Lowe's

We live in Lubbock Texas we went to the local Lowes we were wanting new countertops several occasions the counter sales assistant was not available finally the counter sales assistant was available we asked for a quote for new counter tops a contractor came measured and informed us we would receive a quote from Lowes its been a month and no return call from Lowes counter sales assistant so finally we went to the store AGAIN asked for the counter top sales assistant we were informed she was in the store but never came to assist us so needless to say we have decided to take our business to Home Depot.

I bought a trailer 4 x6 ft flatbed from Lowe's on 05/28/21. After I paid the cashier called someone to take me to get the trailer. Someone said no, she has to fill out papers do I was directed to the customer service. Another young person tried to do the paperwork had to call another for help. I was giving the first paper I will submit as that paper.
Than was handed all the papers and was told to keep them with me in case I got stopped. Looking through the papers I found the Temporary license I was suppose to put on the trailer which I did. That will be page two.
As a first timer buying a trailer I keep waiting for the title to be mailed to me. Looking again I found the paper I filled out...? That's paper three.
I called Lowe's because the courthouse where I live said I needed a paper of origin which is the title paper Lowe is suppose to give me. I called and spoke to a young Lady with short hair who I think is the asst. mgr. She was very rude and short with me. Said they would never sell a trailer without the title. Calling me a liar that they gave me a title and I lost it. I went in person and tried to get said document, she and a man viewed security films while I waited, after a long time they told me they couldn't see what papers were given to me. Handed me a phone number for me to call. I did call the number they in turn said Lowe's had to call not me. I went again today, the same woman tried to hide in the office but Thank God Mary a customer service woman was there. She called the number and I was told to pay $50.26 for a copy of the title I lost! The title will be mailed to the Lowe's location and I'm suppose to pick it up. Hello? I live 60 miles round trip is 120 miles! Counting the time I went to buy the trailer this will be the fourth time I go.! You hired incompetent young people, we pay the price!
Sincerely,
Isabel Julian
P.O. Box 126
Dickens, Texas 79229