Souq.com offers a super promotion in the latest HOT products such as an iPhone 5 in 270$ USD or a Mini iPad in 135$ USD they offer it in a promotion called WOW DEAL wich is announced in a big advertisement program 1 month before with an specific date of launch.
The consumer is required to wait for the launch as the time of the deal is not specified, only the date.
Upon further inquiries by phone the only information given is that the consumer must wait for the product to launch as it could launch on the website at any moment of the day and due to a limited amount of products may only last for few minutes. Therefore constantly refreshing the page is an absolutely necessity as not to miss out on the WOW DEAL.
There was a wow Deal today 8th of April 2013 for a Blackberry Z10 for 999 AED which is 270 USD.
Everybody was required to start checking the website at 00:00 hours (midnight) 8th of April and refresh as much as possible since it can be launched at any moment.
During this time a facebook page was setup with around 100 buyers interested in the same deal so we were communicating between each other about when the WOW DEAL will be launched.
Finally at 8:30 a.m. after more than 8 hours refreshing the website every second the product was supposedly launched but as an already SOLD ITEM. It was through this facebook page that we the consumers realized the product was never available for us to purchase but was simply a SCAM in order to attract traffic to the website. The reason why we believe this is because during the time of launch we all commented among each other if somebody could get the deal during that second but most of us only saw that the item was SOLD OUT in only a fraction of second only a few people managed to put the item in the cart but at the end they couldn't buy it because the website was giving them this error. "The requested items could not be added to your cart at the moment" when they refreshed the website to try again the item was sold out as well.
We all started asking between each othe if somebody could get the Promotion but nobody answered positively.
The website address that we had to constantly be refreshing was this: http://deals.souq.com/ae-en/
I will attach some pictures as proves of how the product shows sold out.
If you want to see all the coments go to the facebook page : http://www.facebook.com/SouqUAE?fref=ts&filter=2 and look for the post of the morning of 8th April 2013 around 00:00 to 12 midday. You will have a full explanation and prove of what im saying.
WOW DEAL is definitely not true do not loose hours of your life because whatever is too good to be true is not real.
Company Business Name: www.souq.com
Country of complaint: United Arab Emirates
That is true most of my comments are already deleted. Which means Guilt as ruttgard says.
Hopefully this complain page will be of help to stop this. Since this WOW DEALS are pretty new i did not find any comment about any previous incident. So hopefully this complain will make a difference for people not to be deceived again.
Guess what! They just Blocked me from making comments on any facebook site and on their site. That only demonstrates their GUILT. Please guys keep giving out this link so we can make ourselves be heard. WOW DEAL — False Advertisement
OMG is true this is the same Ali that expended the whole day saying that he got the iPhone he was the only one claiming this for more than 12 hours... Is obvious you are SOUQ member trying to deceive us... Guys I am also sending email to complain to consumerrights@dubaided.gov.ae so we are already three people doing it plus who know how many more. Join us in making Justice here. And stoping this people from plaing with our time. Please write your experiences here and send complain email to: consumerrights@dubaided.gov.ae
strongly agree this is the same Ali that expended the whole day saying that he got the iPhone he was the only one claiming this for more than 12 hours... Is obvious you are SOUQ member trying to deceive us... Guys I am also sending email to complain to consumerrights@dubaided.gov.ae so we are already three people doing it plus who know how many more. Join us in making Justice here. And stoping this people from plaing with our time. Please write your experiences here and send complain email to: consumerrights@dubaided.gov.ae
Srongly Agree is true this is the same Ali that expended the whole day saying that he got the iPhone he was the only one claiming this for more than 12 hours... Is obvious you are SOUQ member trying to deceive us... Guys I am also sending email to complain to consumerrights@dubaided.gov.ae so we are already three people doing it plus who know how many more. Join us in making Justice here. And stoping this people from plaing with our time. Please write your experiences here and send complain email to: consumerrights@dubaided.gov.ae
strongly agree with this is true this is the same Ali that expended the whole day saying that he got the iPhone he was the only one claiming this for more than 12 hours... Is obvious you are SOUQ member trying to deceive us... Guys I am also sending email to complain to consumerrights@dubaided.gov.ae so we are already three people doing it plus who know how many more. Join us in making Justice here. And stoping this people from plaing with our time. Please write your experiences here and send complain email to: consumerrights@dubaided.gov.ae
As simple as this, Souq.com UAE wouldn't need to comment on ANYTHING if they are not GUILTY. What is a big "successful" company as souq be doing on a customers complaint page trying to justify themselves. What is the need if the company claims to be fair? Isnt it normal for some companies to have negative feedback?...however, when there are over hundreds of complaints, of course, a company feels the need to take necessary action to prove they are fair, by, deleting messages on their facebook page, blocking certain customers from access to this page and justifying themselves on a customer's complaint page..No one is trying to tarnish your image. It is you, Souq.com, who have done this to yourselves by advertising a product that never existed as a marketing scheme to fool customers in believing they had a real chance in purchasing this amazing deal.
