I had booked with company and paid for an upgrade for a 3 bedroom Villa in Orlando, Florida. I was told the price was 326.00 for the upgrade. I also paid a 25.00 Travel insurance cancellation fee. I discovered that your company had charged me an additional $46.26 after the fact. I called and was informed that was taxes. This amount should have been provided to me at the time of booking. When I arrived in Florida I called the Hotel Beds and Homes as instructed. I was informed that I would be staying in Haines, Florida. This was 45 minuets away from the event that I was attending .I immediately called and informed that I reserved and paid to stay in Orlando Florida. I was offered a 1 bedroom hotel which would not work due to I had 2 adults traveling with me. I asked to use the travel insurance to cancel. I was informed that I could not. I was informed that I would loose the monies I paid. I saw I had no choice but to stay in Haines, Florida. When I arrived at Hotel Beds and Homes I was charged an additional 39.00. I was informed that your company was aware that I had to pay additional fees. When I arrived at the home the home had damages and the air conditioner was locked on 65 degrees. I immediately called Hotel Beds and Homes with no resolution. The last day I ended up having to book a hotel in Orlando due to the house was so cold I had to sleep in my clothing. During this time I had spoken to Rick, Maria, and Dana, Karen about this situation with no resolution. I called today and spoke to Alyssa who informed me "there was nothing she can do for me and a supervisor was not available to speak to". In total I spent over 600.00 for lodging. Complete disappointment and rip off.
they had my wife & I thinking we were going to hawaiii, several timjes I sent certified mail, there always was a problem with them, & they took several hours of our time plus 100$.this is a scam 7 it stressed us out so extreamly, we r going to Hawaii, but from no help from them.they just kept srtringing us along until today, the year was up, so there suppost to send us our money.wat about sll the certified mailo? &all the orher nonsence??should I chat with my attorney?very upset! Don L. Watson USMC
I submitted paperwork 3 times requesting different travel dates and none were available. When asked for the available dates I was told that they cannot give me any available dates.
Therefore, on 6/26/2014 I submitted a request for my $50 refund. It's December 8, 2014 and I'm still waiting for my refund. I called Grand Incentives at least 4 times and I was informed that the processing department is backed up with processing refunds but I should get my refund soon. When asked when I should expect my refund, the representative could not say. I will call again today and reach out to the BBB if no resolution.
Even though I saw many types of email complaints online...I still had trust that I would in fact receive a free hotel stay from your company as promised. At this point I am leaning towards believing its the TRUTH! I sent in my first form 11/2013...which of course came back as having "nothing available". I then sent another one-to which received the same response. Sent it a 3rd time..never got a response?? Called yesterday and spoke to Hector Brusiaga who had an "attitude" and said he was a SUPERVISOR..hung up the phone on me promply at 5:00p.m. Is this how you treat your customers??? This is disgusting! I want what I was promised.
Do you have anything July 13 and 14th in Cortez Colorado or anywhere near there like Denver??I have been planning a trip out WEst for months and hoped to USE my certificates. Thats why I attended the time share presentation..Your company needs to DO THE RIGHT THING!!!I hope to have this issue resolved or I will be forced to join the army of"Pissed Consumers".
I tried to schedule a vacation using my certificate multiple times and every time I was told the area and times requested were not available. I then requested a return of the $50 deposit and have received no response. I keep calling but give up after being on hold for over 20 minutes waiting to speak to someone.
Do not try to do business with any company with the name grand incentives, wonderland incentives, or international travel centers. My husband & I attended a travel presentation put on by international travel center in february 2012. We did not buy the services, but were promised a 7-night cruise among some other offers. We submitted all the paperwork (much of it laden with typos) to the proper addresses (wonderland incentives and grand incentives) and sent (regrettably) a few checks to cover so-called administrative costs. Well, here it is one year later, after making at least one phone call a month to determine the status of our travel vouchers and now they don't even answer the phone... Lots of red flags. We have had many positive experiences in the past with going to presentations and then receiving travel vouchers, but this takes the cake. Don't waste your time or $. We would have been happier if they had told us that they had no intention of honoring our voucher requests than to drag it on for a year. We are going to request a refund, but know we will never see a dime.
Awful customer service! Awful! Christie pelham should never get on the phone with a customer/client. She and customer service should never be in the same sentence much less paragraph!
Do not purchase vouchers/certificates from grand incentives or any of the other names that they use. I was told that they have 17 different websites!!!
