is behind it. My card is blocked so they cannot use that anymore. I offered to do a transfer to their bank account but they did not want that. My countrys banks dont do checks like that either and the situation with Western Union is the same as yours. I am just going to ignore them. My bank said that it could not affect my credit rating in any way. I talked to a friend in the US that went to local law enforcment and they said the same thing.
Same thing happened to me. I reactivaded my account to try to end it more permanently having heard rumors about them. They wanted info like credit card number and street adress and such. When I asked why I got the answer "because I said so". I then asked if I should just block my card to avoid any problems they suspended my account and refunded everything and claimed I had disputed a charge.. It was like 2000 USD. I have tried to argue with them and asked to speak to a supervisor but gotten nowhere. I have not sent the money and have not received any emails (it has been months). I will under no circumstances send it to a PO box like they want. It makes absolutely no sense The money will stay in my account until they give me a name that I can adress it to. I live in Denmark btw. If they get back to me I will contact US authorities.