You have no words, they are empty, since there is no Government or a regulating company available to prove your DEALS are FAKE.
You can say a thousand things and have "proof", but all of it can be just made up.
You can have people claiming they got the WOW [SCAM] DEAL but all of them may be your own staff or your employees following your orders and posting feedback on these purchases in order to deceive us once again.
THE FACT is that we were not 50 or a hundred people, WE were THOUSANDS of people looking for the WOW DEAL (that was a SCAM) continually refreshing your website every second and ALL OF US, within a fraction of a second suddenly saw your product updated as SOLD OUT! and whoever got to put it in the cart WAS NOT ABLE TO BUY IT due to a message appearing "The requested item could not be added to your cart at the moment" therefore the buyers were not able to proceed with the purchase. THIS IS CALLED A SCAM. This is DECEIVING and is not right.
You got people from every kind of race and financial status' waiting and wasting their time for this. There were reportedly people who stayed up all night, even though they had to go to work early the next day. Do you think this is FAIR?
Even if your deal was true... (lets say) and lets say you sold 5 to 10 items in a second (which is impossible) Why would you attract thousands of people for a product that will only be available for a couple of people? Why would you play with peoples time and energy like this? Of course we know the reason. It is in order to satisfy your selfish desire to fill your pockets with money by creating more traffic to your website.
If you were a real, honest and a FAIR website, at least you would have given a time frame for the WOW DEAL of 4 hours and you would state HOW MANY ITEMS YOU HAD AVAILABLE FOR THE DEAL. But of course, we know the reason you don't do it, and it is because if you would say how many items you had you would never have had attracted thousands of people to your website like you did on 8TH APRIL 2013 with the FAKE BLACKBERRY Z10 for 999AED. AND this is only supposing that your deal was real for a couple of people which we are sure is not the case.
Souq.COM I will always be here to tell the truth for THE PEOPLE you are hurting and deceiving with your SCAMS.
I will always be here to give FACTS not empty words with no real PROOF like you guys DO.
So please DEAR do your self a favor and STOP SCAMMING.
Whoever wants to get in touch with me send me your email through an inbox here or a comment right here
DDSP Thank you for your support. They Did the same with me they blocked me from commenting permanently in any of their websites so I will do the same open another account because is the only way we can spread our word and help people avoid this trap.
Please spread the word. I will continue to do so aswell.
I just received and email from Khaleej Times (a Major Newspaper in Dubai) asking for my mobile number to talk about writing an article about Souq.com WOW DEALS.
But I don't know if I should do it. Or if is real that is Khaleej Times... Specially while providing my Mobile Number.
I am uploading an image with the email they sent me. So you can see it and tell me.
What do you Guys Think?
When I listen to people like you it gives me more courage to keep defending this cause.
Your comment only confirms once again how souq is able to deceive us using others people name in order to confuse and make us believe their deals were real.
Look how this j3poii threatens me by saying "The next move is yours, SOUQ is just waiting" what he is saying is definately because he is part of SOUQ and they are afraid of the media. So yes, now I will do as much as I can to let everybody know about this.
I will repeat, souq can say whatever they want. The fact is that your promo or deals are not regulated by any kind of regulatory company or by the government, therefore, there is NOTHING that can guarantee or make us believe in you after all of us experienced the BB Z10 deal being sold out in less than a second. And nobody was able to say they got the DEAL.
After 2 days Souq supposedly delivers the BBZ10 to four or five people and takes pictures of them to prove the deal was not a scam...but what does this prove? NOTHING! As far as I am concerned, these people are all part of souq.com and not real winners... And the worst part is, that nothing can be done to prove any of it is real.