Please know that I have had the absolute worst experiences with grand incentives. I have called them 6-10 times since ordering the incentives package from them (I am a travel professional), to get some specifics on the many different vouchers/certificates I ordered. Every time I call, I am passed around from person to person like a holiday platter, with no one being able to "find me" in their system. 20-40 minutes wasted with each call! Frustration!!!
I called and left a message for the man that I believe is the owner and he never returned my call. I called and left a message for christie pelham and she didn't return my call either. I called back again on the 3rd of this month (dec), three times in one day, after being passed around and finally ended up talking to christie pelham. She told me to return the products after laughing at me over the phone, when I told her of my experiences, which I brushed off. I told her that I would keep the 3 day/2 night certificates but return everything else.
I had to email her yesterday to inform her that she had received the products back almost 2 weeks ago and to ask for the details of my credit. She is giving me a credit minus a 15% re-stocking fee, which she never mentioned, while we were on the phone. It is their bad service that is making me return the products and they charge me a restocking fee? No where in any of their communication that I received, is this noted.
After continuous awful service and reading their reviews, I wanted to return the vouchers that I kept and I do not want to hand these out to clients who will also experience this horrible service. They won't take the vouchers back.
They are a less than horrible example of customer service that needs to go out of business!
This is the most duplicitous company I have ever dealt with. They have failed to send me a refund of my $100 deposit even though I've Faxed them copies of the money orders for the depost and the certified mail receipts on 3 occasions. I was assured (2 months ago!) that the refund had just been sent out. When I called on several occasions to inquire about the whereabouts of this refund, I was put on hold for several minutes and then mysteriously disconnected. After reading all the complaints on this site (which I wish I had seen earlier), I can't believe this company is still in business--it's thoroughly disreputable. The Florida Better Business Bureau should investigate Grand Incentives--they have probably made a fortune by duping people out of advance deposits that are never refunded.
My fiance and I were lured to a Chef Master sales pitch with the promise of a 3 night all-inclusive stay in Costa Rica, Dominican Republic, or Mexico, which has turned out to be complete BULL! There is a lot of fine print and detailed instructions, that if not followed to the tee, will automatically VOID your vacation! Processing times are ridiculous and there are numerous restrictions that make it nearly impossible to take the vacation in the first place! Call wait times are offensive. I also posted a review on Grand Incentive's Facebook page, which was immediately removed...wonder why! Their facebook page states that they "provide a level of experience and service that is unmatched in the industry." I am amazed that they have the nerve to make such comments about themselves considering the numerous complaints I have found on the internet related to their "professionalism", "superior quality", and "commitment to client satisfaction". Go ahead, read the lies they put out there about how great the company is...it's quite comical!
It's a fradulent business. They process travel certificates issued by time share companies and discount travel companies. By process I mean, looking for any reason to disqualify - for eg certificate not sent by certified mail. Just reedm the dame certificate, idiots !!!
How the hell does it matter if you received the certificate if it was sent by certified mail or regular mail?
How are these ### allowed to be in business.
Do not waste your time with these guys and do not attend any time shares if thses guys are to redeem your gift vouchers.
I received a complimentary mini vacation getaway from grand incentives for 3 days/2nights at a list of resorts for listening to a vacuum cleaner presentation. All I was required to do was submit a $50 refundable deposit along with 3 destination choices and dates. I submited the required paperwork along with a check for $50 on 6/12/11. After two months went by I called the represenative at grand incentives and asked about my destinations she said they were still trying to process the request and I should hear back in a week. Well I called 4 more times in the following weeks and was continously still being told they were still processing my requests. Finaly I told them on 9/9 just send me my $50 back and cancel the whole thing as it stated I could do in the contract. I called again in october to find out where my $50 was and they said I should have in a week. I called again end of october stating I still had not received the $50. The rep said they were still processing the request. I asked her if those were the only words they were allowed to say since everytime I called they always told me they were processing something. She said she did see the note that my case was urgent and is should be expedited in the next week or so. It is not november and guess what the request is still in processing. I threatened to file a civil case in court and she was not phased a bit by that. These people are # and prey on innocent people. At some point they need to be held accountable for what they are doing to innocent people. Please do not fall for these promises of free vacations at luxury resorts and certainly do not send them any $. I doubt I will ever see my money at this point.
I submitted my form to get two nights free hotel stay due to my Ambit Energy service. There are tons of little details where Grand Incentives tries to catch you. I did all the paperwork correctly and they just didn't have any hotels available 45 days in advance for THREE locations. It also takes 15 minutes to wait on line for a surly CSR. Avoid this place and Ambit!
