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CB Utility Services Alliant Energy 3730 Kennedy Rd, Janesville, WI, 53545, US
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Alliant Energy
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Alliant Energy

3730 Kennedy Rd, Janesville, WI, 53545, US
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3:55 pm EDT
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Alliant Energy - Natural gas

I am a new customer, who has been trying to get natural gas at my property for months now. I finally got someone to come out to my land, talk to me about some things, and give me a service agreement with the breakdown of costs. I was told on the following Monday/Tuesday, that I would have a bill emailed to me which I would need to pay in full before any service would be started. The service agreement that myself and the Alliant representative signed was around $2k.

I got a call the next week from an engineering technician stating that he messed up the measurement, and the price was going to go up an additional 2k! He then stated that the measurement error was due to pure laziness, since he did an AERIAL MEASUREMENT instead of taking half an hour to go out to my property and do an actual measurement.

I am extremely frustrated. I have left 3 messages for a manager, none of which have been returned. The service that I received has been nothing short of frustrating and disappointing. I would definitely suggest going through a different company if you can.

Desired outcome: I would appreciate a response, and for Alliant to cover the difference in cost due to the employees laziness and errors, along with the promise for a call back almost 5 business days ago.

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