INVOICES can be made up, photos can be faked and sent, comments can be posted by "happy customers"...the list goes of all the things they can do to state their deals are real and not just desperate measures to save their image.
The only way we can believe in their promos is:
1- If they say the time the WOW DEAL is going to be up. (They DO NOT want to do this because it will lower the amount of time the customers will be in their website.)
2- If they say HOW MANY ITEMS will be available. (They DO NOT want to do this because this will lower the amount of traffic in their website because people will already know their REAL chances of getting the DEAL)
3- If they contract a third party company as a regulator of the DEAL. or a government institution will be better. (They DO NOT want to do this because the WOW Deal is a SCAM.)
This is really the only way we can confidently say, YES ALL DEALS ARE REAL, and it is all we are asking, after this we will believe, not to mention make your customers happy and not waste their time. Because it will then be controlled by your side and our side, not only by SOUQ.COM, which is unfair.
We need this because your word can not be trusted... And it makes it worse when you try and cover up your mistakes including when participating on negative comments blogs.
So please dear, do yourself a favor and MAKE CHANGES, don't stoop any lower.
J3poii what is wrong with that is that there is no regulations on these Deal...
Must of the Countries where you do such schemes, or games or deal as you want to call it have a third party regulatory company that regulates the fairness and the reality of the Deal.
UAE is not asking them or forcing them to do this. Therefore the deal cannot be trusted.
They can do whatever they want and play with us as they like.
souqscam18 hrs 11 mins ago
Before anything else my Dear i am going to talk with you with the respect a human being deserves.
I will tell you I was a seller and buyer in souq.com and I used to do it as a form of business.
I do not die to have a BB Z10 but why not to buy it for 999? I believed in souq and realize I was loosing my time bu doing it and thats not fair.
Listen, I am a justice lover. I love to be Fair and people to be treated as they deserve. That is why i have the courage and I invest the time to let people know the truth about souq.
Even though the WOW Deal though is not a raffle or a lottery it needs to be regulated because it can easily be used in the ways i already told you.
Or tell me my dear friend? Is it impossible that the deals are fake. Is it impossible that they are doing it just to attract people to their website making innocent people loose time? Is it impossible tey can make up invoices or make their own employees post on facebook that the deal is tru and take pictures of the to "prove" it is true?
And now lets say that the deal is true: for example 2-4 items sold:
Do you think is fair make someone loose their sleep and go to work without sleeping without letting them know there is only 2-4 items? Because trust me noone that sees this deal thinks about the offer being only 2 items. People are excited for it. At the end you guys are playing with these peoples feeling.
The only way to stop this to be able to happen is to have a regulatory company. As simple as that.
I am pretty sure you are from souq I can't imagine a customer trying to save a company reputation like this without winning nothing. Its just unusual. So if you are from souq let me tell you I will not stop this until you make the deal fair say the time give the quantity of a ailabke items and have a regulatory company. Or you stop the deals.
Please do not be offensive in your next messages if you want to answer. Keep it i. The respect way. Thank you.
Clarke! Thanks for joining us. I cant see your comment
They Did it again Today with the iPhone Deal making fool of the PEOPLE.
Now they are using a new strategy. Instead of publishing the item as sold out right away they are leaving the item on the website as if you are able to buy it. It shows 45% sold and when you hit BUY IT NOW you just get a SERVER ERROR...
SOUQ.COM You are so pathetic.
Jeffrey Tolosa ( http://www.facebook.com/jeffrey.tolosa ) J3poii:
I sent and image of the person that emailed me as proove of what I am saying is true and I will send it again.
The only reason I did not do it is because I am not an EMIRATI. I am an expatriate. And you know that we dont have as many rights as an EMIRATI. I did not do it because I do have a business here and I dont know if the government is supporting SOUQ so I dont want any problem.
Check the picture! I am not Lying. WHy whould I?
If I am defending Peoples right. Not making fool of customers like you SOUQ.COM are doing.
