Lowe's reviews and complaints 1
View all 2204 complaintsLowe's - Customer service
I'm a contractor and use Lowe's extensively. I need a plain overhead door for a customer and my Lowe's, East Fort Worth, Texas, didn't one in stock.
My Lowe's app said the Lake Worth Lowe's had one in stock however this Lowe's is about 25 miles across town.
I needed the door so I went TJ to the Lake Wirth store, grabbed a cart, went to the garage doors and there was a single 8'x7' overhead door in a slot with a price marker of $299.00. Two Lowe's employees loaded the door onto my cart and I went to the millwork desk to pay for the door. It rang up $439.00. The door was clearly in a bin marked $299.00.
I asked to speak to a manager who turned out to have a terrible attitude. The experience left me angry as I'm not used to being talked down to by someone I asked for help from.
Regardless, I understand the door was a more expensive 8'x7' door, placed in a bin with the wrong price.
The manager, Chisholm, was rude and condensing . I asked where the door shown in stock was located and he told me to have a nice day and walked away.
Needless to say, this manager didn't do anything to promote the goodwill of Lowe's and probably need customer interaction training.
Desired outcome: Train your managers.
Latest Lowe's Reviews
Canceling order Lowes should reinvest in customer satisfaction! Rewards Worst manager Online order # 100901078241337958Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
Comment and opinion made above.