USN Ultimate Shopping Network reviews and complaints
Diamond Bracelet/Quality
I bought a diamond tennis bracelet. When I received it, I was very dissapointed with the quality and called them immediately. I first ask for a refund. After talking awhile, the girl convinced me that she would replace it with a higher quality bracelet for no additional charge. I returned it, certified, and waited 4 weeks, then began calling. All I got was a constant ringing with no answer, then about a week later, all I could get was real busy signal. I was never able to get through and finally, I got a no longer in service message. By the time I tried to get my credit card to look into it, too much time had elapsed and I was out $299.00. I couldn't believe this, I even attempted calling Direct TV to no avail. Guess all they want is the money for advertising. The only jewlry channel I trust is JTV...
Company Business Name: Ulrimate Shopping Network
Country of complaint: United States
The complaint has been investigated and resolved to the customer’s satisfaction.
USN ripped us off too
We ordered a necklace from USN in August 2006, it never arrived. We called to get our money back, they assured us that we would have it, we never recieved it. We called again, they told us that the necklace was being shipped from Indonesia so it takes longer...6 months later and no necklace. Now their phone lines are disconnected and we can't get a hold of them. Their website is also "down for maintenence." DO NOT BUY FROM THEM! They are scammers!
Country of complaint: United States
I ordered ~$280 worth of jewelry from USN. When they contacted me, they said the same thing..."Your items had to be shipped from another country". It has been over a year now, and I have not received my merchandise or a refund. It is ridiculous that a company can sell items on national television and scam customers out of hard earned money. The network should be responsible for getting out money back from USN because they allowed them to mislead the public.
I am very disappointed, and I hope that SOMEONE will read these complains and confiscate their records.
I want me refund or my merchandise!
I also was taken by this company. My pain was only for 161.00, painful as it is, I see where they got others for larger amounts. It is a shame the justice department spends the time and money they do on more high profile, (political) cases and the lack of attention to these small time con artists are hurting the American public, and getting by with it. SHAME on the way the system works.
USN's CEO,Mark Miller,should be jailed! What he has done has harmed so many people...much more so than the aledged crimes Martha Stewart and other business people. I too have been ripped off to the tune of $2500 by USN for a diamond ring that I never received after it was charged to my credit card in August 2006. Multiple attempts on my part to contact ANYONE by e-mail or at ANY of the telephone numbers have been unsuccessful. The last time I actually was able to speak to anyone connected with USN was in November 2006. At that time I was told the ring I had ordered was backordered by over 350 people and the person offered to give me an additional $100 credit for any merchandise on USN. I informed them that the product I ordered was the only item I wanted and asked to cancel my order. At that time he politely told me he would transfer me to the person who would handle my request. My call went into limbo after that and since then I have not been able to contact anyone at USN. All the phone numbers go nowhere when you dial them.
I should have read USN's SEC filings before I ordered anything from this company. Had I known about the company's financial condition and prior bankruptcy, I would have been a much better informed consumer.
Please keep me informed on any pending legal action any of USN's "victims" may be considering and count me in to fight Mark Miller and USN!
No refund of returned item
I purchased a ring from USN in December 2006. It arrived much smaller than shown on TV, so I returned it and requested that my money be returned to me in check form since I had debited the amount from my checking account when I purchased the ring. To this date (3/05/07) I have still not received my refund. I called USN in January asking why I had not received the refund and was assured that the check would be sent to me within a couple of weeks. I believe this Company is fraudulent and is scamming the public. It is no longer on the air, and the internet site is not available any longer. The phone number (if you can get someone to answer the line) is [protected] in California.
Country of complaint: United States
I am in the same boat, I ordered a pair of diamond earrings, 2055.64, and or course did not receive them, they played the you will get you refund in 15 days game for three months, by which time my credit card company said I waited too long, (90 days) and they would not credit my account for the fraudulent criminal acts of USN. I can't file a small claims action because there is no one to serve the papers on. None of the numbers are good. When I was able to reach someone, they assured me in Feb. 2007 that I would have my money by June, well that was ###.
Same problem with USN Ultimate Shopping Network here. It is now April 2007. My credit card company has been unable to help in refunding of the almost $2,000.00 in jewelry. Tried the (301) phone number you suggested but appears someone else now owns that number.
