Menu
Suddenlink Communications company logo
Suddenlink Communications
reviews & complaints
Suddenlink Communications company logo

Suddenlink Communications

4114 E 29th St, Bryan, TX, 77802, US
Learn how the rating is calculated
2 complaints
File a complaint Write a review
Phone number
Working hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
9:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 6:00 pm
Sat
Closed
Sun
Closed
ComplaintsBoard
G
5:37 pm EDT

Suddenlink Communications - Canceling service

On june 29, 2020 I went through the phone maze and finally spoke with a human to tell him I wanted to cancel - he said their system was down but they would call me back whenever it was up again... Never received a call and every time I try - after going through all the prompts it hangs up on me after a bout a 5-9 minute hold.

No way to do through their website, no chat, no email to reach them. Its now august and am still being billed for a house I moved out of in june.

Read full review of Suddenlink Communications
Hide full review
ComplaintsBoard
C
2:00 pm EDT

Suddenlink Communications - Internet and cable

I had internet only at our old address a year ago and due to not being able to get recent news, was not able to use my roku. When we moved from one address to another, we kept the internet but was charged a fee to get it set up at our new address. Still unable to get recent news using my roku so I called suddenlink to get cable. They said the cost would be $150.00 plus an additional $25.00 installation fee. So I said okay. After not being able to connect to the internet on our iphones, I called and could not talk to a live person to resolve the issue. The technician had given me an incorrect password so I tried to resolve the issue at their office to no avail. I talked to the outside guard for 15 minutes before she agree to allow me in the office so she could use her computer and did not help me. So I called the company and made an appointment for a phone call to resolve my issues, after being on hold for 10 minutes, someone came on the line and after he set me up with a technician to come out several days later, we got disconnected. He did not bother to call me back so I called back and waited on hold for 40 minutes for a live person. He said the internet and tv connection should be $280.00 a month. That is price gouging. We are all pretty much stuck at home.

Read full review of Suddenlink Communications
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.