West Seattle Autoworks review: Scam

Worked with them twice now and never will again. Shame on me right? First time I brought my car to them after my clutch overheated and started slipping after a long road trip. I made the appointment and told them explicitly I just wanted a quote for a new clutch system, I already knew it needed to be replaced. They said they needed to look at the car, ok. After their “inspection” I get an invoice for a 100$ inspection fee that states “tech looked around the outside of your clutch and noticed some shavings and residue, along with burnt clutch smell, recommend clutch replacement”. They didn’t even take the clutch out. I paid them 100$ to tell me what I already knew. I looked at my own clutch and figured that out as well and didn’t need to spend 100$ for you to open my hood and close it.. They then quoted me for a clutch job over 3500$ including parts and labor. I got it replaced at the dealership for 2200$ total after that.

Second visit, need an oil change and rear brake rotor and pad replacement. Simple enough?
Firstly 108$ for an oil change is ridiculous, but they did do that correctly I guess haha.

I explicitly told them rear brakes only. They proceed to do full brake check. Okay I guess, even though I just had front brakes done and told them that prior to service. They manage to “break” a stud off my front tire due to “excessive rust” while doing their inspection.. tried charging me 160$ for an hour of labor on a single stud lol. Upon me checking out my stud when I picked my vehicle up, there was no rust to be found, only the stud itself was a little stripped but not too bad. And then somehow they “lost” the nut to the stud after I explicitly asked for it back, now after buying a new one, it screwed on fine back to my old stud… they literally make problems then charge crazy money to fix them.

Wanted to charge me almost 800$ for new rotors and pads when the dealer will do it for 580$.. I would avoid working with these guys if you can.. they were also super pushy and aggressive on the phone acting like I dont know what I’m talking about. I literally work on this car myself all the time, I came here to save time since I’m busy with work and now I’m just wishing I did the oil and brake checks on my own. Now I’m gonna try to file with wa commerce office to get reimbursed for the nut they “lost”. im sure they’ll respond to this review saying I agreed to have the work done at this rate and did nothing wrong, but take it from me, it’s more of a hassle working with this shop than it is helpful unless you’re full of money and just need work done asap. I hope they pay their staff well because they obviously have to put up with a lot.. Overall, Dont waste your time or money here.