The complaint has been investigated and
resolved to the customer's satisfactionResolved Vacation Services Of America — unfair/unethical business practices
resolved to the customer's satisfaction
My elderly parents were recently lured into Vacation Services of America to listen to a presentation of their travel club in exchange for a free stay in a condo. My dad repeatedly told 3 salespeople that they were not interested in their membership for themselves since my mom has Alzheimers and my dad has health issues making it difficult for them to travel. They were high pressured into buying a lifetime membership for themselves and 8 family members for $5389 after being repeatedly told, "do it for your kids". They told my parents that the Better Business Bureau gives them excellent ratings. I later found out that the BBB gives them a grade of C- due to the high number of complaints against them and that they actually are not accredited with the BBB. This membership was not sold to my parents with their best interests in mind. My parents, as well as many other elderly people, are not familiar with all the travel discounts to be found online. Their claim that they will match anyone else's price--how is that saving anyone money if you can buy it cheaper elsewhere? My dad called @3pm on the 3rd business day after signing the contract to verify the procedure for cancelling and left a message since noone answered the phone (they close mid-afternoon). They returned the call the next day and told my dad that they can not make exceptions and refused to cancel the membership. After my sister called and spoke with owner Thom Wood, he agreed to give a partial refund of $2000 with the stipulation that all family members agreed and would take no further action. We think that his offer is admission of unfair and unethical business practices and we are sending him a letter requesting a full refund with medical documentation of my parents illnesses. It makes me angry to hear how others are taken advantage of for a scam of a business. We will take further action if there is no cooperation from Thom Wood.