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CB Automotive Financing and Insurance Toyota Complaints #1182-1201
Toyota

Toyota review: horrible service!

K
Author of the review
2:06 pm UTC

My buying process was wonderful, go figure. This is only because I did my research online before walking in there and I knew exactly what I wanted and that was that. I was in and out of there in less than 2 hours. My problem was after I refinanced the car through someone else because I got a 2% lower interest rate than what Toyota Financial was charging me. I got GAP insurance on the car as well as PDR (Paintless Dent Repair). This of course was a premium rate that can be refunded if the buyer so chooses. I so choose. I was sent all over the place trying to find out what I needed in order to get this canceled. I was sent to Toyota Financial who sent me back to the dealership who then sent me to the finance department who in turn sent me to Toyota Financial stating I needed a piece of paper saying that I didn't owe Toyota any more money on the car. They faxed me the sheet and I called the finance department back. I get a different guy who tells me that I didn't need that sheet and he faxed me over the GAP cancellation sheet. Now they are trying to tell me that I can't cancel my PDR which is false because I have the sheet I signed that blatantly says that I can! If I have to go down there to get this resolved, I will not be a very happy camper. I also don't see this company as a member of the BBB. I guess we all know why that is now.

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  1. Toyota Contacts

  2. Toyota phone numbers
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  3. Toyota emails
  4. Toyota address
    1 Toyota-Cho, Toyota City, 471-8571, Japan
  5. Toyota social media
  6. Jenny
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    Aug 10, 2026
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Toyota Category
Toyota is ranked 1 among 17 companies in the Automotive Financing and Insurance category
#01 Toyota Toyota #02 General Motors General Motors #03 Buick Buick #04 Opel Automobile Opel Automobile #05 Honda Financial Services Honda Financial Services

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