Guys check out this image that one disappointed customer made about Souq. Its pretty funny because is using SOUQ's facebook timeline cover photo and he edits it putting "Best Wow Deal Scams"
I dont believe they would support them if they know they are doing something illegal come on... I never said that. What i meant by government supporting them is that government has given them the right to operate in UAE. The thing is that SOUQ has the ways to make it look legal because there is nothing that is regulating them... So my Word would be nothing for them until they can proove them ilegal...
Is that all you can do blame it on me a person that is fighting for the right thing?
Come on... It is so obvious that these guys are doing something wrong.
If you were not part of them you wouldnt be supporting them come on Jeffrey let us be in our own complaint board there are many people affected and thats why they are here.
J3poii:
You have a good point. And I understand what you mean.
However,
Why does this always happen?
Why did it happen this morning again? Now in a different way: The Deal is available with 45% sold but nobody is able to buy it...
They should really stop this because even if they are selling only one (and this is giving them the benefit of the doubt as you requested) they are getting thousand of customers angry and wasting their time for a selfish desire of making money bringing traffic, popularity and accruing emails from customers.
And yes, They do have good prices and good Deals...
Also other bad things like horrible shipping and handling and low quality product sometimes.But is a young and growing company so this is understandable.
hey evidence enough is many people complaining and no clear evidence that the deal was true.
I checked the report... But at the end Souq will give a good explanation.
The good think is that... I think there will not be anymore wow deals.
We actually managed to make souq say at what time the deal was going to be live and to put in the advertisement that there is a limited quantity which is fair enough and we got to do a lot with it.
Well Done Transporter!
Totally Agree with what you just said! Serious Company do not need to comment back in their defence.
Thanks for your support everybody!
Even if they sell 1 or 5 or 100 they should be regulated. Im going to sleep now see u tomorrow.
J3poii i kind of like your passion for defending what you believe even though I dont agree with you!
Is not nice to make fun of people when they don't know how to do something.
Maybe he was just too lazy to make a screenshot that preferred to take a picture.
I do not believe in SOUQ and never will.
Thanks Jake Real for your evidences!
Hey! Check out this video guys. One more evidence:
http://www.youtube.com/watch?v=9P8EuoH2kSw
Check this video out! It shows what happpened with the WOW deal for the iPhone 5.
http://www.youtube.com/watch?v=9P8EuoH2kSw
Exactly and a real customer would never spend hours of his live in this complaint board defending a company with so much passion as j3poii is doing!
This is the reason I strongly believe he is part of souq.com.
Anyway, we have already gotten what we wanted that is to stop the Wow deals.
Even on the last wow deal they had to state at what time the deal was gonna be on and that there is a limited quantity.
We have a Victory there Jake Real!
And thanks for your support Jake Real.
And J3poii also for being such a good person to argue with!
I am posting this on behalf of J3poii since he cannot post on the board for some reason!
It doesnt mean I agree with anytging he says.
@Jake Real
If your arguments were slammed right onto your face, that's what you do. You resort to demands which really don't matter. How do you prove something like that in a virtual place? Unless you want to meet me and my family and friends, how?
You are not making any sense. You're accusations are baseless. You can speculate and have doubt all your life for all I care but I will not give in to your demands just to satisfy you.
Answer the 3 points or you are just nothing.
I have invalidated your claim days ago. You are not making any sense.
The points I presented to you are facts. They don't have to come from Souq.com. They can be said by smart people too.
And by the way, I think one of the competing companies paid you to destroy Souq. There, I returned the favor. Prove that and you get what you want.
Now, do not stop barking. Lol. Then roll on your tummy. :)))))
(Note: I posted this yesterday and today, it didn't show. As a gentleman, can you post it for me? Thanks.)
http://www.emirates247.com/news/emirates/iphone-5-souq-com-answers-fake-deal-charge-2013-05-01-1.504795
Read.
And if you are not convinced, charge it to experience.
As I said before, if you think you wasted your time on previous deal, do not join future wow deals. Nobody is forcing you. It is your right to not join.
same old comment from souq.com, they just copy and paste it and cant even think of better alibi...
Sour grapes...they're every where.
good luck jepoii... souq.com might hang your photo on their hallway and make you the "Employee of the Month" for covering up their buttocks for them... keep up the good work... LMAO
Sour graping - you're doing it right.
copy and pasting... like your mama always do... Mr. Wanna Be...
