CB Antivirus Software Webroot Complaints #62-81

Webroot review: automatic renew without my knowledge ( 3 comments)

amazingGrace of Pleasanton, US

Nov 17, 2009 7:12 pm UTC

Resolved

I bought Webroot AntiVirus and AntiSpyware one year ago (8/19/09) should be good for 3 computers, then my old computer broken.
This year, when I purchased a new computer, I tried to install Webroot AntiVirus to my new computer (2nd computer) on July. I was denied. So that I did not want Webroot Anti-Virus any more. I got another AntiVirus for my new computer.
Lately I found a charge from Webroot Software for $49.95 (AntiVirus). It was Automatic Renew. But, I did not want it.

When I called, their recording phone said I should go online to get my refund. When I went to Webroot refund website, it said my invoice was over 30 days old. I was too late to ask for a refund. But, I did not know until now. They can check that I have never used the Key Code to install it on my any omputer yet. They knew I have never use it, why did not they give me a refund?! I was late because I have been moving from Sacramento to Sunnyvale, after my husband passed away (he trimed a tree and fell from a ladder, got brain injury, then brain death 4 weeks later). Please help me, Thank you.

My Webroot Software Invoice # RA00019139046, Amount $49.95.
Charged on my American Express on 8/13/09. (Due date: 10/06/09)

Grace M. Tung
home: [protected]
cell: [protected]

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

3 comments

Add a comment

Belen Lungcay

Queens, US

1 comments

Belen Lungcay of Queens, US

Dec 13, 2009 1:10 pm UTC

webroot pls. do not auto renew without permission.

Mustahid

1 comments

Mustahid of BD

Aug 20, 2018 5:28 pm UTC

Verified customer

I'am from Bangladesh, when I try to type in Bengali language on chrome browser I can't type but if I shut down webroot security anywhere manually then I can type.
I'am using Bijoy Bayanno 2016 to type in Bengali.
So tell me how can I solve it.

Anderson111

1 comments

Anderson111 of US

Aug 20, 2018 9:29 pm UTC

https://webroot-support.com/
https://webroot-support-number.net/
https://247tollfree.com/webroot/
http://webroot.support/
https://geek-squad-webroot.com
https://www.web-root.org
https://webroot.support-number.net
https://www.webrootnow.com

Webroot - automatic renew without my knowledge - Photo 1 - comment #1945825

View 0 more photos

Webroot - fraud and cheating 49

Resolved

Webroot - won't honor thier 30 day guarantee 22

Webroot - webroot renewal quarantine blackmail 20

Webroot - debited my bank account without my permission 15

Webroot - bad support, bad product 8

Resolved

Webroot - poor technical support

Resolved

Webroot - refund for autorenewal 4

Resolved

Webroot - refund 1

Webroot - Software

Webroot - avoid this company and its software at all costs 2

View all Webroot reviews and complaints

Webroot Contacts

Webroot phone numbers

+1 (800) 772-9383

Click up if you have successfully reached Webroot by calling +1 (800) 772-9383 phone number 0 0 users reported that they have successfully reached Webroot by calling +1 (800) 772-9383 phone number Click down if you have unsuccessfully reached Webroot by calling +1 (800) 772-9383 phone number 0 0 users reported that they have UNsuccessfully reached Webroot by calling +1 (800) 772-9383 phone number

Head Office

1800 303 386

Click up if you have successfully reached Webroot by calling 1800 303 386 phone number 1 1 users reported that they have successfully reached Webroot by calling 1800 303 386 phone number Click down if you have unsuccessfully reached Webroot by calling 1800 303 386 phone number 0 0 users reported that they have UNsuccessfully reached Webroot by calling 1800 303 386 phone number

100%
Confidence score

Ireland

+1 (303) 442-3813

Click up if you have successfully reached Webroot by calling +1 (303) 442-3813 phone number 0 0 users reported that they have successfully reached Webroot by calling +1 (303) 442-3813 phone number Click down if you have unsuccessfully reached Webroot by calling +1 (303) 442-3813 phone number 0 0 users reported that they have UNsuccessfully reached Webroot by calling +1 (303) 442-3813 phone number

Head Office

+1 (866) 350-6089

Click up if you have successfully reached Webroot by calling +1 (866) 350-6089 phone number 0 0 users reported that they have successfully reached Webroot by calling +1 (866) 350-6089 phone number Click down if you have unsuccessfully reached Webroot by calling +1 (866) 350-6089 phone number 0 0 users reported that they have UNsuccessfully reached Webroot by calling +1 (866) 350-6089 phone number

