Webworks Internet review: Debiting credit card without authorisation 4

I agreed but told them that this would be a trial for one year as my business does very well without a website.

They then contacted me asking for more money to get the cottage website live on the net, assuring me that it would be well-used. I had assumed that I had already paid for this service and was surprised to be asked for more money. However I paid up, hoping for the good service and regular contact that they had promised.

When I was not able to access the website with any key words and could only access it by typing in the full url, I complained. The company ignored my complaints for several weeks and, only after great persistence on my part, fixed it for the website to appear when I typed in several key words. However, after one week again I typed in the key words and could no longer bring up the website. I complained again by telephone but the company ignored me.

I decided that I was wasting my time and put the whole thing down to experience.

However, on return from my holidays in March 2009, I found that they had sent me a renewal letter for the domain and had, completely without authority, removed £113 from my account via my credit card.

I immediately contacted them, but they have sent me a letter to say that they will not refund the money.