Hope someone can help us out on what to do or who to contact.
Thank you.
Refund not received
In april of 2006, I ordered a diamond ring from USN (Ultimate Shopping Network). I received the ring on approximately May 1, 2006. The ring looked nothing like the one they displayed on television (Channel 17-KJLA where I reside). The diamonds were the worst I have ever seen. I had also ordered another ring which I had not received. The day I received...
Read full complaint and 23 commentsNo delivery of Jewelry!
Ordered mid July 2006 two items of Jewelry. It never appeared so in October I called the shopping channel and cancelled the orders and asked for a refund on my Credit Card. I was assured I would get that in a few days. Cut a long story short... I have called, emailed, called, emailed for many months and still nothing. They have my money and I have nothing and it seems I can do nothing about it. I have tried reporting them many times to whoever I can but still they seem to have got away with it. I have reported them to the Better Business Bureau but they have got no where and closed the case. I have reported them to the Government office dealing with complaints and they have done nothing. I now find they have transfered calls to India where I am again told I will have my refund but nothing has appeared. How can this happen in America that a Shopping Channel can take your money and keep it with nothing in return. Who do we complain to? and who will make sure they pay the customers that they have taken money from? At this stage January 2007 its obvious I am not getting my money so is that theft?
Country of complaint: United States
I order a ring on Oct 4th sent the ring back ever since i have not received credit from them i kept trying to call them but there is no answer their web site is under construction it has been 8 months and i have not receive any credit.
They ripped me off for $975.00 dollars
brivers@hotmail.com
I purchased a ring in August 15/2006 from USN on the tv show. The cost $915.45. PURCHASE#[protected]. . .as listed on my BANK STATEMENT-CROWN CLASSIC WITHDRAWAL
Posted o 8/16 in the amount of $915.45.
Moving to TN to take care of my parants, I lost time and failed to contact, since I knew you would send the ring eventualy. Now as of yet, you have taken advantage of me by taking the money and not sending the ring.
Now, I am asking you send the ring or return the money ASAP. I am securring a LAWYER to take over the matter. Looking forward to hearing from you.
Marilyn LOWERY Scudder
12350 Mercy Blvd. Apt 347, Savannah, GA 31419
We too were taken by USN. I can't believe that this company could get away with this... Are there not any goverment regulators keeping watch on these companies? We are out $3, 029.92... That's a lot of money... Our credit card was unwilling to help or reimburse us either. Something should be done! I too believe that Mr. Mark Miller, Chief Executive Officer should be personally responsible. As the following words in his letter states, "The Ultimate Shopping Network was founded on his principals...committed to offering the finest jewelry...and the we can rest assured... they take great pride... they appreciate our business...
the Ultimate Shopping experience has been nothing but frustration, disappointment and sadness for us.
Please contact us if anyone knows how we can contact this company and/or people responsible for taking our money.
I can be reached at [protected]
Thank you.
Terri
Since July 2006 ---- Still No Refund
Definately this is a CLASS ACTION LAWSUIT & CRIMINAL CHARGES should be pursured. COUNT ME IN ON THIS.
purchased a ring with my credit card June 2005. Received a return confirmation from Ultimate Shopping Network, and "STILL NO REFUND TO MY CREDIT CARD." This company was on a public television network, should have been bonded, insured and legitimate, and have done nothing but "ROBBED" our bank accounts, by our credit card information.
There should be charges filed against them and they have to spend time in the penetentry for this crime against us and all our money (in addition to the interest we all have had to pay, and some of us still paying), plus the time and aggrivation of this "CRIME." Have left numerious messages at the Corporate office of ULTIMATE SHOPPING NETWORK @ [protected] AND @ [protected] since July 2006 to return my call and refund my credit card account, with NO RESPONSE FROM THEM, in addition to numerous request for refund and always am told "promise will receive full refund within 14 to 20 WORKING DAYS. Nothing but lies. Count me in on any lawsuit against these "CRIMINALS." They must not be able to get away with this and they must pay. You can contact me concerning this matter of prosacuation. I'm at my breaking point with "ULTIMATE SHOPPING NETWORK"
ITEM #B29351
ORDER #5272694
LINDA
Maybe this can help also. I to could of written the first complaint. Sept 2006, I ordered a 1.5 carat diamond solitaire, supposedly SI2. My account was charged immediately $2514. After many inquiries and a subsequent request to cancel the order, the ring finally arrived in November. I immediately returned it, doing everything required as the stone was totally included. I checked and the ring was delivered a few days later. I have yet to receive my refund and the phone lines and web site no longer work.
