The complaint has been investigated and
resolved to the customer's satisfactionResolved USN Ultimate Shopping Network — Refund not received
resolved to the customer's satisfaction
In april of 2006, I ordered a diamond ring from USN (Ultimate Shopping Network). I received the ring on approximately May 1, 2006. The ring looked nothing like the one they displayed on television (Channel 17-KJLA where I reside). The diamonds were the worst I have ever seen. I had also ordered another ring which I had not received.
The day I received the first ring, I contacted USN. I told them I wanted to return the ring. They gave me an RA number (Return Authorization Number). I also told them I wanted to cancel the second ring order.
I returned the first ring using all the proper documentation through UPS. I waited a month and no refund. I called the company. They said it would be coming. I called them several more times but I never got the refund for either ring.
It has been 10 months now and no refund. The total of the two rings was $6,000.00. Not including finance charges. My credit card company (Citi-Bank Mastercard) was no help whatsoever and actually insulted me by saying that they were not responsible for frivolous purchases I made.
At the beginning of January 2007, I suddenly received a call from someone who said they were from USN. This person told me I would be getting a refund in 15 - 30 days. I counted off the business days on my calendar and of course never received a refund.
I want compensation from these people. They not only have my $6,000.00 but they have caused me constant aggravation, personal time and finance charges for the $6,000.00 which is still on my credit card.
Where's the justice for the consumer who buys something in good faith and then gets defrauded.