The complaint has been investigated and
resolved to the customer's satisfactionResolved Xentel DM — Fraud and scam
resolved to the customer's satisfaction
I have worked at Xentel for years now and everything that I am about to mention is 100% accurate and accounted for as far as proving that these statements are true and not hearsay or slanderous in any way shape or form.
I will just state the obvious and the most devastating blows against this horrible, crooked, and devious company.
In the past 3 months we have gone thought this unbelievable 'Heroin' epidemic that is totally out of control and I am amazed that the St. Louis County Police Department has not 'raided' or arrested anyone from this business. I honestly would not be surprised if they have undercover officers working at Xentel.
In the past 3 months we have had 2 employees that have overdosed on drugs. Both employees were involved in drug activity and the first employee was 'dead' for a few minutes in the office until some of the employees resesitated him and then the police/emt showed up. Since the employee obviously had drugs on him at the time he didn't want to be taken to the hospital and refused any further medical attention.
It is believed that this employee either overdosed on heroin or the oxycontin. Not physically seeing this employee take the drug I cannot determine what it was. I do know that he did overdose and his heart did stop beating, he foamed at the mouth, and his face turned blue, I know pot doesn't do that to you. The second overdose happened within the past 3 weeks. Not being a drug addict I don't know the levels of 'overdosing' but lets just say that this employee was going in and out of consciousness and was looking worse and worse by the second. The managers didn't want another OD in the office so instead of calling him the EMT to come, they put this employee in a car and literally drove him to his house and dropped him off on his front yard.
The mangers at Xentel St. Louis have allow the following to occur on a day to day business. All of the managers are aware of these problems and no one does anything to put a stop to it or even reprimand/call police on these actions.
This is what happens on a day to day basis at Xentel. Employees deal drugs on a regular basis (more on payday than any other day). Drugs dealt on a regular basis are: heroin, Heroin mixed with Sleeping pills, Any type of prescription drug, weed, and possibly cocaine and crack (I have never seen anyone with coke or crack). The most popular is probably Weed, followed up by heroin. If the employees aren't selling them, they actually have drug dealers come up to Xentel and they sell drugs with not a care in the world.
I repeat, the managers all know this goes on and they have seen it as well. No one does anything. I have seen with my own two eyes, people using drugs, buying drugs, and selling drugs. We all call in cubicles and I have seen probably over 100 times, people snorting heroin or breaking up bags of weed to sell, right at their cubicle desk with not a care in the world. I have also seen drug dealers come up to work and 'collect' debts off of employees by threatening employees with violence.
I have seen employees assaulted by another employees at work on the job. Some of the employees had been reprimanded, some weren't. The sad thing is, I haven't even delved into the stuff that goes on as far as people actually 'working' there.
Facts about Xentel:
Working conditions are below average, extremely dirty, unsanitary bathrooms, breakroom/kitchen, employees smoke in office 'managers don't know..wink wink', Xentel does not follow proper procedures when dealing with 'NO CALL' list.
Customers have been called numerous times on a daily and weekly basis. Callers asked to be taken off list and are still called. Callers over 'localize' calls, discrimination and favoritism is a big thing at Xentel. The xentel employee handbook is a complete joke. I don't know if any rules are followed at all. Xentel does not care about their employees, rules are changed on regular basis and none of them favor the employees whatsoever.
Paychecks are always messed up on a regular basis that never favor the employee, the 'good' callers are treated far better than 'new' employees or employees that aren't 'friends' with management. some employees are fired for minor infringements, while some employees aren't even reprimanded for drug use, theft, assault and things of that nature.
I can go on and on but I think you can get the point. I am not a employee that is disgruntled at anyone in particular, I have a clean record at Xentel, and my slate is clean. This isn't done to codemn anyone or to name drop people. I am so disgusted with the overall way that Xentel conducts their business and they claim to be 'professional fundraisers'. They don't care about anything other than the almighty dollar and they don't care how they get it.
I feel bad for all of these employees that are drug users/sellers, i shouldn't say i feel bad for them. I feel bad for their families and kids if they have any that will feel the effects of this if their is a 'drug raid' at Xentel.