Wawa

I purchase Mac & Cheese 2-3 times a week, I haven't had to return any thing in at least 3 years.
Today when I had to return some very nasty dried up Mac & Cheese, I asked if was the bottom of the bag, and the reply" was that that's the way its been coming in, there all like that " I was not not happy and suggested that they remove it form the menu. But NO their not allowed to that .
When I returned to work of course I had to hear it from my Boss because I left the office twice.

A manger should be able to make the decisions to not serve some that is going to upset customers .

Thank you, Susan Heishman
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