Velda Rose Hotel - Hot Springs AK — No bar, no food, no nothing
Mr. Byerly & Ms. Rodgers (President and Vice President of Hot Springs AK Chamber of Commerce)
I'm sending you a copy of this to let you know that when this city was introduced to us last year it was presented with such charm and style. I have been looking forward to spending an enjoyable time seeing AK and the history of your community. I had done a great deal of research on your community and how you have supported so many important officials, I never thought I would want to leave and NEVER come back. Well even I am wrong on this note.
From your lovely, yet amusing hospitality to your street signs I found businesses to be quant. Your drivers give a new meaning to stopping at red lights. I've never seen so many racecars, no wonder you're known for stock car racing. Let's not forget the road work, too bad the guys were not directing traffic. Your police could have made so much money off of all the people running them over. I felt sorry for the one I saw barely be missed a BIG WHITE TRUCK.
Every person I met was truly sweet. From the restaurants to the convention center, my hat is off to you. Good job. You're on the right track with this. Now, just bring your hotels up to the rest of the USA.
----- Original Message -----
Sent: Tuesday, July 18, 2006 3:22 PM
Subject: complaint just for you Ms. Lei
Let me start off with, How in the world (USA World) can you call this DIVE a hotel with such grace and style. You don't even have the nerve to step up and give your name when I was talking to your "employee." You have no right to call yourself an owner if you can't stand up and bare ALL of the responsibility for the business you own. You have no right to employee's who are willing to take all the heat and I do mean HEAT from YOUR money making - profit in YOUR pocket machine. How dare you market this trash as a upscale hotel. You may be upscale in YOUR country BUT NOT IN THE USA..
I'm at your hotel RIGHT NOW in YOUR lobby where I can't even get a glass of water because your employees are handling YOUR problems. You can't even supply clean rooms to the people who are paying you, to top even that your security is non-existed. NO BAR - NO FOOD - and yet, I have a "I'm sorry for your inconvenience" from Sherry for $25.00. Key question, do you really think I'm going to use it?
Every time I leave my room (511) my key stops working. Now the POOL doesn't work because you can't keep employees who can clean it correctly. Haven't you ever heard of CUTTING YOUR LOSSES AND LEAVING. You are so far over your head YOU ARE A DISGRACE TO YOUR PEOPLE. Failure is something I would consider if I were you. You're giving AK a new low.
I have a business and if I treated my customers like I have been treated here I WOULD BE OUT OF BUSINESS. You had no right to take on this rally for GWTA, you have no right to charge us for a meal that YOU couldn't even supply trays to carry our food on Monday evening. YOU have no right to offer a convention hall with NO air conditioning with temperatures over 100. Why didn't you move it to the pool? Oh that's right, YOU HAVE NO EMPLOYEES. AS FOR THE CARPET, I have to wear my socks just to keep my feet clean. AGAIN, this is YOUR PROBLEM NOT YOUR EMPLOYEES.
I'm in the marketing field and I have customers who are going to receive this lovely - well written - e-mail. I don't want MY customers to run into the same problems as I have. I'm also sending this to the City of Commerce in Hot Springs. They need to know just what went on and why just one family/business owner won't be back to their city.
If YOUR idea was to give a black eye to this community YOU DID IT. A GREAT JOB WELL DONE.
Longmont, CO 80501