Watch Repairs USA

Watch USA received my watch in November 2020 and they charged me for the service. To date, March, 2021, I have no watch or band and when I call I get the complete run around. The manager, "Tom" refuses to come to the phone and the receptionist thinks it is ok to hang-up on people.
They have my money, an antique watch and a new band and will not return it.

I sent this company my watch and over $200.00 dollar payment in January 2020. I have contacted them numerous times via email and phone. Ay various times I have been told that they needed to email the technician working on the watch. I have been told on at least five occasions that the watch would be ready in one to two or two to three weeks. I finally got to speak to a real person, this past week, who stated that they had no idea why I had not received my watch. they promised to, again, email the tech and get me a date for completion. I have heard nothing!
I am making an inquiry to our local FBI office. since this fraud of a company engages in interstate commerce, I believe they could be subject federal wire fraud charges.

This sham company took $630.00 of my money to repair my heirloom antique gold pocket watch. After 5 months of delays and excuses I asked for my money and watch back. These scammers never responded to me. I sent complaints to the Better Business Bureau and to the Attorney General of Illinois where the company is located. It has now been nine months and there has been no resolution. My watch has been stolen by WatchRepair USA. They need to be closed down.

Watch Repair USA takes your money and does nothing. I first contacted them on 5 May 2019, they received my pocket watch on 7 May 2019. We haggled over the repair costs, which I thought were excessive and finally agreed on a price to fix this irreplaceable heirloom. They charged my credit card $727.94 on 5 Jun 2019.

We were in the midst of moving from NY to AZ, so I lost track of the repair. Having heard nothing, I emailed them 18 Oct 2019 for a status update and was told the watch would be shipped to me the week of 1 Dec 2019.

December came and went, I emailed them again 13 Jan 2020 requesting a status. They said they were in the final stages of the repair and it will be shipped within 2 weeks.

The 2 weeks came and went. I emailed them again 14 Mar 2020 requesting status of the repair. Again I was told it would be shipped in two weeks. I was quite upset by now. They gave me the email for a supervisor, Randy. I sent him an email and got no response.

It is now 13 Apr 2020 and I have heard nothing from them. They have continually lied to me about the status, Never explaining the delay. Meanwhile they have held my $727.94 for more than 10 months and as far as I know, they have done nothing.