Wegmans Food Markets reviews and complaints 1
View all 176 complaintsWegmans Food Markets - Rude cashier
I realize that in these trying times we are trying to keep people safe. However, there are always different ways to approach things. This exact treatment happened to myself and my wife last night at the Wegmans on Ridge Road East in Rochester, NY.
My wife 'crossed' the line and the cashier began to berate her like she was a criminal. When we backed up the cashier continued to yell at us to read the signs. Now, I would have liked to know who we were dealing with however, I wasn't able to obtain the name of the rude cashier because she had her nametag hidden under her clothing. We have never experienced such rude treatment from an employee of Wegmans before.
Again, a pleasant tone of voice or a kind, "Excuse me, but in order to keep yourself and myself safe could you please stand behind the line until I call you. Thank you." or is that too much to ask?
Customer service is a difficult task, we know (we're in customer service fields ourselves) however, if you don't have 'it' you shouldn't be in that position.
We are considering never going back to that Wegmans even though it is convenient and in our neighborhood.
Perhaps some employee 'sensitivity' training would be in line or maybe she is beyond training.
One thing is for certain, however: we will NOT go to her line ever again. She was in the first line (which is usually the 7 items or less) and was working at 7pm that night.
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I called wegmans on lyell ave in Rochester ny an it was at 11PM . I got off work late .I tried to place an order of a cake the guy that ans phone the just said called back in morning when they opened .I stated to him, I was told that I couldn't do that same day order. I ask him can he put someone on phone that can help me he hung . I ask in the most polite way as possible. All customer the ones on phone are just as important as the ones that come in person. This at person behavior I never experienced at wegmans before until tonight if he having a rough night I pray for him .I suggest he stay away from phone. I called back and said I will be reporting bad behavior which was just hanging up on customer that wanted instructions on how to get service in bakery department wow this pandemic have people rude, more than a little
I had the same type of thing happen to me today in the Canandaigua location with an employee looking at a sheet of paper in front of the dairy products. She wasn't in my way or anything, but when I picked up product that was close to her she scolded me saying, "You really need to say 'excuse me' when you are within arm's reach, so we can get out of the way!"