Where free is never free and you are qualified means nothing! We were invited to attend Global Network Travel's travel club presentation and we were "scheduled to receive two round trip airfares". We decided the cost was outrageous and the plan too restrictive to the last minute travel that we usually schedule. When we registered online for the two round trip airfares, we were instructed to print the online page and mail it. I would guess that the online page does nothing and goes no way. We mailed all the paperwork, carefully following all instructions. Six weeks later we received notice that our claim was rejected because it was not mailed "certified mail", as required. This requirement was not in the instruction. We have, again, written to Grand Incentives, with copies to Little Harbor Resort, the participating property, and the State of Florida Attorney General.
Sat through 90 minute presentation and was promised 2 free gifts which you could choose from. I choose 2 free roundtrip airline tickets. I sent the completed paperwork in on 10/8/09 and have not yet received the gifts. The other was for gas vochers. $100 worth of free gas. No phone number on the paperwork only an address which I have sent my request in several times and no response.
I'm not sure you will remember us but we were the last and only couple who attended your presentation on February 28th, 2008 at the Chapel Hills Mall in Colorado Springs. We purchased the Grand Getaways Vacation Club membership our member number is 655794. When we purchased the membership we were told by all three of you, Tommy Middaugh, Viki Haberman and Steve Haberman if we had any issues we could come to you directly...well that's what we are doing. We returned home pretty pumped and excited. We read through the "beautiful membership materials". This is where the anxiety began. John wanted to cancel within the three "Buyer's Remorse" days but contacted Grand Getaways via the 888.269.0182 and he was assured the product was sound and that he could not really make any decisions until Grand Getaways gets our information and "activates" our account. We were given a password and ID prior to leaving but it did not work for several days.
First off we sent in $29 for the free hotel stays and once the certificate arrived it had so many stipulations it was not even close to a benefit we could use. I returned it as the instructions required and received a full refund from C and B Getaways.
Second: We contacted Grand getaways to arrange air travel for a vacation and they were able to provide us flights but the cost was much higher than I could obtain on the internet via Expedia.com. When I asked for the price match the rep said that since I was using the internet I could not get the price match. I have not purchased plane reservations any other way. Plus, the internet had better flexibility than grand getaways could offer.
Third: I contacted Grand Getaways for our Free Cancun vacation and they are booked for any of the times we presented the service rep. We understand the need for some flexibility but all three weeks we suggested were booked. You have to sit through a 90 min presentation (WE ARE NOT BUYING ANOTHER ITEM FROM YOU OR ANY OTHER COMPANY IN THE ARENA OF VACATIONS). Our children (who are children) are too old to accompany us and we had to PAY around $200 in taxes which means it's not free. None of this was discussed at our presentation...you get a $2250 vacation free to Cancun Mexico is what was said.
LASTLY: I rec'd our Airline tickets offer in the mail on July 1, 2008...our second free gift we chose which is where we are drawing the line. This was the final process from this entire deal that made us extremely angry. As I said we received the certificate in the mail on July 1st which includes instructions on how to obtain our "Free Airline tickets". Low and behold the final instruction on a sticker at the bottom of the page says "Your registration form must be received by 07/01/2008 or this offer will be void". I attached a scanned copy of this document.
What the heck is this??? It presents like a big scam. John and I are so disappointed in ourselves for purchasing the Grand Getaways Vacation club. We have nothing but bad reviews and we will let them be known. We planned to go to the Travel Inc office here at the Chapel Hills mall but guess what, you are not going to believe this...well you probably are...it's no longer in operation. I want to ensure TRVL, Inc knows how disappointed we are in their product as well as let anyone in the chairs waiting for their presentations know as well. This will be a bit harder since the Colorado Springs office has closed and I've heard The Habermans are working out of a hotel in the Oklahoma City area (LaQuinta @ 405.759.7700). Well, actually they were on VACATION when I called until July 8, 2008, again another convenient lack of response. I plan to contact the Better Business Bureau and anyone else that will listen.
I purchased a "Your Getaway" vacation from Grand Incentives in 2/2008. I followed the details of participation for this vacation. Time was of essence for me. On 4/29/2008, I submitted in writing a cancellation notice requesting my refund for room deposit. I have contacted Grand Incentives on numerous dates questioning when I was going to receive my refund. I have yet to see my refund returned as of 8/8/2008.