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I bought a Weslo bike second hand, after using it a few months the belt broke. I got ripped off from Weslo with having to purchase a replacement belt for $120.00 (The part is only worth maybe $5.00) Then, there are no instructions on how to replace the overpriced part. Customer Service, although very polite, had no idea how to tell me to replace it because there are no directions. The ONLY remedy is to spend another $140.00 to have customer service come replace it! This is a rip off! The bike is only worth $140.00 new and I will have $240.00 into just replacing the belt. This is something that I should be able to fix with the outrageous price they are charging for the part.
I have tried several times this week to get through to Weslo's Customer Service line. No matter which department I try, I am disconnected after waiting 20 minutes on hold.
I sent an e-mail through their contact option on the website at www.wesloservice.com, only to receive a generic confirmation of receipt. No one ever contacted me regarding my complaint.
I bought a treadmill at K-mart on 2/21/10. When I opened the box, the motor hood had a melted spot on it. I wanted Weslo to replace the motor hood because now, none the the area K-marts have this treadmill in stock.
It appears I will have to return it for a full refund and just move on to another brand. Very disappointing.