Motel 6 reviews and complaints 1
View all 1035 complaintsMotel 6 - unauthorized entrance into room 207
I had a friend get a room for me at studio 6.. For my daughter and niece last night 11/30/19. I could have stayed at my aunts a few miles away but wanted a comfortable bed to sleep in. The employee at the front desk copied my dl so I could get the deposit back the following morning since my friend was leaving for work out of town. I double checked the lock on the door before bed. After midnight I heard a noise looked up and the door to the room was open! The only thing keeping whoever opened it from coming in was the metal latch that was in place for extra safety. I immediately called and had the worker come up. She said she only made one key to the door and I had it but this did not explain how the door was opened. I am extremely cautious when it comes to my kids safety. This was upsetting. I moved the extra bed in front of the door and did not sleep well at all afterwards. Main reason I got a room was to sleep comfortably. The mgr the next morn gave me the deposit and said it was against the law since I did not rent the room but gave to me anyways and said I must have not shut the door that's why it came open. I told her I shut the door and locked it and made sure. Someone opened the door obviously with a key bc I shut and locked it. She continued arguing as if I was wrong. I bit my tongue and took the deposit and left. This is wrong, all of it and I hope this gets fixed bc I will never rent a room here again. Knowing my kids and myself did not feel safe bc of it and management didn't make me feel any better about the situation.
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