Sales

+1 (800) 870-8102

Click up if you have successfully reached Webroot by calling +1 (800) 870-8102 phone number 0 0 users reported that they have successfully reached Webroot by calling +1 (800) 870-8102 phone number Click down if you have unsuccessfully reached Webroot by calling +1 (800) 870-8102 phone number 0 0 users reported that they have UNsuccessfully reached Webroot by calling +1 (800) 870-8102 phone number

Business Customers

+1 (866) 254-8400

Click up if you have successfully reached Webroot by calling +1 (866) 254-8400 phone number 0 0 users reported that they have successfully reached Webroot by calling +1 (866) 254-8400 phone number Click down if you have unsuccessfully reached Webroot by calling +1 (866) 254-8400 phone number 0 0 users reported that they have UNsuccessfully reached Webroot by calling +1 (866) 254-8400 phone number

Business Customers, Sales

+1 (858) 652-4800

Click up if you have successfully reached Webroot by calling +1 (858) 652-4800 phone number 0 0 users reported that they have successfully reached Webroot by calling +1 (858) 652-4800 phone number Click down if you have unsuccessfully reached Webroot by calling +1 (858) 652-4800 phone number 0 0 users reported that they have UNsuccessfully reached Webroot by calling +1 (858) 652-4800 phone number

BrightCloud

+1 (650) 292-6600

Click up if you have successfully reached Webroot by calling +1 (650) 292-6600 phone number 0 0 users reported that they have successfully reached Webroot by calling +1 (650) 292-6600 phone number Click down if you have unsuccessfully reached Webroot by calling +1 (650) 292-6600 phone number 0 0 users reported that they have UNsuccessfully reached Webroot by calling +1 (650) 292-6600 phone number

San Jose, CA

+1 (858) 652-4470

Click up if you have successfully reached Webroot by calling +1 (858) 652-4470 phone number 0 0 users reported that they have successfully reached Webroot by calling +1 (858) 652-4470 phone number Click down if you have unsuccessfully reached Webroot by calling +1 (858) 652-4470 phone number 0 0 users reported that they have UNsuccessfully reached Webroot by calling +1 (858) 652-4470 phone number

San Diego, CA

+44 203 349 2399

Click up if you have successfully reached Webroot by calling +44 203 349 2399 phone number 1 1 users reported that they have successfully reached Webroot by calling +44 203 349 2399 phone number Click down if you have unsuccessfully reached Webroot by calling +44 203 349 2399 phone number 0 0 users reported that they have UNsuccessfully reached Webroot by calling +44 203 349 2399 phone number

100%
Confidence score

United Kingdom

+353 16 307 604

Click up if you have successfully reached Webroot by calling +353 16 307 604 phone number 1 1 users reported that they have successfully reached Webroot by calling +353 16 307 604 phone number Click down if you have unsuccessfully reached Webroot by calling +353 16 307 604 phone number 0 0 users reported that they have UNsuccessfully reached Webroot by calling +353 16 307 604 phone number

100%
Confidence score

Ireland

+61 280 711 900

Click up if you have successfully reached Webroot by calling +61 280 711 900 phone number 1 1 users reported that they have successfully reached Webroot by calling +61 280 711 900 phone number Click down if you have unsuccessfully reached Webroot by calling +61 280 711 900 phone number 0 0 users reported that they have UNsuccessfully reached Webroot by calling +61 280 711 900 phone number

100%
Confidence score

Australia

+81 345 886 500

Click up if you have successfully reached Webroot by calling +81 345 886 500 phone number 1 1 users reported that they have successfully reached Webroot by calling +81 345 886 500 phone number Click down if you have unsuccessfully reached Webroot by calling +81 345 886 500 phone number 0 0 users reported that they have UNsuccessfully reached Webroot by calling +81 345 886 500 phone number

100%
Confidence score

Japan

More phone numbers

Webroot emails

communitysupport@webroot.com

100%
Confidence score: 100%

Support

jtran@webroot.com

93%
Confidence score: 93%

it

Webroot address

385 Interlocken Crescent, Suite 800, Broomfield, Colorado, 80021-8062, United States

Webroot social media
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

May 18, 2026
View all Webroot contacts