I tried to get my Visa card company to dispute the charges but they would not. They said to give it a few more days, so I did then it was to late.
Today Feb. 20, 2008 I filed a complaint with the Federal Trade Commission. They took down all the information. So maybe if you have been scammed by this Ultimate Shopping Network you should file with FTC also. Their phone # is !-[protected] or go on lline at www.ftc.gov. they go after these guys on behalf of the group.
Good luck
Like so many others, I have been scammed by Ultimate Shopping Network. I purchased a 4ctw diamond tennis bracelet on auction for $1,600.00 way back in late spring 2006. No bracelet - no refund! How they can auction off something that they don't even have is beyond my understanding! Pure fraud if you ask me!
I think that their troubles started at about that time as I had checked with the Better Business Bureau before making a purchase and there were no complaints filed. It's a different story today!
After numerous telephone calls and broken promises, the transaction had gone well beyond my credit card company's 60 day dispute limit. I filed complaints with the Better Business Bureau, California State Attorneys' Office, Federal Trade Commission, Federal Consumer Protection Agency, and others - all to no avail.
I doubt that a class action suit will be filed because there are no "deep pockets" to go after but, if there is one, count me in!
Feel free to contact me at lorrainehavelka@bellsouth.net
As many of, I too was taken by Ulitimate Shopping Network. I had ordered a ring for $1919.45 on my Discover Card and returned it due to poor quality. USN said they would refund the money, which they did, however another package came and I refused to sign for the package. The following month $1909.00 was then charged to my Chase Card. Still not exactly sure how they got my credit card number for Chase... I called USN and they said they would take care of it. That was in June 2006. The following month, it never fell off my Chase card, so I called USN again, they insisted that I purchase some other jewelry for the amount they charged my credit card for.
In the meantime, I have contacted Chase the first month it appeared on my credit card statement and they needed me to fill out a dispute form, which I did and sent it back to them. They claimed they never received it. I have been going round and round with Chase to resolve this, but they have told me that the dispute time has past and I must pay this charge.
Again, like everyone else, USN can no longer be reached. I have contacted the Federal Consumers Protection Agency, the Federal Communications Commission and the Federal Trade Commission with no success in helping to get this resolved. I have also contacted my States Attorneys office and am still waiting for a reply. There was a statement in another complaint that I whole hearty agree with "Direct TV should be responsible because USN should have been bonded, licensed, and insured.
If anyone hears of anything regarding this... please feel free to e-mail me at: DNMAshbaugh@aol.com & kristyreynolds@comcast.net.
I guess misery loves company. I ordered a ring which of course never came and every time I called it was some sort of mistake and the problem would be taken care of immediately. Called and asked for refund to credit card which they assured me would happen and surprise, surprise, it's been a year and many phone calls which now the number is no longer in service and far too much time has passed to register a complaint with my card company. Has anybody heard of any action being taken against this company as of yet?
this ridiculous I to purchased a set for two hundred and fifty dollars as a gift to myself as i am very hard working and decided early one sunday morning to treat my self as my daughter tries to encourage me to do. No jewelry no refund! I have often wonder what to do as their phones are off and Direct tv says they have no record of them. What can we do. Let do something ANYTHING!
I foolishly believed that they were setting up an online business, once they had my money I can no longer get in touch, I have lost over $5, 500.00 AUS, devastated as I am retired, no fool like an old fool.
Well sorry for the trouble. BUT IF JTV is the only people you trust you are in for a very BIG DISAPPOINTMENT. These people reel you in nice and slow. They will be nice as pie, for a few years. THEN smack Mr. Hide comes out. Have you gotten anything appraised yet? Wait until the overlay item that was dipped 300 times or more starts to turn after a month, the stones start falling out then you will see. Also they never grade their diamonds, know why? they are mostly all promotional grade, laymens term junk...YOU WILL BE SORRY SOON, THEN YOU CAN WRITE TO US AGAIN...