Name calling - sign of immaturity. You're doing it right.
then prove yourself if you dont want to be called "Mr. Wanna be"... were missing the argument here... what happened to the attestment that you will make? you're doing it wrong...
I can attest to a previous wow deal.
I have stated and explained all the reasonings from my understanding of the deal. But you fail to understand everything I said.
You are blinded by your sour graping. You are so frustrated because you were not able to grab the deal that you won't believe anything I say about these Wow deals.
You are now acting like a sore loser. I pity you.
What kind of attestment do you want?
Do you want to see the iPad?
Do you want to meet me and know about me?
Seriously?
I have been trying to grab these deals from more than a year ago. What about you? Did you really think it was that easy to buy from a deal like that?
When your mind is clear enough, think about these:
1. They spent a certain amount of money on these online ads, can't they spend for the iPhone 5's to be sold? (be it 1, 5, 50 pcs...) I don't think a company which is doing good will risk its name for a number of iPhone 5's which may only cost a fraction of the ads.
2. You cannot just fake something like that. It was all over the UAE. Even on the online paper.
3. If you were not able to grab it, as I told you, ### happens.
You should have known these before you started whining and acting like you did.
Do i want to see your ipad?
- No...
Do i want to meet you and know about you?
- definitely "HELL NO" that would be so gay... this is a complaint board and not a dating site or something...
What i/we want?
- prove yourself that your not working with souq.com or have any relative or connection with them... simple as that... end of argument...
And how would I prove that in a complaint board?
Even if I proved, would you even believe? I doubt it.
Furthermore, did you read the 3 points I mentioned and think about them? Don't you have any counter arguments for each point?
Lame...
Do i really need to counter all the points that you raised? i dont think so... since i've already seen it from your old posts and as what i have said "prove yourself that your not working with souq.com or have any relative or connection with them... SIMPLE AS THAT (do i need to make the font more bigger?) so go ahead and post your evidence here in the complaint board. i might assemble for you a groupie to cheer for your future post if you will do this right... dork
That is the point of these arguments. If you cannot bring up good counter points in your complaint, you are not making sense. You are just a sore loser, like a kid thinking he was robbed a candy not really his. Go ahead, make your fonts "more" bigger. If that will make you "more" happier. Lol.
Think about the 3 points, and tell me again why you thought it was a scam.
your answering my question by another question...thats not how argument works, it should be "Question then Answer"... why dont you prove yourself first and post your evidence here in the complaint board. i dont bark when somebody else ask me to, i am the master of myself! and dont represent somebody else. not unless you show us hard evidence that your not one of them, you cannot remove my doubt. Besides, what did you gain for deffending this scammer so hard? are you some kind of a charity worker in Red Cross or Red Cresent? Bite me...
Where you at souqscam? i thought you already left this complaint board coz i haven't seen any post from you for more than a week... and for that, you owe me a cake for letting me work my a$s out here while your watching on the side lines (just kidding... lol)!
What happened to this baseless complaint? From some time now, there were 3 or 4 Wow/lucky deals. What happened to the people who said they will file a complaint to the authorities? What happened to the (empty) threats? Losers.
WHY IS THE UAE GOVERNMENT NOT TAKING ANY ACTION AGAINST THEM.
I got my deal, don't know what anybody is complaining about. Yes, this deal is a publicity stunt, there's limited stocks. Very limited. It might be even a few pieces that thousands are trying to get. It's not your device till you've paid and received it. Until you have received the device and paid for it, you can claim it's yours and no "scam" has taken place. A scam would be if you paid for the item, and the money left your account and you never received the device. That is just not the case as none of you guys have been able to pay for it yet. Again, try at 11.59pm the night before the deal and you might get lucky. This was already explained and just because you're angry and ranting on their facebook wall where other people have real complaints, they've maked yours as spam. Move along, there's no action to take here. If you don't want to receive any updates on this, delete your SOUQ account and mark all their emails as SPAM, simple.
There's no scam here, just people who are complaining they couldn't grab the offer in time. There's only a few pieces and many people trying to get them. A scam would be if you paid for it, money left your account and you don't receive anything. It's a publicity thing, if you don't like it, stop using their website and move their emails to spam. Also, your comments are SPAM on their wall cause they already explained the concept to you. Stop attaching screenshots and explaining, cause you did not get scammed.