Goodwill Industries

I recently visited the Goodwill store located at 9015 S.E. Powell

Portland OR 97266 with my daughter, hoping for a pleasant shopping experience. Unfortunately, what we encountered was nothing short of disappointment, embarrassment, and a blatant lack of respect from the employees. I feel compelled to share my frustrating experience and caution others before considering shopping at this location.

Upon entering the store, my daughter and I were immediately met with judgment and stereotyping from the employees. It was clear that they made assumptions about us based on our appearance, which is both unfair and unacceptable. We were treated as if we did not belong there, and this prejudiced treatment made us feel unwelcome and uncomfortable from the start.

To make matters worse, when my daughter requested to use the fitting room to try on some clothes, we were shockingly denied access. The employees' reasoning for this refusal was never adequately explained, leaving us to feel humiliated and disrespected. Instead, we were forced to try on clothes in the middle of the store, where other customers could see us. This was an embarrassing and uncomfortable experience, especially for my daughter, who deserved privacy and dignity while trying on clothes.

Despite the distressing treatment we received, we decided to proceed with our shopping, hoping that the employees' behavior would improve. Regrettably, this was not the case. Throughout our time in the store, we felt as if we were being watched and monitored, as if our every move was being scrutinized. The employees' lack of professionalism and basic courtesy was evident, and it left a sour taste in our mouths.

Despite the disrespectful treatment and the negative atmosphere, I ended up purchasing items totaling $130.00, solely because I genuinely needed the items and wanted to support the Goodwill mission. However, I left the store feeling deeply disappointed and disheartened by the entire experience.

It is truly dismaying to witness such behavior from a store that is supposed to promote goodwill and inclusivity. Stereotyping customers, denying access to fitting rooms, and subjecting them to public scrutiny is not only disrespectful but also an infringement upon their rights as paying customers.

I sincerely hope that Goodwill takes this review seriously and addresses the issues we encountered. No customer should ever be made to feel unwelcome or embarrassed while shopping. It is my fervent wish that changes are implemented to ensure that all customers, regardless of their appearance, are treated with the respect and dignity they deserve.

In conclusion, I regretfully advise potential customers to exercise caution when considering shopping at this particular Goodwill location. The lack of professionalism, unfair stereotyping, and disrespectful treatment we experienced were deeply disappointing and should not be tolerated. Goodwill needs to reevaluate its customer service practices and ensure that every customer is treated fairly and respectfully.