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I had really bad experience with the company www.watchuwant.com. I needed some cash and therefore I went to this website and decided to sell my Rolex watch to them. The rep replied within several minutes and offered me really good price for them. I sent them to provided address, and waited for money. I got nothing. This scammer tricked out of my money and stopped to reply. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?
Mr. Gusner
After an extensive investigation of our CRM records, our website leads, our phone records, talking to all of our staff, and our Internet traffic systems - we have found Zero evidence that would point to us ever having received a watch from you or being in communication with you. We are hereby determining that your claim is false and will be pursuing appropriate actions to find resolution to this faulty claim.
Watchuwant.com has been in business for 14 years. We pride ourselves on our stellar online reputation - as can be noted in our many testimonial platforms. We believe our reputation clearly speaks for itself:
Testimonials - www.watchuwant.com/testimonials
Trustpilot (3rd Party Review Platform) - http://www.trustpilot.com/review/www.watchuwant.com
Yelp - http://www.yelp.com/biz/watch-u-want-hollywood#query:watchuwant
As one of the largest buyers of pre-owned luxury watches on the Internet, we would never put our reputation in jeopardy by not paying one of our clients. In the 14 years of being in business and tens of thousands of transactions successfully completed - we have never had a claim of this nature occur. This is a strong testament to our transparency and our commitment to client satisfaction.
If you are stating that you sent watches to our business, we ask that you please kindly provide a tracking number so that we can further investigate your claim. For the moment we have zero record of your name, watch, or contact information in our system. As stated before, you are more than welcome to contact the President of our company or the CEO and founder OJ Whatley to discuss this matter further. Their contact information is below:
Watchuwant.com
[protected]
info@watchuwant.com
OJ Whatley
CEO Founder
Direct Line: [protected]
Email: oj@watchuwant.com
Shannon Beck
President
Direct Line: [protected]
Email: shannon@watchuwant.com
Hello Gusner,
I am very sorry to hear that you had a negative experience with our company. It is our utmost priority within the company to ensure that each and every prospective client is treated with all the respect and diligence possible. If at any point any of our associates failed to follow up with you, I would very much like to know about this experience.
On our website there is a list of executive team members, there are several 800 numbers, and several email addresses made available where a situation like this could have been reported. Our executive team works around the clock making sure that each and every client transaction is executed with precision and accuracy. It troubles me that we did not hear about this issue beforehand, and that our first communication together is on this complain board rather than a phone call or an email.
If there was any wrong done, our company absolutely wants to make it right. Our Internet reputation depends 100% on the feedback and comments of every single member of our client base. We do everything within our ability to make sure your experience is a positive one - whether we are able to buy your watch or not. Our team has worked very hard to create a positive online reputation.
With this in mind, I welcome you to give us a call - directly to the President of our company, Shannon Beck. She is eager to hear about your experience, and to do what needs to be done to correct any legitimate wrong that has been done.
You may contact her at shannon@watchuwant.com or directly to her office line at [protected]. You may also reach me directly at carlos@watchuwant.com or [protected].
We are waiting to hear back from you and are confident that we can correct any legitimate wrong that has been done. Our reputation depends on your satisfaction. We appreciate your follow through on this matter.
Talk to you soon.