Williams Hyundai review: Hyundai Santa Fe 2025

Dear Hyundai Customer Care,

We purchased a 2025 Hyundai Santa Fe from Williams Hyundai in Lansing. Since purchasing the vehicle, we have experienced recurring issues resulting in warning lights and diagnostic trouble codes.

We took the vehicle to Williams Hyundai Service Center on three separate occasions. On each visit, the warning was cleared, but the underlying issue was not resolved. The same problem continued to reappear.

We recently brought the vehicle to Huffines Hyundai in Plano, Texas, where we were informed that the issue is related to the charcoal canister system and that Hyundai will not cover the repair under warranty. We have been presented with an estimated repair cost of approximately $1,000.

We believe this situation is unfair because the issue was reported multiple times to an authorized Hyundai dealership, and the dealership was unable to properly diagnose and repair the vehicle. The recurring concern existed before the current diagnosis and should be covered under warranty or goodwill consideration.

We respectfully request that Hyundai review our case, cover the necessary repairs, and investigate the prior repair history at Williams Hyundai.

We have retained all service records and can provide them upon request.

Sincerely,

Avinash Kumar

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