www.ez-transactions.com review: Buying from EZ Transactions, no information given...

I am trying to purchase a scooter I found on Craigslist through EZ Transactions and I am trying to get a loan from my bank, but I need a copy of the title scanned face and back so I can get approoved. I contacted their customer support and they said they don`t give that information for security reasons. I asked the seller, he can't send a copy either because the title is in EZ Transactions possession. Is that normal? Why don't they send what I need so i can get the loan to buy their item?