WoodSprings Suitesthe hotel staff

E Sep 12, 2019
This review was posted by
a verified customer
Verified customer

I stayed a night in this location and it was the most disgusting horrible experience I have ever had in my life. First off the lady at the front desk (no name tag) black female did not put me in the system which I found out later on when a couple (male and a female) got into my room... They apologized and told me that they had the same room or... I was fine with it I was like ok mistakes happen I left my room to get some food on my way back my meat didn't work went to the front desk and I was informed by the night shift front desk (had a name tag on I believe was john) that the lady earlier didn't put me in the system sounded very fishy to me any way took me few trips up and down to get the meat reactivated in which didn't at the first try from the front desk. While I was in
My room taking a shower the room phone didn't stop ringing once I got off the shower I called the front desk and I gave them my room number and that i'm returning their call I received they said no one called. Any way the next morning at 9 am I was still asleep to wake up to a very loud bangs on my door and a male and a female asking check out???!!! Check out!!!??? I went out and I told them it's 9 am and I know check
Out is at 11 am so why you keep banging on my door? They just ignored it I went to the front desk wanted to ask for a (do not disturb sign) which they don't have and address this issue the front desk was a different black female (no name tag no uniform on) she was extremely rude and smelled very badly. I asked why she isn't wearing a uniform or a name tag she said she doesn't wear them also she feels threatened when people complain to her they few minutes later when i'm in my room taking a shower getting ready to leave another bang on my door it's the police (they were very nice) and told me that I had to leave which I was already doing before they get there and it was the front desk who called them on me. I explained and the cops said they already get lots of calls from theses people and appetantly something isnt right with these staff. I said the reason I come to this place was the high rate they said it's because a new place and wait it a year or so and see how the business will go with this management. Also I heard that some people get charged extra fees for smoking at this location even if they don't smoke or use any tobacco at all. And one more thing the whole environment was terrible people gathering out side the hotel entrances talking loudly the whole night I don't even know if they are guests or just hang around all the entrances of this hotel.
I believe that these two front desk are very uneducated and also racists towards minorities and other ethnicities since I have a different name to them... Even though I have been in the states almost all my life I wasn't going to write this complaint since I already left a review but then when I saw another review I kind of felt it's the case with this hotel staff and I had to write this complaint to you
Thanks you and looking forward of hearing back from you.

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