WaveTel / Wave Communications — New faulty-mobile not getting replacement
I had purchased a brand new NOKIA-M70 mobile handset at the following location on 11th March 2007.
WAVETEL - WAVE COMMUNICATIONS
NO.333 SALMA COMPLEX, ARCOT ROAD
CHENNAI - 600024
CONTACT NUMBERS : 4358 7474
CELL : [protected] / [protected] / [protected] / [protected]
Ever since I bought the handset, I've been experiencing hardship due to very poor battery back-up which forces me to charge the battery almost everyday. My usage is very minimum (hardly 15 to 20 mins per day - including listening to FM). Manual says the talk-time would be at least 3 hrs and standby time as 210 to 250 hrs. But. I had been forced to re-charge every day..
I complained to the shop where I purchased and changed the battery in vain. Since I had been experiencing the same problem almost for the past 15 days, I also doubt the genuineness of battery and I was not able to check it as it was not containing any hologram and the vendor was not providing any satisfactory reply.
At this juncture, I've given my handset on 27.03.2007 to the NOKIA care center at 189, Anna salai, chennai. After 2 days, they were telling that they had sent my handset to Delhi for replacement as the handset was faulty one and it would take min 15 days. Whenever I question for time delay for replacement, I am not getting any response. They refuse to provide stand-by too and not taken my consent for sending it back.
I'm left with no mobile now and due to which I experience greater hardship after having spent Rs.15500 on purchase.