Wawa reviews and complaints 1
View all 693 complaintsWawa - hourly employee
I was just trying to make a purchase but ed made that very uncomfortable for me. Ed had an instant attitude that I wouldn't even expect from a teenager! I asked for newport 100s and the 2 pack of juul pods. He told me that the pods I see are display only and he had to check in the back. Ok. Another employee asked if I was being helped and I told her yes but I didn't know that the pods on display were only display cases and as she was confirming that they were, in fact, display cases, ed comes out from the back saying 'I told her that already' as if he was annoyed and I was questioning him. From then on out it was only attitude I was receiving from this presumptuous 50-60 year old man. He then asked 'do you want the 3%?' (since I barely use juul pods, I usually use eon smoke) it took only maybe 2-3 seconds before ed was getting impatient with me, he shrugged his shoulders with hands involved, so as to hurry my answer along. I then said 'well I don't know, what's the other percentage? 5%?' he said yes, and I said that I wanted the 5 %... Looked through the box, was mumbling something when the other cashier came to see what he was saying. I still don't know but ultimately, there was only the 4 pack of 5% so I declined. He didn't check my id he said he passed that part, i'm 36 but I look about 25 maybe. Have me my total for the newport 100s, took my money, said have a good night and uncomfortably stared at me until I left. I could cut the tension with a knife. I walked out very upset. I did not warrant being treated like that. My boyfriend was in the car and asked me what was wrong and I told him. I was gonna go back in and ask for a manager but I was too upset and here I am writing this email. I've never experienced anything like that at any wawa, in fact, I would recommend management for some of your employees like tyler who's personality is outta this world amazing!, same location [ new super wawa in brooklawn nj on rt. 130]but anyway I wish someone in the upper management would have witnessed ed speaking to me like I was bothering him. Not a good person to have representing wawa and if there's a next time, i'm gonna raise hell in that store. I know I couldn't speak to anyone like that in my line of work because i'd be fired instantly!
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