Walgreens

Good Afternoon,

I would like to register a complaint. I called the Pharmacy to check to see if a prescription was ready, I was driving from Humble, Texas back into Houston. I placed my call at 1:03 p.m., I was still holding at 1:26 p.m. I continue to hold on the phone as I entered the store. Someone picked the phone up, and immediately hung it up. I went to the pharmacy, and there was nobody there at all, and two employees. There was a Hispanic young lady and Marcus who was waiting on a car that was at the window.

I got to the counter and said, I have been on hold for 23 minutes, and then you hung the phone up without answering it, and there is nobody here.

The young lady asked me; "did you see me hang up the phone", and she was standing in front of the phone. There wasn't anyone physically at the pharmacy area, NOBODY. I was really upset to see no customers, and them not answering the phones. She asks me for the information for my prescription. It took three minutes for her to check.

In the meantime Marcus the other worker said to me; "you should have checked the app, and I went on to say;"I was driving. When I walked off from the Pharmacy, Marcus proceeded to go on the intercom to tell me; to USE THE APP NEXT TIME; over the whole store. I ask for the Manager, and there was one in the front at one of the registers, and I told him I needed his name, and ask him did he hear what Marcus just said over the intercom. Both persons heard it but didn't understand what he was talking about until I told them he was talking to me. Thank was being a bully, disrespectful, unintelligent, and unprofessional.

This was rude and absolute no customer service. How many people have they left on the phone because they didn't want to answer it? Walgreen doesn't give customers anything, we purchase everything, and the least thing that can be given is common courtesy, or just good customer service.

I am filing this complaint because I didn't have emergency, but suppose I would been in a distress situation, and I needed assistance.

I don't know what your policies are but something needs to be done about Marcus using store intercom to be rude to a customer, and how many more has he done that too. My name is Dr. Patricia N. Como-Hopkins, and my phone number is [protected]. I don't need anything free, or nothing to stroke my feelings, but what I need is someone to return a call to me, because I intend to follow through with this complaint. Thank you!

The photo added is the first picture I took after being on the phone 9:44.

The other will be my phone details with the duration of the call before it was hung up, if needed.

Thank you