Walgreens reviews and complaints 1
View all 1819 complaintsWalgreens - awful customer service
I consider myself a patient person. I understand that sometimes things just don't go right, But every time I visit Walgreens there is some kind of problem, and they never offer to fix it or deal with it.
For instance last month I went in and wanted to refill my prescription. I had 1 more day left and no more refills. This wasn't their fault, it was mine for not calling it in sooner. But when I talked to the person behind the counter, he (the actual pharmacist mind you) told me I had no more refills and then said nothing more, he just looked at me. So I said, "Then call them so they will refill it." He looked at me with a blank look and said, "but you have no more refills"
I felt like knocking on his head, "anybody in there?" I knew it would take some time to call them and get it refilled, all he had o do was call them! So after a while he said, "fine I'll call them but I can't guarantee that it will be done today.
HELLO! I know that! But I left happy that he was going to call it in. 2 days go by (now just so you know this medication that I am now at this time, going without, is stuff that you can't lapse. ) So 2 days go by and I hear nothing back. I call the pharmacy and they said they had no such instructions and that I never asked to refill anything. Furiously I snap at them and then call my doctors and ask them to send in a refill because the pharmacy doesn’t know how to do their job, or to do what they say that they are going to do. SO IRRITATING! And immediately the prescription is refilled and I'm on my way.
Two days ago I called in my refills over their automatic teller, it was late at night, after hours. I already went without for a day, again my fault for not calling it in sooner. I schedule the pick up for the next morning an hour after they open. (this time I had refills) I didn't make it until 8 pm that night to pick them up, but no surprise, it wasn't ready, instead I'm told that they aren’t contracted with my insurance.
WHAT!?!? The woman behind the counter said "sorry, we're not contracted with your insurance"
so I say, "what do you mean? I've been using you for a long time and it's been just fine."
Then I get another blank stare. Hello?! are these employees all on drugs or something? I mean I know they have easy access! After a few minutes of arguing she passes the phone off to a man.
Now see my biggest issue at this point isn't just the fact that they don't want to work and that they keep screwing everything up, but that they didn't even have the prescription ready, they just assumed that because "they weren't contracted with my insurance" (which was a LIE - my insurance is TEAMSTERS! ) That I wouldn't want my NEEDED prescriptions, they assumed that I wouldn't pay full price to get them, I have to have them, I can't go without them!
So when they found a problem with my insurance or maybe they just didn't want to fill it, they didn't bother to call me and let me know, they just didn't bother at all. So I get there to pick it up, and it is after hours and there isn't anyone to contact.
Well the guy that was handed the phone was irritated, I could feel the anger coming through the drive through window. He took all of my insurance information (that they already had) and spent 30 minutes trying to figure it all out... He had told me that my insurance wasn't going through, the state insurance that I haven't been with in over 3 months. Someone deleted my current insurance. Maybe it was the pharmacist that I dealt with last month?!?!
So after an hour of waiting I was able to pay my small co-pay for my prescriptions and leave. If there is a problem they (In years past have called to let me know) Now it's like they don't care at all. I used to never have a problem with Walgreens, it wasn't even a question, and they were 100 times better than Wal-Mart! Now I'm just really disappointed because they are so angry to have to deal with anyone. Why do they work there if they don't want to help people? Oh yeah the easy drugs!... that wasn't nice of me, but they sure act like they are all taking them.
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KimPharmacyTech - how many scripts do you fill a day that you can keep up with EVERYONE's refills? Many of our stores fill more than 400-500 scripts a day for patients who want their scripts done like, yesterday. When are they supposed to have time to do that ? Most of the time when we do call, the drs office has to call the patient anyways first and gets crappy with us for calling.
While I do understand your frustration, I agree with some of the other posters when they suggest that you not wait until the last minute to get your refills just in case something like this happened. Even though you mention that it's your fault at first, you ultimately get frustrated with the staff. Time to change Walgreens!
I love how you keep saying that you can't be withouth your meds but wait til the last minute! Take responsibility for your own life and make sure you have meds filled before you run out. Stop blaming others for your own laziness.
RT @pharmacytech85 Actually it's your responsibility to contact your doctor for refills. Pharmacies just do it as a convenience for you. The doctors' offices actually want you to call most times, because they want to check on dosage continuity or appointments before prescribing more refills.
It's a personal responsibility.
Actually it's your responsibility to contact your doctor for refills. Pharmacies just do it as a convenience for you. The doctors' offices actually want you to call most times, because they want to check on dosage continuity or appointments before prescribing more refills.
It's a personal responsibility.
I have had the same experience with walgreens myself, It is a shame they used to be so good now it is like we have your business do it our way that they are always right and yu the customer are always wrong, and we got other things to do. Numerous times I have used the internet fill told a time etc, then to go pick it up and their be no record of it, So then i started printing the transaction out when I filled it online, And of course again they don't have it and no record of it. THey say it is not our responsibility to make sure it went through. One time I had them mail it to me rather than drive in, Took a week to get here as they mail out of texas and I am in the midwest. Last time now they only had 10 out of 60 So i paid my co pay asked if they could mail the balance they said yes I will make a note to have them mail it from the local store when it got in, I thought ding ding the light is now on, 30 days later now i have not recieved nothing and they want to charge me the 50.00 co pay again, stating there is nothing in our notes you did not recieve the total 60. I said i have the old rx bottle right here stating 10/60. then she says well I will have to do some research can i put you on hold. I said can you just call back, she goes it will be while i have to call the insurance company i said that is fine, . Then rea snotty she goes bye and hangs up < does not ask how they should contact me etc, I have a home phone and a cell phone number listed, And have numerous times told them the cell phone is the easiest to get ahold of me on, Well I am sure you can guess what phone they always try to use. Robots have better customer skills that Walgreens pharamacy staff, I wish CVS would take walgreens out, My complaint is they have a setup better than most and all they need to do is iron out a few problems and be open minded and think of their what should be valued customer. Yes we usually need our meds daily and can get by one or two days but to ignore us is ###. And this just keeps repeating itself, I have transfered alot of my RX's elsewheres but sometimes those m- f stores that are open 9 -5 do not always fit into ones schedule.