UPS reviews & complaints 1
View all 2051 complaintsUPS - mistreated in the ups store
Staff at the UPS store, located 4287 Harrison Blvd., Ogden, UT 84403, treated me in unprofessional way today, 12/19/18, and gave me wrong information about the package I sent. First of all, when I show my package and UPS paper bill filled out, he asked me what's inside box, so I answered "commercial tool", twice, even spelling out, because he repeatedly asked. But, he acted like he did not get what I said, so he called other staff to get help on this situation. I was so embarrassed as people in the long line watching the situation and one man questioned me "Where are you from?"
As other staff arrived, the situation seemed solved.
But, since I have not been given any copy of it, I requested the copy of the UPS bill.
He went back to the package and tear it off and threw it on the desk with the receipt.
I had to came back to store because there is no weight. When I asked the weight,
he rudely wrote it down and yelled out to me "You should get it, not me".
Guess what? I found he gave me wrong weight, 17.2 lbs, so I had to go back to the store again and asked other staff to verify it and was given 1.72lbs, the correct weight.
Since when should customers get the weight and bring it to the UPS store?
I frequently send packages via UPS because of my business and I NEVER ever had this kind of rudeness from UPS's staff.
I seriously consider changing carrier from UPS to others, if this store exists like this way.
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