The complaint has been investigated and
resolved to the customer's satisfactionResolved Wig Salon — They Do Not Stand by their Word
resolved to the customer's satisfaction
On 1/20/09 I received email confirmation of a wig I ordered through Wig Salon. The wig was received at my home address on 1/26/09.
On 1/26/09 I emailed Wig Salon asking for a return authorization since the color was far from the depicted color on the website. On 1/27/09 I received an email from Jamie who stated that it was a Clearance wig and there were no return or exchange rights with the wig. But, Jamie also wrote, "since this is your first order with us - i am going to try and see what i can do -". He asked that I call him and provided a cell phone number.
I called him on 1/27/09 and he asked me to forward a picture of myself which I promptly did. On 1/29/09, I forwarded another picture with the email of 1/27 and asked if he had any luck in his search for a wig for me. On 1/31/09, I emailed him again. On 2/3/09 I emailed Jamie's original email with subsequent ones to no one in particular and asked if anyone could help me.
On 2/3/09 Alice replied stating, "Let me know which one you like and I can give you my personal opinion about the color." I replied on 2/3 09 asking her if a particular wig came in a color similar to mine. On 2/7/09, I emailed her once again with no response.
On 2/10/09, I again emailed Jamie asking for help. I emailed him again asking if his lack of response meant that I was stuck with the wig. No response. On 2/12/09, I sent another email which included previous emails to no one in particular asking for help. Again, no response.
Their lack of response to a previously stated offer to help indicates to me a total lack of veracity and commitment to customer service. This experience has certainly destroyed any faith in online purchases again.
Do not buy from WigSalon.com.