Westgate Lakes Resort review: Owner relations: employee told me on several occasions I could transfer weeks to Interval International. Reneged on that promise.

In April 2023, I spoke to James in the account/ service department regarding my Westgate maintenance/taxes for the year 2022. At that time James stated that if I paid my 2022 maintenance/taxes, WG would give me 2 weeks. I asked him repeatedly “can I transfer them into Interval International (II)” and his answer was YES! I spoke to this person twice in April. May 5th I paid my main/taxes and again I confirmed with him that I wanted these weeks to be transferred to II and again I was told I could. June I called II to make reservations and was told: II could see the 2 weeks in the computer but Westgate has to release them. I called WG and by chance I spoke to James and in that phone conversation, he again stated that I should be able to transfer those weeks. So he called II to ask them about the problem then consulted his manager or someone; who informed him that the policy @ WG had changed. Owner relations will not help; as I told them “I the client cannot be held responsible for policy changes your own employees are not aware of”! I asked them: “since you record phone calls” please go back to the dates of the conversations with the most recent being that very same day (July 5) I was complaining. I was told it would take 7-10 days to listen to the tapes and they would contact me. Well they never did, so I waited the 2 weeks and I called them. I felt once they heard him state several times on different dates that those weeks would transfer; then Owner relations would have to allow my weeks to be transferred to II. I was told that they didn’t hear that on any conversations and could not transfer old weeks. I feel owner relation is lying! The last conversation on July 5th in which he called II should be on record, the manager he spoke to that told him about the undated policy should know what was said.