The complaint has been investigated and
resolved to the customer's satisfactionResolved www.GoFlorist.com — Did not deliver per web site
resolved to the customer's satisfaction
I live in the Tampa Bay area. My daughter had her first child, our first grandchild, during September. It so happens she delivered her baby at 7:09 pm on a Saturday night. My first thought was - Oh No, we cannot order flowers because who will deliver on a Sunday!!? My husband and I found a website on the internet that promises same day delivery in any city (except Thanksgiving and Christmas). Well, I fell for their advertisement and ordered flowers late on a Saturday night, thinking at some time the next day, Sunday, my daughter would get the flowers. THEY WERE NEVER DELIVERED ON SUNDAY, AS PROMISED. I called the 1800 number for go florist.com and told a LIVE person we never got the flowers and cancel, forget it. I did not trust this florist. I went to a florist we use in Miami Beach on Monday and got gorgeous flowers delivered to my daughter's home. Problem: www.goflorist.com claims my daughter signed for the flowers on MONDAY. Well, that is simply untrue. Someone signed her name...not her. We had to go back to the hospital to retrieve these flowers. I felt 'oh I guess they sent them for "good will".'..wrong. I am in an active dispute with my credit card company. I will not pay for something that was not provided per an online guarantee. Their customer service is terrible. I was yelled at by an employee...I AM THE CUSTOMER, I AM RIGHT. When will online companies learn we consumers deserve fair service? When will they learn not to make ridiculous comments on a website that they cannot live up to???