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Do not use at all is my advice. brought my car 6 months ago from a dealer who issued me with warrenty with this company. as most people you take the addition and walk off thinking you have piece of mind.
all was fine until my steering started making a funny noise, everytime you would move it there was a loud whining noise. a trip to a garage told me it was the steering pump and rack which was on its last leg and needed replacing. no problem i thought, warrenty on the car will sort out a little problem like this...
2 days later after contacting the company i got a call from the garage who said that the parts in question were not covered on the warrenty because they had not failed. after hours of phone calls and not getting anywhere and warranty wise not budging i shelled out £500 for the work to be done privetly, great.
so after that everything was fine until the gearbox started making a loud knocking noise one evening then finally died. again back to the garage and calls to warrenty wise. this will definately be covered i assumed, when i saw the bill for the work to be done i really started to pray.
few days had past then i got a phone call from the garage who said warrenty wise required the part to be removed from the car and sent off to a specialist to find out the route cause, which was fine...untilthe garage told me that warranty wise would not pay for diagnostic work. because the gearbox was a sealed unit it would have to be broken apart which i got quoted £800 for. after speaking to warranty wise for days on end about my unhappiness they basically said that if i could get the work done privetly for cheaper then that would be the best option because the likelyhood of them paying out was almost zero.
quentin wilson who co-owns this company, i really really hope you know whats going on.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi...I am James From Newcastle upon Tyne. I always recommend Warranty Wise for good service. I had claimed for my car 2 years ago and it had sucessely passed by warranty wise. His customer care center is excellent for better and fast feedback for customers. Many of warranty wise customers are happy with his service. David, I'm agree with you. I don't think warranty wise not follow his terms & conditions accurately.
Hello Everyone. I just see your comments. I'm disagree with your answers. I dont think warranty wise not offering good service. I had personal experience with warrany wise and it always be give good feedback for his customers. My car was break down 2 years ago then i make a call to warranty wise then immediately they responce for me and repair my car without any cost. I can't understand why some people do negative talk regarding warranty wise.
Thank You
I couldn't agree more with this complaint. WarrantyWise have refused to pay out on a claim because the engineer they sent to the garage claimed that my gearbox had failed due to 'wear and tear'. The garage, their suppliers, a gearbox specialist, and someone who teaches automotive engineering at the university of Hertfordshire *all* believe that WarrantyWise or their engineer are lying (read committing fraud) as the part, in all of these professionals' opinions, could not have failed due to wear and tear.
The part: my gearbox stopped going into third gear on a Thursday so, I immediately took the car to my nearest friend's property so that I didn't drive it any more than necessary & contacted WW who said I should take it to a garage of my choice. I left the car with my friend and after the weekend took it about 1 or 2 miles down the road to my garage, avoiding third gear as much as possible. The garage very quickly confirmed that the gearbox had malfunctioned and that the least expensive thing to do would be to put in a reconditioned gearbox.
WW initially refused to pay claiming wear and tear. But the worst thing is that this decision was made because when I spoke with WW I said that the car 'sometimes' wouldn't go into third. They picked up on a single word which I can easily explain was misused because of my disability.
So, after much arguing and many, MANY, emails they eventually said that they would pay for the gearbox to be stripped to confirm the professional opinion of my garage. Remember, their website says that all they need is to speak to the garage to confirm their professional opinion.
They also said I could choose *not* to have the garage strip the gearbox and they would pay 50% of the cost anyway but as the garage and the gearbox specialist were adamant I asked them to go ahead and strip the gearbox. This was done and the garage saw that (a) a piece of the cog has definitely sheered off (read malfunctioned) and (b) where they and I had tried to put it into third to check what was going on some wear had then occurred to this broken cog. They stated that there is no way that the wear they saw could have occurred without a malfunction. WW's engineer said something completely different: the gearbox was damaged by wear and tear and had been in the same condition for sometime. Curious, then, that none of the other cogs were damaged at all!
After speaking on the phone with them to explain this concern and that I had checked the garages opinion with other professional WW essentially said that all of my experts must be mistaken because their engineer has lots of experience and has written a report that could be used in court.
It's been quite a while since I raised my concerns. Given how seriously they claim to take fraud I'm surprised that no one has got back to me.
I have noticed many people unhappy with the service from Warranty wise and have had close friends who have also been a victim of this company.
Most of the time they try and get out of paying out on repairs without following their own terms and conditions - paying warranty wise and agreeing to the terms and conditions puts them in a contract with yourselves. They have a legal obligation to fulfill their side of the contract. Most people dont know that if they look at the terms and conditions properly Warranty wise will have to pay out.
I have seen the work of these solicitors who make sure companies like these dont get off lightly and make fraudulent companies like warranty wise pay for your loss, stress and out of pocket expenses.
They offer an initial consultation for free and they can work on a no win no fee basis best to contact them directly at benjamin@archgatelaw.com if you find yourself conned by these people.
Thanks... I'm looking at small claims court, having spent several hours emailing back and forth (purportedly with Quentin Wilson, though I can't be sure). I've spoken to the Ombudsman who can't represent me because this company isn't an insurance company but are very interested as they are putting together a review to take to the government.
Hi I'm in same situ, how did you get on?
This company can reject a claim just like that. they are a nuisance and avoid. I am left 3000 out of pocket. What I have paid them for a top package for 2 years.
I am a second hand car dealer and i am having the same problem . excuse after excuse . AVOID!
I Agree they are sharks.I have a garage and they authorised us to fit a clutch on a vehicle, we invoiced them for the amount then they sent part payment to the customer.Now they are disputing the amount they authorised and we are out of pocket for the lot! AVOID LIKE THE PLAGUE.Im sure Quintin would have something to say if consumers were getting ripped of by garages so why is his company ripping people off?
DO NOT GO ANYWHERE NEAR WARRANTY WISE!
They never pay out and they pretend to care and offer this amazing deals which turn out to be NOTHING!
AVOID THEM LIKE A PLAGUE!
Couldnt agree more with the above. I am a dealer with a garage specialising in the sale of prestige vehicles and we sampled this company to provide our warranties when they first started up, taken in by the 'quentin wilson' marketing and promises made. Inititally a couple of minor claims were fine but suddenly everything started to be declined over the space of a 6 month period. A classic case was on a 5 year old bmw 320cd with 60k miles when the flywheel failed (we always purchased their very top gold cover by the way). This is a really common fault with these cars and having had bmw look at the part as well as a clutch specialist, they said it had collapsed on both sides and was obvious failure. Warrantywise initially said by phone to the garage they would cover the fault and even spoke to the customer. The garage completed the work and then were told by Warrantywise that the fault was not authorised! it was simply unbelievable and despite bmw, this well known national chain and also a bmw specialist writing reports confirming obvious failure with photo's, Warrantywise refused point blank to pay out. I ended up covering the bill for 1400 for the customer as it was totally unjustified in our view for him to pay this. When I took things further with Warrantywise, the director wrote me a very snotty email stating that it was our fault as a garage and we should make sure the cars are 'better prepared'. To make it clear, this bmw was in simply immaculate order, full bmw service history, just serviced, just mot tested with no advisories and drove without fault. How could we have done any better? They really are a bunch of sharks and I would urge everyone to steer well clear!